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City of Georgetown
JOB DESCRIPTION
Job Title: Business Process Consultant Effective Date: 8/1/15
FLSA Category: Exempt Revision Date: xx/xx/xxx
SUMMARY:
In direct support of and directed by the GUS Management Team, manages the Georgetown Utility Systems and
Transportation Division’s Business Process Management function, associated Business Systems Program Management
function and supporting Organizational Change Management and Change Control Management functions for major
business processes, enterprise applications and associated projects.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of
the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties
performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description does not constitute an employment agreement and is
subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to,
the following:
Business Process Management
Leads and manages the identification, modeling, execution, monitoring, optimization and reengineering of
business processes utilized in the GUS and Transportation Division.
Develops and maintains business process frameworks and architectures for the utilities, transportation and other
services.
Identifies and documents existing business processes, leads development of future architecture and develops
migration plans.
Supports existing Electric Utility Non-Opt-In, vertically integrated operations while working towards “Opt-In ready”
capability.
Works in conjunction with the IT Systems Architect to coordinate business process and systems architectures.
Program Management
In support of and directed by the GUS Management Team:
o Defines and maintains a program management function to plan, facilitate, coordinate and sequence
business improvement and systems projects.
o Develops a framework for project management structure, oversight and governance.
o Develops project management tools and work environment to support project managers.
o Develops project management training for employees.
o Identifies and provides tracking for individual projects and their interdependencies.
o Supports and/or drives project definition (scope, work plans, project teams), sequencing and scheduling.
o Assembles project resources and facilitates project kick-offs.
o Provides on-going tracking and matrix supervision of projects and project managers.
o Supports preparation of project requests requiring advisory Board and City Council approvals.
o Provides planning input to the IT Master Plan and departmental CIP and expense budgeting.
Organizational Change Management
Facilitates, captures and articulates desired objectives and outcomes.
Develops methods, tools and teams to facilitate organizational embracement and culture of ongoing change.
Application Change Control Management
Facilitates development and ongoing improvement of the change control process.
Trains Business and System Admins for each system.
Schedules and plans version schedules.
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MINIMUM QUALIFICATIONS:
Education, training and Experience Guidelines
Bachelor’s Degree or its equivalent; AND five or more years of experience in some combination of process mapping,
business process improvement, project management, program management, business systems/projects and applications
change control. Some exposure to all areas preferred. OR any equivalent combination of experience and training that
provides the required knowledge, skills, and abilities.
Knowledge of:
Knowledge of utility operations, electric, water and wastewater industries, business processes.
Knowledge of utility systems, utility enterprise applications and systems integration.
Advanced knowledge of process mapping and business process improvement methods and programs.
Advanced knowledge of program and project management tools, techniques and methods.
Skill in:
Ability to select, train, motivate, evaluate, and effectively utilize and lead staff.
Ability to establish and maintain effective working relationships; effectively supervise others; understand and follow
detailed oral and written instructions; communicate effectively both orally and in writing; operate a computer using
specialized analysis and presentation software
Ability to maintain detailed and accurate records.
Ability to develop, and implement procedures, policy, standards, and training materials.
Prepares spreadsheets, documents, memorandums and technical reports for director review; Staff evaluations
Ability to utilize flow charts, drawings, diagrams to document processes.
Ability to utilize project management gantt charts, PERT charts and
Reviews, performs or aids in the preparation of financial/budgetary calculations for projects.
Makes judgment from visual, oral, and written information, analyzes situations and adopts effective, efficient, and
reasonable courses of action.
LICENSES AND CERTIFICATION REQUIREMENTS
Formal certifications in project and/or program management such as PMP, CAPM, PgMP preferred
Formal certifications in business process management such as CBPP, BPMP preferred
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision,
hearing, talking, use of foot controls.