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HomeMy WebLinkAbout10 - Information ResourcesInformation Resources The Division of Information Resources includes Information Resources Management, Information Services, the Public Library, the Information Services Internal Services Fund, and the Mapping Fund. This division provides for the management and administration of information resources, records management, internal mail distribution, and operation of the library. Division Financial Summary: * Percent change of 96/97 Adopted from 95/96 Projected Actual ** Percent change of 97/98 Projected Base from 96/97 Adopted Source of Funding: 95/96 94/95 95/96 Projected Actual Budget Actual Information Management N/A 186,879 186,879 Information Services 63,725 158,619 154,928 IS Capital Replacement 455,988 556,127 441,127 Mapping Fund 10,000 30,000 6,000 Public Library 361,966 455,654 455,654 Library Donation Fund 10,101 19,100 19,100 TOTAL 901,780 1,406,379 1,263,688 * Percent change of 96/97 Adopted from 95/96 Projected Actual ** Percent change of 97/98 Projected Base from 96/97 Adopted Source of Funding: * Percent change of 96/97 Adopted from 95/96 Projected Actual - Percent change of 97/98 Projected Base from 96/97 Adopted 97/98 Projected Base (% Change **) 207,714 (-0.7%) 229,852 (22.5%) 216,950 (-81.3%) 0 (-100.0%) 579,814 (-2.8%) 25,100 (o.o%) 1,259,430 (-43.5%) 96/97 Projected Base (% Change **) 787,528 (-2.2%) 25,100 (-66.6%) 446,802 (-66.9%) 1,259,430 (43.5%) INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 227 94/95 92/93 94/95 Projected Actual Budget Actual General Fund 361,966 642,533 642,533 Special Revenue Funds 20,101 49,100 25,100 Internal Service Funds 519,713 714,746 596,055 TOTAL 901,780 1,406, 379 1,263,688 * Percent change of 96/97 Adopted from 95/96 Projected Actual - Percent change of 97/98 Projected Base from 96/97 Adopted 97/98 Projected Base (% Change **) 207,714 (-0.7%) 229,852 (22.5%) 216,950 (-81.3%) 0 (-100.0%) 579,814 (-2.8%) 25,100 (o.o%) 1,259,430 (-43.5%) 96/97 Projected Base (% Change **) 787,528 (-2.2%) 25,100 (-66.6%) 446,802 (-66.9%) 1,259,430 (43.5%) INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 227 Ends & Means Education Policy End 2.0 Diverse and comprehensive educational opportunities are available through public and private cooperative efforts. Means (96-97) Complete upgrade to the Library's computer system, including a kid friendly children's catalog. (Library) Means (96-99) Implement Internet access for staff and reference use. (Library) Means (96-01) Enclose the Library Children's Section and update furniture to allow for better programming. (Library) Facilities and Services Policy End 4.0 The City provides for the safety of its citizens and supports the responsive delivery of coordinated services by the City and other public agencies. Focus End 4.3 Georgetown Public Library's information and collections are accessible to all citizens. Means (96-01) Provide services to special needs populations and to residents unable to visit the Library building. (Library) Means (96-97) Improve customer service and safety by hiring more staff to handle patron needs, and differentiating daytime and evening staff. (Library) Means (96-97) Add a children's check-out and additional general check-out. (Library) Means (96-97) Re -orient library book stacks for greater safety and patron convenience. (Library) Focus End 4.5 The Georgetown Public Library's resources are expanded through partnerships with a variety of organizations, including non-profit, corporations, governments, schools and community groups. Means (96-01) Coordinate between GISD Libraries and the Georgetown Public Library for joint use of library resources. (Library) Focus End 4.6 The City provides appropriate, well managed information technology products and services that support city operations and citizen access to information. Means (96-97) Train staff and begin operation of a city-wide computer network. (Information Resources Management, Information Services) Means (96-99) Complete Geographic Information System (GIS) strategic plan and begin work on GIS base map related to redesign of the land development process. (Information Resources Management, Information Services) INFORMATION RESOURCES 228 ANNUAL OPERATING PLAN 1996/97 Means (96-01) Analyze and make recommendations on alternate and emerging technology trends (Information Resources Management). Means (96-01) Operate new telephone systems at Police and Fire, and begin standardization of city-wide phone systems. (Information Resources Management). Focus End 4.8 Georgetown is effective at resolving issues related to crime, disorder and fear of crime. Means (96-99) Purchase and install a new Public Safety computer system to improve the ability of the Police and Fire departments to serve the community. (Information Resources Management, Information Services) Focus End 4.11 Public safety services are provided to adjacent areas outside of the City limits through contractual agreements with other government organizations, ensuring equitable and efficient coordination of services. Means (96-97) Research and put into place a disaster recovery plan for information services that is a functional part of the City's emergency operations plan. (Information Resources Management) Governmental Affairs Policy End 6.0 A high level of cooperation and involvement exists among Georgetown's citizens and governmental organizations. Focus End 6.1 All Citizens actively participate in governmental functions. Focus End 6.2 The City develops and coordinates service delivery policies with Williamson County, the Georgetown Independent School District and other organizations that provide services to Georgetown. Means (96-97) Install an automated phone system with pre-recorded messages to answer common citizen questions 24 hours a day. (Information Resources Management) Growth and Physical Development Policy End 7.0 Georgetown's land uses support economic, cultural and social activities for all residents, businesses and organizations; and the City's development process encourages new and infill development. Means (96-99) Automate the improved development process for easy staff and citizen access. (Information Resources Management, Information Services) Recreation & Cultural Affairs Policed 11.0 All citizens actively participate in community -wide social, cultural, and recreational activities. Means (96-01) Provide exhibit space for art by members of the Williamson County Art Guild. (Library, Information Resources Management) INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 229 Means (96-97) Implement Parks & Recreation software to improve resource utilization, financial controls, and customer services. (Information Resources Management) Utilities & Energy Policy End 14.0 Georgetown's utility systems provide safe and reliable service which meets the needs of all citizens and promotes the economic health of the community. Means (96-98) Support Community Owned Utilities in the installation operation of the Customer Choice & Control System. (Information Resources Management, Information Services) INFORMATION RESOURCES 230 ANNUAL OPERATING PLAN 1996/97 INFORMATION RESOURCES MANAGEMENT CITY OF GEORGETOWN Founded in 1848 Information Resources Management What We Do: This department includes the Director of Information Resources, Administrative Assistant, Records Manager, and Mail Couriers. This department manages the Library and the City's major technology assets, including desktop computers, computer networks, and business software applications. This department also provides records management services to the City, and delivers mail between City facilities and the Post Office. How to Reach Us: The Information Resources Management department is located at City Offices, 103 W. 7th Street. Hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays—You-may contact staff by telephone at 512/930-3692 or by fax at 512/930-3622. What We Accomplished in 1995196: • Completed a voice and data communications strategic plan. • Strengthened library management and administration. • Completed long range strategic plan for the Library. • Converted building inspection filing system. • Micro -filmed selected records to provide security backup and easier access. • Guided vendor selection for public safety software system. • Participated in an organizational management evaluation process. What We Plan to Accomplish in 1996/97 (Significant Means): • Determine the most appropriate solution for a Geographic Information System (GIS) taking into account the needs of separate divisions. • Oversee implementation of major upgrades to information systems at Community Owned Utilities, Parks, Development Services, the Library, and Public Safety. • Train employees in the use of new Messaging software and implement a Wide Area Network. • Design an information resources strategic plan that addresses disaster recovery, information architecture, systems integration, user support infrastructure, and other elements. • Complete retention schedules for Fire, Police, and Parks. INFORMATION RESOURCES 232 ANNUAL OPERATING PLAN 1996/97 1996/97 Adopted Budget and 1997/98 Projected Budget: Employees: full time / part time FTE's Percent change of 96/97 Adopted from 95/96 Projected Actual — Percent change of 97/98 Projected Base from 96/97 Adopted 250 OWN 50 0 M 94/95 Actual ® 95/96 Projected Actual ® 96/97 Adopted ® 97/98 Projected Base 97/98 Projected Base (% Change —) 2/1 124,791 (o.o%) 82,923 (o.o%) 0 (-100.0%) 207,714 (-0.7%) Source of Revenues: Information Resources Management is funded from the General Fund. Other Comments: This department was created in September 1995 to provide central management oversight for information resources. Information is one of the City's most important assets, the City's management information systems are critical to operations, and information resources represent a significant investment of time and money. The Director of Information Resources (formerly Director of Management Services), Administrative Assistant, Records Manager, and Mail Couriers were transferred from the Management Services division beginning October 1, 1995. INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 233 95/96 94/95 95/96 Projected Actual Budget Actual 2/1 2/1 N/A 105,616 105,616 N/A 77,693 77,693 N/A 3,570 3,570 N/A 186,879 186,879 Employees: full time / part time FTE's Percent change of 96/97 Adopted from 95/96 Projected Actual — Percent change of 97/98 Projected Base from 96/97 Adopted 250 OWN 50 0 M 94/95 Actual ® 95/96 Projected Actual ® 96/97 Adopted ® 97/98 Projected Base 97/98 Projected Base (% Change —) 2/1 124,791 (o.o%) 82,923 (o.o%) 0 (-100.0%) 207,714 (-0.7%) Source of Revenues: Information Resources Management is funded from the General Fund. Other Comments: This department was created in September 1995 to provide central management oversight for information resources. Information is one of the City's most important assets, the City's management information systems are critical to operations, and information resources represent a significant investment of time and money. The Director of Information Resources (formerly Director of Management Services), Administrative Assistant, Records Manager, and Mail Couriers were transferred from the Management Services division beginning October 1, 1995. INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 233 This page intentionally left blank. INFORMATION RESOURCES 234 ANNUAL OPERATING PLAN 1996/97 INFORMATION SERVICES CITY OF GEORGETOWN Founded in 1848 Information Services What We Do: The Information Services (IS) Department administers and supports city-wide computer operations. Departmental services include technical consulting, operations, system management, end-user support, maintenance, and project management during automations, conversions, and upgrades. A Steering Committee comprised of end-user representatives from across the City provides policy guidance and serves as a liaison between this department and other divisions. The department manages the City's internal service fund for information system purchases, maintenance and training. How to Reach Us: The Information Services department is located at City Offices, 103 W. 7th Street. Hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays. You may contact staff by telephone at 512/930-3692 or by fax at 512/930-3622. What We Accomplished in 1995/96: • Installed an electronic connection (local and wide area networks) among all City locations to allow easier communication and information exchange among the various departments in the City. • Converted the Library's computer system to a newer version operating on a different computer. • Added one full-time and one part-time technical staff to improve user support services and administration of information resources. • Served as a technical consultant to the Development Process Redesign Team to aid them in the automation of the process. • Assisted Community Owned Utilities on the procurement, purchase and installation of the Customer Choice & Control System. • Extended the implementation of the Internal Service Fund to cover the data communications infrastructure and large systems applications. What We Plan to Accomplish in 1996/97 (Significant Means): • Replace the current Public Safety computer system, installing the first module of new software for the Police and Fire departments, conversion of existing data and staff training. • Assist in design and planning of technology for the Development Process Redesign Team, including purchasing, installing new hardware and software, training staff and converting data from paper to electronic formats. • Assist Community Owned Utilities in the implementation and operation of the Customer Choice & Control System. INFORMATION RESOURCES 236 ANNUAL OPERATING PLAN 1996/97 • Hire one additional technical specialist to aid in supporting existing and planned information technologies. • Provide technical support for purchase and installation of a new Parks and Recreation software system. • Complete the conversion of the Library's new computer system. 1995196 Adopted Budget and 1996/97 Projected Budget: Employees: full time / part time FTE's * Percent change of 96/97 Adopted from 95/96 Projected Actual — Percent change of 97/98 Projected Base from 96/97 Adopted 250 200 N r, 150 N 7 100 50 0 ® 94/95 Actual ® 95/96 Projected Actual an 96/97 Adopted M97/98 Projected Base 97/98 Projected Base (% Change —) 4/0.5 172,551 (7.6%) 57,301 (1o9.9%) 0 (N/A) 229,852 (22.5%) Source of Revenues: Information Services Department operations are funded by the IS Internal Service Fund. Programs and projects are funded by various sources. INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 237 95/96 94/95 95/96 Projected Actual Budget Actual 110 3/0.5 3/0.5 37,371 111,613 107,922 26,354 43,706 43,706 0 3,300 3,300 63, 725 158,619 154,928 Employees: full time / part time FTE's * Percent change of 96/97 Adopted from 95/96 Projected Actual — Percent change of 97/98 Projected Base from 96/97 Adopted 250 200 N r, 150 N 7 100 50 0 ® 94/95 Actual ® 95/96 Projected Actual an 96/97 Adopted M97/98 Projected Base 97/98 Projected Base (% Change —) 4/0.5 172,551 (7.6%) 57,301 (1o9.9%) 0 (N/A) 229,852 (22.5%) Source of Revenues: Information Services Department operations are funded by the IS Internal Service Fund. Programs and projects are funded by various sources. INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 237 This page intentionally left blank. INFORMATION RESOURCES 238 ANNUAL OPERATING PLAN 1996/97 INFORMATION SERVICES CAPITAL REPLACEMENT ak- MY OF GEORGL'rOWN %pFounded in 1848 Information Services Capital Replacement What We Do: IS hardware, software, maintenance and training are purchased from this fund. This includes the hardware, software, maintenance and training for desktop PC's, major applications, and the network system. Each piece of equipment purchased is assigned an annual lease value, which the leasing department pays into the Internal Service Fund. The annual lease value is determined by the projected replacement cost divided into the years of useful life of the equipment. The lease payments made by the departments enable the Internal Service Fund to replace equipment on a pre -planned schedule to minimize maintenance costs. Lease payments for maintenance, repairs and other services are based upon usage. During 1996/97, the fund will upgrade or replace 31 PC's, several printers, and other peripheral hardware. In addition, there will be several programs to automate, convert, or upgrade various system applications. Capital Replacement Summary: 455,988 556,127 441,127 ' Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted 1400 1200 y 1000 N 800 7 J__ 600 H 400 200 0 Other Comments: ® 94/95 Actual ® 95/96 Projected Actual ® 96/97 Adopted ® 97/98 Projected Base 97/98 Projected Base (% Change ") 41,961 (ao%) 45,161 (o.o%) 129,828 (-1.5%) 0 (NIA) 0 (-100.0%) 216,950 (-81.3%) In order to show and adequately provide for the true life cycle cost of the City's information technology assets, the Information Services capital replacement fund is now divided into three sections: desktop computers, systems, and applications. Each section includes funds for hardware, software upgrades, modifications, maintenance, and training. INFORMATION RESOURCES 240 ANNUAL OPERATING PLAN 1996/97 95/96 94/95 95/96 Projected Actual Budget Actual 90,122 0 0 65,810 0 0 0 0 0 34,226 91,877 91,877 265,830 464,250 349,250 455,988 556,127 441,127 ' Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted 1400 1200 y 1000 N 800 7 J__ 600 H 400 200 0 Other Comments: ® 94/95 Actual ® 95/96 Projected Actual ® 96/97 Adopted ® 97/98 Projected Base 97/98 Projected Base (% Change ") 41,961 (ao%) 45,161 (o.o%) 129,828 (-1.5%) 0 (NIA) 0 (-100.0%) 216,950 (-81.3%) In order to show and adequately provide for the true life cycle cost of the City's information technology assets, the Information Services capital replacement fund is now divided into three sections: desktop computers, systems, and applications. Each section includes funds for hardware, software upgrades, modifications, maintenance, and training. 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[<>a . ::.;<:::::::>:.:::>:<;::<::<::::;:1::1:>::>::;<:>::>:<:::11::1::>:::111:::;:1::1::::::1:;:1::1::1:::;:1::::><:<;;<:.;;:.:;:::;:;<.x;:::11:1:<:::><.;:;.>;:::>•;::;::.;:>1::::> :>1::.;::;::;:::>�;:1<•<;:::1:<:::iii>1:;:.:1:::;.<::;:;.:1.:>::1::1:<::>:::::;:>:.>:.:1;;.;.:::.>: °95 3 INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996197 241 Mapping What We Do: This account receives and holds monies paid to the City as part of the development review and approval process. These funds are intended to help maintain and upgrade the City's overall map program. Utilized in the past for acquisition of aerials and topographical maps, this fund has also been utilized to develop and maintain a base map for intensity level planning. During this fiscal year, the appropriations will be dedicated to planning for the City's geographic information system. Fund Summary: REVENUES Interest & other Operating Total Revenues EXPENDITURES Excess (Deficiency) of Revenues over Expenditures Fund Balance at Beginning of Year 41,592 41,692 51,263 Fund Balance at End of Year 51,263 17,792 52.263 Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted 97/98 Projected Base (% Change") 2,000 (ao%) 5,000 (o.o%) 7,000 (o.o%) 0 (-100.0%) 7,000 (-116.3%) 9,263 (-82.3%) 16,263 (75.6%) INFORMATION RESOURCES 242 ANNUAL OPERATING PLAN 1996/97 95/96 94/95 95/96 Projected Actual Budget Actual 2,344 1,100 3,000 17,327 5,000 4,000 19,671 6,100 7,000 10,000 30,000 6,000 9,671 (23,900) 1,000 41,592 41,692 51,263 Fund Balance at End of Year 51,263 17,792 52.263 Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted 97/98 Projected Base (% Change") 2,000 (ao%) 5,000 (o.o%) 7,000 (o.o%) 0 (-100.0%) 7,000 (-116.3%) 9,263 (-82.3%) 16,263 (75.6%) INFORMATION RESOURCES 242 ANNUAL OPERATING PLAN 1996/97 PUBLIC LIBRARY CITY OF GEORGETOWN Founded in 1848 Public Library What We Do: The Georgetown Public Library houses and administers a collection of over 60,000 items to meet the life- long learning and reading interests of Library users. The collection includes popular fiction and non-fiction, classics, large -print, reference, books -on -cassette, videos, literacy, Spanish-language, newspapers, magazines, CD-ROM programs, and youth and childrens' materials. Reference services are provided by staff without cost, including librarian -mediated searches on the Internet. During the school year, story hours are provided for preschool children. Summer reading programs are held for toddlers through elementary age children and adult participation is encouraged. Staff members are available to help users locate and select materials, answer reference questions, and renew books by telephone. Under a reciprocal borrowing agreement, library users can check out materials from the Round Rock Public Library, or select from an Inter -Library Loan catalog listing of materials which can be ordered from other Texas libraries for a small cost. Groups which hold activities at the Library include the Friends of the Library, San Gabriel Writer's League, and H.U.G.S. for Kids, a parent education program of Georgetown ISD. Meeting space is available for Literacy Council tutoring sessions and for organizations with educational aims. Residents of the City can obtain a Library card at no charge by presenting proof of current address. Persons living outside the City limits can obtain a card for an annual fee. How to Reach Us: The Library is located at 808 Martin Luther King. Library hours are Monday through Thursday from 10:00 a.m. to 8:00 p.m., Friday from 10:00 a.m. to 6:00 p.m., and Saturday from 10:00 a.m. to 3:00 p.m. A book drop is located on the north side of the building for returning books when the library is not open. For more information, call 512/930-3551. What We Accomplished in 1995/96: • Completed a long-range plan, developed through the volunteer efforts of citizens. • Hired a full-time reference librarian. • Installed a fax line in Library. • Improved customer service by mailing new cards instead of requiring pick up. • Increased large -print, youth, videotape and audio collections. • Began collaboration efforts with GISD librarians. INFORMATION RESOURCES 244 ANNUAL OPERATING PLAN 1996/97 What We Plan to Accomplish in 1996/97 (Significant Means): • • • Improve customer service and staff accountability by restructuring staffing to include two "shifts" of workers: daytime and evening/weekend. Provide high quality information service through the acquisition of electronic and printed information sources. Ensure high productivity in staff work by providing adequate work areas and equipment. Enclose the children's section and provide staff during hours of operation. Move stacks to provide greater visibility for security as well as to aid in giving directions. Provide community resource bulletin board to reduce paper on windows, doors, and walls. Improve customer service by distributing a monthly newsletter to inform patrons of changes and new information. Continue collaboration efforts with GISD. 1996/97 Adopted Budget and 1997/98 Projected Budget: 361,966 455,654 455,654 Employees: full time / part time FTE's ' Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted 800 , 600 011111 0111; 0 ® 94/95 Actual ® 95/96 Projected Actual ® 96/97 Adopted M97198 Projected Base 97/98 Projected Base (% Change ") 9/4 337,909 (1.2%) 188,905 (-1.3%) 53,000 (-25.3%) 579,814 (-2.8%) INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 245 95/96 94/95 95/96 Projected Actual Budget Actual 6/2.5 8/2.5 8/2.5 190,044 236,474 236,474 137,964 176,130 176,130 33,958 43,050 43,050 361,966 455,654 455,654 Employees: full time / part time FTE's ' Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted 800 , 600 011111 0111; 0 ® 94/95 Actual ® 95/96 Projected Actual ® 96/97 Adopted M97198 Projected Base 97/98 Projected Base (% Change ") 9/4 337,909 (1.2%) 188,905 (-1.3%) 53,000 (-25.3%) 579,814 (-2.8%) INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 245 Source of Revenues: The Library is funded from General Fund revenues, gifts, and donations. Other Comments: The Library receives materials and services funded through the Central Texas Library System, one of ten cooperative library systems in Texas that distributes state funds to public libraries. The amount of materials received is based in part on the population of the City of Georgetown and on the amount of local funds spent on the Library. The Library will add four part-time positions and upgrade an existing part-time position to full-time. The book budget will also increase by 25% for year one of a four-year plan to get the annual materials purchases up to the national median. INFORMATION RESOURCES 246 ANNUAL OPERATING PLAN 1996/97 Library — Restricted Donations What We Do: This fund receives and holds grants and donations received from library patrons, the Library Board, and from other sources. Funds are used to purchase materials specified by the donor or recommended by the Library Advisory Board, a group of citizens appointed by Council to advise them on Library services. In 1996/97, the Library plans to purchase enclosures designating three sections of the Reading Room to include a magazine area, Texas History Room and two personal computer access areas from this fund. Fund Summary: ' Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 97/98 Projected Base (% Change ") 25,000 (0.0%) 350 95/96 25,350 94/95 95/96 Projected Actual Budget Actual REVENUES Donations 11,570 19,100 19,100 Interest & Other 304 100 500 Total Revenues 11,874 19,200 19,600 EXPENDITURES 10,101 19,100 19,100 Excess (Deficiency) of Revenues over Expenditures 1,773 100 500 Fund Balance at Beginning of Year 3,522 5,372 5,295 Fund Balance at End of Year 5,295 5,472 5.795 ' Percent change of 96/97 Adopted from 95/96 Projected Actual Percent change of 97/98 Projected Base from 96/97 Adopted INFORMATION RESOURCES ANNUAL OPERATING PLAN 1996/97 97/98 Projected Base (% Change ") 25,000 (0.0%) 350 (-30.0%) 25,350 (-0.6%) 25,100 (0.0%) 250 (-37.5%) 6,195 (6.9%) 6,445 (4.0%) 247 This page intentionally left blank. INFORMATION RESOURCES 248 ANNUAL OPERATING PLAN 1996/97