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HomeMy WebLinkAboutVisitor Center CoordinatorPage 1 of 2 City of Georgetown JOB DESCRIPTION Job Title: Visitors Center Coordinator Effective Date: 10/01/2012 FLSA Category: Non-Exempt Revision Date: 06/06/2016 Revision Date: 6/6/16 SUMMARY: Manages the day-to-day operations of the Visitors Center. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:  Manages the day-to-day operations of the Visitors Center, which is a seven-day workweek operation.  Greets Visitors Center visitors, providing comprehensive information to assure a quality experience in Georgetown and to encourage repeat visitation.  Oversees the sale of tickets to special events; collects payment, balances cash drawer and makes daily deposit.  Tracks visitor statistics and prepares monthly reports  Assists the department in the development and timely dissemination of local and regional marketing materials  Purchases, markets and handles retail sale items in the gift shop portion of the Visitors Center, as well as timely ordering and pricing of merchandise.  Develops and maintains a current inventory of promotional brochures and tracks and orders collateral materials as needed  Acquires knowledge regarding Georgetown’s history, visitor attractions, hotels, restaurants, etc., and is familiar with all collateral material and merchandise in the Visitors Center.  Handles visitor and resident information inquires on the 800#, responds to and fulfills visitor brochure requests via telephone, online requests and walk-ins related to attractions, tourism services, events and activities.  Assists in maintaining CVB general phone line and voice mail  Coordinates Red Poppy Festival Arts and Crafts vendors.  Assists with special events and activities.  Coordinates special projects as assigned.  Assists with public awareness and educational programs on services and function of the CVB.  Performs other duties as may be assigned. MINIMUM QUALIFICATIONS: Education, training and Experience Guidelines Bachelor’s degree from an accredited college or university with major coursework in Tourism, Marketing, Communications or related field OR any combination of experience, education or training that provides the required knowledge, skills, and abilities. Knowledge of:  Tax Code 351 – Hotel Occupancy Tax Revenue Usage  Public sector practices and principles.  City policies and procedures.  Federal, state and local laws, statutes and regulations related to the field of public sector contracts  Personnel policies and procedures and city ordinances.  Modern office practices.  City and administrative policies and procedures.  Social media platforms.  How to design programs, events, etc. Page 2 of 2 Skill in:  Effective communications, both orally and in writing.  Public speaking and presentations.  Using computer and various software programs.  Reading and understanding technical instruction manuals for software and other equipment.  Proofreading accurately.  Composing text using standard business English and proper grammar.  Performing mathematical calculations to total petty cash fund and to make change and balance accounts.  Detecting grammatical errors and inconsistency in written documents.  Solving problems which arrive during special events and on a daily basis in Visitor Information Center.  Interacting will a variety of individuals by phone and in person.  Creating a welcoming environment. LICENSES AND CERTIFICATION REQUIREMENTS Valid Class C Texas driver’s license PHYSICAL DEMANDS AND WORKING ENVIRONMENT Sitting, standing, walking, climbing, handling, fine dexterity, reaching, vision, hearing, talking, use of foot controls, bending, crouching, twisting, pushing, pulling, lifting, carrying.