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Inspection Services — all things bright and beautiful,
all things large and small.
The Development Process Team hard at work.
Developm(
Development Services
Development Process Team
Page 130
Development Support
Page 132
Inspection Services
Page 134
DEVELOPMENT SERVICES
Development Services is dedicated to the shared vision of a well-planned Georgetown by working in partnership with
the community, building on our heritage and providing service through a customer friendly process. The Development
Services Division includes: (1) the Development Support Department encompassing Development Planning, Long
Range Planning, and Division Administration/Facilitation; (2) the Development Process Team; and (3) the Inspection
Services Department.
DIVISION FINANCIAL SUMMARY:
98/99
97/98 98/99 Projected 99/00 00/01
Actual Budget Actual Adopted Projected Base
Development Support
419,498
408,639
402,216
434,256
434,256
Development Process Team
425,092
436,781
430,986
389,578
385,628
Inspection Services
435,808
495,296
487,495
482,231
482,231
TOTAL 1,280,398 1,340,716 1,320,697 1,306,065 1,302,115
Employees - Full Time Equivalents
7 Dev Process Team
24 Total Employees
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
opment Support
10 Inspection Services
125
ENDS & MEANS
Economic Development
Policy End 1.00 Citizens of Georgetown experience a stable, self-sustaining economy with expanding job
opportunities.
Focus End 1.01 Existing undeveloped sites in Georgetown are put to beneficial use.
Means (98-03) Support and assist in the development of the Rivery Tract and the entertainment district.
(All Departments)
Environmental & Resource Conservation
Policy End 2.00 Georgetown's natural and physical resources are managed so that citizens enjoy the benefits
of economic and social development.
Focus End 2.01 Sufficient, high quality water is available to meet the current and future needs of citizens
and businesses in Georgetown. Priority is given to:
1) human consumption
2) businesses
3) recreation
Means (99-01) Review, make recommendations to Council and implement program, if appropriate, to
transfer Texas Natural Resource Conservation Commission water quality reviews from the state
to the City. (Development Process Team, City Manager's Office, COU Administration, Systems
Engineering)
Focus End 2.02 Wildlife is conserved.
Means (99-00) Investigate the mitigation plan alternatives for the proposed listing of the Georgetown
Salamander on the Endangered Species List. (Development Support, COU, City Manager's Office)
Growth and Physical Development
Policy End 3.00 Citizens, business owners and organizations enjoy the benefits of well-planned land usage in
which conflicting needs are balanced
Means (98-04) Assist in location and design of City facilities identified in the citywide 10 -year plan to
ensure that those facilities contribute to the health of the central business district, promote efficient
and safe City operations, improve access by citizens and exemplify urban design standards.
(Development Process Team, Development Support)
Means (99-00) Analyze the provisions of the State's new annexation statute, evaluate its effect on
Georgetown's ability to annex property in the future and conduct a workshop in October with the
City Council to prepare a strategy to address these new requirements and to approve by December
1, 1999 meeting. (Development Support)
Means (99-01) Solve common regional problems and concerns by continuing to build partnerships with
area cities, other governmental entities and utility providers. (Development Process Team)
DEVELOPMENT SERVICES
126 ANNUAL OPERATING PLAN ELEMENT 1999/00
Means (99-01) Enhance the parkland dedication process by coordinating commercial and subdivision
projects submitted to the City with Parks & Recreation. (Development Process Team)
Means (99-01) Coordinate a Geographical Information System task force to improve the City's property
addressing policies and procedures. (Development Process Team, Development Support,
Community Owned Utilities, Fire Services, Information Resources, Police Services, Utility Office)
Means (99-02) Assist Georgetown Independent School District in locating new school sites and
development of those sites for a middle school and an elementary school. (Development Process
Team, Development Support)
Means (99-03) Coordinate with the Bureau of the Census to insure a complete and accurate portrayal of
Georgetown's population in the City's 2000 Census Program. (Development Support)
Historic Preservation
Policy End 5.0. Prehistoric and historic resources are preserved, protected andpromotedfor the benefit of the
citizens of Georgetown.
Means (99-04) Provide support and assistance to the Convention and Visitors' Bureau and the
Historic Preservation Commission to expand the downtown Historic District. (Development
Process Team)
Housing
Policy End 6.00 All citizens have access to safe and adequate housing opportunities.
Means (98-00) Support and assist Community Services with the preparation of the Housing Plan Element
of the Century Plan. (Development Support)
Means (99-00) Revise the Manufactured Housing Ordinance and present for City Council consideration.
(Development Support, Development Process Team)
Public Safety
Policy End 8.00 Citizens of Georgetown feel safe and are well protected from crime and disorder, natural
disasters and emergencies.
Means (99-01) Investigate creation of a fire district within the downtown historic district to guide and
enhance building codes and zoning. (All Departments, Fire Services, Legal Services)
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
127
Transportation
Policy End 10.00 Citizens and commercial goods move safely and efficiently throughout all parts of the City.
Means (97-01) Work with Williamson County on alignment of the following roadways: (Development
Process Team, Development Support, Community Owned Utilities (COU), Management Services)
D.B. Wood Road
Booty's Road
Remaining segments of Inner Loop Road
Means (97-01) Work with Williamson County on construction of the following bridges: (Development
Process Team, Development Support, COU, Management Services)
* Below the dam at Lake Georgetown
* Between State Highway 29 and Williams Drive (including bridge crossings to
improve traffic flow west of Interstate Highway 35)
* Spring Valley Road bridge
Means (98-04) Work with the Texas Department of Transportation and the Federal Highway
Administration to obtain funding for the extension of State Highway 130. (Development Support,
City Council, City Manager's Office)
Means (98-04) Work with the Texas Department of Transportation to construct the remaining frontage
roads along Interstate Highway 35 in the Georgetown area. (Development Process Team,
Development Support, City Manager's Office)
Means (99-01) Incorporate sidewalk policy and bike lane section designs into the Subdivision
Regulations. (Development Support)
Means (99-04) Work with the Texas Department of Transportation on the redesign and widening of
Austin Avenue. (Development Support, City Manager's Office, COU)
Urban Design
Policy End 11.00 Georgetown's citizens and businesses enjoy an attractive community with a unique sense of
place and a positive, identifiable image, at a cost which is consistent with other City social and
economic priorities.
Focus End 11.08 The City is well maintained and citizens enjoy a high standard of community urban
design.
Means (98-00) Present an updated Sign Ordinance for City Council consideration. (All Departments)
Means (98-02) Work with Legal Services, the Building Standards Commission and Community Owned
Utilities for the enforcement of nuisance codes and ordinances and for the removal of sub -standard
structures. (Inspection Services)
Means (99-00) Revise code enforcement process to implement one-stop calling point and provide more
aggressive identification and correction of violations. (Inspection Services, Fire Services,
Information Resource Operations, Police Services)
DEVELOPMENT SERVICES
128 ANNUAL OPERATING PLAN ELEMENT 1999/00
Means (99-03) Develop policies and programs which implement the Urban Design Plan, including
property maintenance, Subdivision Regulations, and Zoning Manual update. (Development
Support, City Council, City Manager's Office, Legal Services)
Utilities/Energy
Policy End 12.00 City owned, sponsored or managed utilities provide safe, adequate and reliable services to
all customers.
Focus End 12.02 City water and wastewater customers in all certified areas receive services which exceed
state and federal standards.
Means (99-03) Work with Community Owned Utilities to implement and enforce the annual testing of
the Cross -Connection Control Regulations for water quality through plumbing codes and
ordinances. (Inspection Services)
For an explanation of the Ends & Means, seepages one and two in the City Summary section.
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
129
WHAT WE DO:
The Development Process Team is a multi -disciplinary,
semi -autonomous department made up of varied staff
functions and responsibilities necessary to address the
full range of issues that are encountered in the
development process. The development process ranges
from the subdivision of a vacant piece of property, to
the construction of a new home or business, to the
expansion of an existing business. Customers are able
to find the answers they need in one location and from
staff that represent all the disciplines that may be
involved.
The department provides sound, reasonable, and
professional guidance to the City Manager, Mayor and
City Council, Planning and Zoning Commission,
Zoning Board of Adjustment, other City Divisions,
property owners, developers, community organizations
and local citizens regarding the physical growth and
development of the City of Georgetown and
surrounding areas. Advice provided by the department
is based on the application of the City Zoning
Ordinance, Subdivision Regulations, Century Plan,
other City codes, regulations and plans, State statutory
and regulatory requirements, and sound planning
principles.
WHAT WE ACCOMPLISHED IN 1998/99:
• Developed and implemented a customer survey of
the Development Process.
• Amended the internal development application
review process in order to provide better
communication with applicants.
• Revised the format of the staff reports to Council
and Commission to better serve all our customers.
• Created a commercial permit tracking spreadsheet
to provide up-to-date status information.
• Prepared and implemented Phase One of an action
plan to reorganize information (i.e., plats, detailed
development plans, roll files and case files) related
to the Development Process.
• Implemented a plan to improve working
relationship with other government agencies and
utility providers by hosting meetings for the
exchange of information and policies.
WHAT WE PLAN TO ACCOMPLISH IN 1999/00:
• Host regular meetings with other governmental
agencies, Georgetown Independent School District
and area utility providers.
• Refine and improve the Development Process to
remove seams and deliver the highest level of
customer service, addressing results from the
Development Services Customer Survey.
• Enhance the City's competitive position to obtain
and retain retail electric distribution customers,
assisting them throughout all stages of the
development process.
• Participate in the creation and implementation of
a policy and procedure for addressing properties.
• Assist in location and design of City facilities
identified in the citywide 10 -year plan to ensure
that those facilities contribute to the health of the
central business district, promote efficient and safe
city operations, improve access by citizens and
exemplify urban design standards.
• Enhance the parkland dedication process by
coordinating commercial and subdivision projects
with Parks and Recreation.
• Assist Georgetown Independent School District in
locating new school sites and development of
those sites for a middle school and an elementary
school.
• Review, make recommendations to Council and
implement program, if appropriate, to transfer
Texas Natural Resource Conservation Commission
water quality reviews from the state to the City.
DEVELOPMENT SERVICES
130 ANNUAL OPERATING PLAN ELEMENT 1999/00
1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET:
98/99
97/98 98/99 Projected
Actual Budget Actual
8/0 8/0 7.25/0 # Employees
329,312 335,359 334,901 Personnel
94,590 100,222 94,885 Operations
1,190 1,200 1,200 Capital
425,092 436,781 430,986
Employees: full time / part time FTE's
* Percent change of 99/00 Adopted from 98/99 Projected Actual
** Percent change of 00/01 Projected Base from 99/00 Adopted
99/00
00/01
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
PERFORMANCE MEASURES
FY 96/97
FY 97/98
FY 98/99
FY 98/99
FY 00
1)
Final decisions consistent with
0 (-100.00/0)
389,578 (-9.6%)
385,628 (-l.o%)
staff recommendation
N/A
79%
98%
98%
98%
2)
Applications approved
administratively
N/A
14%
20%
20%
15%
3)
Final decisions on variances
and map amendments
consistent with staff
recommendation
N/A
78%
97%
98%
90%
4)
Single family lots platted
1,035
900
750
800
913
5)
Non -single family lots platted
110
30
48
50
45
6)
Detailed Development Plans
17
15
30
40
50
7)
Commercial building plans
reviewed and permit prepared
30
180
120
125
210
1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET:
98/99
97/98 98/99 Projected
Actual Budget Actual
8/0 8/0 7.25/0 # Employees
329,312 335,359 334,901 Personnel
94,590 100,222 94,885 Operations
1,190 1,200 1,200 Capital
425,092 436,781 430,986
Employees: full time / part time FTE's
* Percent change of 99/00 Adopted from 98/99 Projected Actual
** Percent change of 00/01 Projected Base from 99/00 Adopted
99/00
00/01
Adopted
Projected Base
(% Change*)
(% Change**)
7/0
7/0
290,318 (43.3%)
288,318 (-0.7%)
97,310 (2.6%)
97,310 (o.o%)
1,950 (62.5%)
0 (-100.00/0)
389,578 (-9.6%)
385,628 (-l.o%)
SIGNIFICANT CHANGES:
The full time Electric System Planner position has been eliminated. The work will be performed through a
contract for professional services.
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
131
WHAT WE DO:
Development Support includes the Division's
Administrative Staff which encompasses the
Division Chief/Team Facilitator, the Division's
Administrative Assistant, the Chief Development
Planner, Chief Long Range Planner and Long
Range Planner, along with the Development
Account Specialist and the Division Receptionist.
The Department is responsible for providing
technical planning support to the Development
Process Team to enable them to focus on
development process review and approval. The
Department promotes the long-term health and
prosperity of the community through the preparation
and recommendation for adoption of plans and
ordinances designed to guide future growth and
development of the City and surrounding region.
In addition, the Department supports and facilitates
the Development Process Team, by ensuring all
necessary linkages exist between the Development
Process Team, which functions as a semi-
autonomous work team, and the traditional
organizational structure. For example, the
Development Support Department provides
technical/administrative support for budget
development, performance evaluation, employee
training and development, and ordinance revision.
The Development Support Staff serve as "enablers"
who increase the Team's ability to function
smoothly by minimizing administrative distractions
from the responsibilities of serving customers in the
development process.
WHAT WE ACCOMPLISHED IN 1998/99:
• Worked with Community Owned Utilities to
develop a transportation improvement strategy for
the community through preparation of a detailed
improvement plan for individual road segments,
including an analysis of existing and future traffic
levels, identification of long term improvements
and cost estimates.
• Assisted and worked with Community Services in
the development of the Airport Facility Functional
Plan (Airport Master Plan).
• Prepared incremental revisions to the Zoning
Ordinance.
WN
• Prepared a Century Plan update strategy.
• Began implementation of the Urban Design
Element of the Century Plan by preparing the
Urban Design Implementation Report.
• Completed updating the Impact Fee Ordinance as
required by State statute.
• Participated in preparation for the 2000 Census in
coordination with the Bureau of the Census by
completing boundary and annexation surveys to
report the current incorporated area of Georgetown.
• Initiated the Sign Ordinance update, taking into
account the policy direction in the newly adopted
Urban Design Plan Element.
• Continued to support and facilitate full
implementation of the redesigned development
review and approval process.
WHAT WE PLAN TO ACCOMPLISH IN 1999/00:
• Address the implications of recent changes in the
State's annexation statutes.
• Prepare a revised ordinance covering manufactured
housing.
• Assist Community Services in the completion of the
Housing Plan Element of the Century Plan.
• Complete the Sign Ordinance update.
• Assist the Development Process Team in the
transition and acclimation of new staff members to
the team due to turnover.
• Assist with the City's 2000 Census effort in
coordination with the Bureau of the Census by
completing boundary and annexation surveys to
report the current incorporated area of Georgetown.
• Develop policies and programs which implement
the Urban Design Plan, including property
maintenance, Subdivision Regulations, and Zoning
Manual update.
• Work with Williamson County and Texas
Department of Transportation on planning and
construction of strategic roadway projects.
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
1
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0
0
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PERFORMANCE MEASURES
1) Level of customers satisfied or
better with development
process*
CITIZEN SURVEY
2) Percentage of citizens satisfied
or better with:
a) Responsible management of
growth & development
b) Friendly, hometown
environment
c) Attractive and clean buildings
and neighborhoods
d) Community image and feel -
overall
e) Historic look and feel of
downtown
* Survey to be conducted in 1999/00.
ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED
FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 00
N/A N/A N/A N/A 75%
N/A
84%
N/A
78%
85%
N/A
95%
N/A
93%
95%
N/A
93%
N/A
92%
95%
N/A
97%
N/A
96%
96%
N/A
98%
N/A
98%
98%
1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET:
98/99
97/98 98/99 Projected
Actual Budget Actual
6/0.5 6/0.5 6/0.5 # Employees
278,272 297,117 295,094 Personnel
141,226 107,522 103,122 Operations
0 4,000 4,000 Capital
419,498 408,639 402,216
Employees: full time / part time FTE's
* Percent change of 99/00 Adopted from 98/99 Projected Actual
** Percent change of 00/01 Projected Base from 99/00 Adopted
99/00
00/01
Adopted
Projected Base
(% Change*)
(% Change**)
7/0
7/0
330,408 (12.0%)
330,408 (o.o%)
103,848 (o.7%)
103,848 (o.o%)
0 (-100.00/.)
0 (N/A)
434,256 (8.0%)
434,256 (o.o%)
SIGNIFICANT CHANGES:
The part time planner position will be upgraded to full time in 1999/00.
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
133
WHAT WE DO:
Inspection Services provides building construction
inspection, utility infrastructure inspection, and code
enforcement. This department's inclusion in the
Development Process Team ensures direct coordination
and linkage between plan review, permits and on-site
inspection. Inspection Services ensures that the
construction phase of the development process meets
the expectations of the City's customers and provides
for administration and enforcement of applicable City
codes and ordinances. Specific Department
responsibilities include:
• Issue permits for any building, electrical, plumbing
and mechanical (HVAC) work occurring within the
City.
• Issue permits for City water, sewer and/or electrical
system connections in the extra territorial jurisdiction
(ETJ).
• Provide field inspections for all utility infrastructure
construction resulting from private development.
• Provide field inspections for all construction activity
occurring within the City or connecting to City
utilities.
• Review all residential building construction plans
within the community.
• Issue electrical licenses.
• Enforcement of the City's construction codes, Zoning
Ordinance, Sign Ordinance, Unsafe and Dangerous
Buildings Ordinance, Floodplain Management
Ordinance, and Housing Code.
• Coordinate with Police Services, Fire Services and
Development Process Team for property addressing
throughout the City.
• Provide support and coordination for the City's Fire
Warden Program.
• Provide support to the City's Building Standards
Commission.
WHAT WE ACCOMPLISHED IN 1998/99:
• Combined the Board of Electrical Examiners with
the Building Standards Commission.
• Assigned Inspectors as Project Coordinators for
commercial projects to enhance the development
process.
134
• Enhanced and intensified efforts to eliminate
violations of the Sign Ordinance, Zoning
Ordinance, Subdivision Regulations and
Dangerous Structure Ordinances through Code
Enforcement.
• Continued review of revisions to the Electrical
Ordinance from the 1993 Edition to the 1996
Edition of the National Electrical Code.
• Continued implementation of the Georgetown
Builders Program, Stock Plan System and One
Stop System to enhance and provide for a more
seamless permit process.
• Implemented use of the Energy Code and Rebate
Program for energy conservation in construction,
in coordination with Community Owned Utilities.
WHAT WE PLAN TO ACCOMPLISH IN 1999/00:
• Initiate the review for updating the Council of
American Building Officials One and Two Family
Dwelling Code from the 1992 to the 1995 Edition.
• Continue implementation of energy conservation
standards and rebate program in construction, in
coordination with Community Owned Utilities.
• Complete the contractor's Construction Standards
to provide a guide for the permit, inspection, and
code requirements for the construction process.
• Investigate use of automated inspection request
telephone line.
• Implement use of 1996 National Electrical Code
and ordinances revisions.
• Work with other area building departments and
contractors through the Texas Capital Area
Builders Association to develop a more consistent
level of building inspection.
• Work with Fire Services to revise code
enforcement process to implement one-stop calling
point and provide more aggressive identification
and correction of violations.
• Initiate the review for updating the 1994 Standard
Building Codes to the 1999 Edition with the
citizens and the Building Standards Commission.
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
'rl
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0
O
CD
CD
�1
Ci
Ci
Q
0
0
0
O
0
CU
U
O
O
C
Ci
Ci
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PERFORMANCE MEASURES
1) Percentage of residential plans
reviewed and permits issued
within 10 working days
2) Percentage of commercial plans
reviewed and permits issued
within 30 working days
3) Percentage of inspections
performed within a 2 working
day period
4) Residential permits issued
Construction cost
5) Commercial permits issued
Construction cost
6) Code enforcement:
a) Code violations investigated
b) Percentage of compliance
c) Dangerous structures
removed
by City
by property owner
ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED
FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 99/00
70% 85% 90% 93% 97%
70% 80% 82% 85% 90%
50%
70%
90%
93%
96%
891
950
850
750
750
$118,305,068
$106,236,981
$95,000,000
$85,000,000
$87,000,000
25
30
44
40
35
$20,000,000
$39,000,000
$52,752,800
$50,000,000
42,000,000
600
1,300
750
1,500
2,000
45%
85%
87%
89%
90%
0
5
10
4
5
5
10
12
16
10
1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET:
98/99
97/98 98/99 Projected
Actual Budget Actual
10/0 10/0 9/1 # Employees
345,123 392,766 392,765 Personnel
90,685 102,530 94,730 Operations
435,808 495,296 487,495
Employees: full time / part time FTE's
* Percent change of 99/00 Adopted from 98/99 Projected Actual
** Percent change of 00/01 Projected Base from 99/00 Adopted
DEVELOPMENT SERVICES
ANNUAL OPERATING PLAN ELEMENT 1999/00
99/00
00/01
Adopted
Projected Base
(% Change*)
(% Change**)
9/1
9/1
397,454 (1.2%)
397,454 (o.o%)
84,777 (-1o.s%)
84,777 (o.o%)
482,231 (-1.1%)
482,231 (o.o%)
135
4
6
'TD
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DEVELOPMENT SERVICES
136 ANNUAL OPERATING PLAN ELEMENT 1999/00