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Home My WebLink About06 - Community ServicesThe dog cages are full at the animal shelter. Employees of the solid waste services contractor, Texas Disposal Systems, empty a trash cart. Tt�O The library stays busy as patrons check out books and others apply for library cards. Community CPTVIrAC R Community Services Administration Page 102 Airport Page 108 Animal Services Page 110 Convention & Visitors Bureau Page 112 General Government Contracts Page 106 Public Library Page 116 Sanitation Page 120 COMMUNITY SERVICES The Community Services Division consists of departments and programs which provide basic and economic services for residents and businesses. City departments included in the Division are: the Airport, Animal Services, Convention & Visitors Bureau, Collection Station, and beginning in 1999/00, Library Services. All budgeted amounts related to the Library, have been restated for comparative purposes within the Community Services Division. The Division also manages and coordinates the sanitation contract (solid waste services, recycling and bulky waste pick-up); the Teen Court Program; housing assistance contracts; provides support for affordable housing planning; and administers contracts for health and social services. DIVISION FINANCIAL SUMMARY: 98/99 97/98 98/99 Projected 99/00 00/01 Actual Budget Actual Adopted Projected Base Administration 113,218 161,083 137,976 170,779 146,778 HOME Grant 105,243 80,000 68,410 22,500 0 General Government Contracts 319,438 231,173 216,173 235,664 235,664 Airport 542,282 591,173 591,139 732,564 735,564 Animal Services 163,683 223,569 223,168 237,538 237,138 Convention & Visitors Bureau 280,112 305,174 302,174 276,573 276,573 Main Street Facade 0 0 0 14,800 1,200 Collection Station 150,667 140,970 136,613 131,012 131,012 Sanitation Contracts 1,478,539 1,652,778 1,652,778 1,803,060 1,878,715 Library 671,645 747,553 743,430 780,511 780,511 Library Donations 529210 15,600 40,000 40,000 10,000 Subtotal- Operations 3,877,037 4,149,073 4,111,861 4,445,001 4,433,155 Other Interfund Nondept'l Charge 0 957,190 909,678 1,101,207 1,101,207 Division Total 3,877,037 5,106,263 5,021,539 5,546,208 5,534,362 Employees - Full Time Equivalents 6 Animal Se 3.5 CVB COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 6.25 Airnort ollection Station 2.5 Administration 36.5 Total Employees I 6.Z� Library 95 00000 0000 0 GIs lfz�01,�c This page intentionally left blank. COMMUNITY SERVICES 96 ANNUAL OPERATING PLAN ELEMENT 1999/00 ENDS & MEANS Economic Development Policy End 1.00 Citizens of Georgetown experience a stable, self-sustaining economy with expanding job opportunities. Focus End 1.06.01 The downtown is economically viable. Means (99-02) Coordinate the Main Street Program with other City departments, Downtown Georgetown Association and other merchants to promote and enhance the unique character of the downtown square. (Convention & Visitors Bureau) Focus End 1.07 The tourism industry in Georgetwon is developed and promoted in a manner that compliments the City's unique character. Means (98-02) Work with Williamson County to develop the Williamson County Exposition Center and show barn. (Convention & Visitors Bureau, City Manager's Office) Means (99-02) Work to recruit additional lodging properties, attractions and restaurants which help fill existing gaps in the local tourism market, in coordination with the Georgetown Industrial Foundation, Chamber of Commerce, and other relevant entities. (Convention & Visitors Bureau) Means (99-02) Provide support to the Visitor Information Center to market the community to the visiting customer. (Convention & Visitors Bureau) Means (99-02) Identify local opportunities to promote community awareness of the value of tourism to the public. (Convention & Visitors Bureau) Environmental and Resources Conservation Policy End 2.00 Georgetown's natural and physical resources are managed so that citizens enjoy the benefits of economic and social development. Focus End 2.02 Wildlife is conserved. Means (99-00) Develop an educational program regarding wildlife habitat and coexistence issues. (Animal Services) COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 97 Health and Human Services Policy End 4.00 City owned, sponsored or managed health and human services enhance the quality of life of the citizens of Georgetown. Means (99-00) Contract for services with Williamson -Burnet County Opportunities (WBCO) for Crisis Center and Nutrition Programs, Georgetown Information & Volunteer Exchange (GIVE) Program, Williamson County and Cities Health District, CARTS Transportation, the Georgetown Project, the Literacy Council of Williamson County, Hispanic Parents in Action and Stonehaven Senior Center. (Administration -General Government Contracts) Means (99-00) Coordinate with Williamson County and Cities Health District and the Georgetown Project on the development of a community needs assessment. (Administration) Means (99-04) Promote developmental assets in all Georgetown children through programs that strengthen youth and families, community partnerships and neighborhood activities. (Community Services, Community Owned Utilities, Fire Services, Parks & Recreation, Police Services) Historic Preservation Policy End 5.00 Prehistoric and historic resources are preserved, protected and promoted for the benefit of the citizens of Georgetown. Means (99-02) Promote the Main Street Facade Fund Renovation Program by completing four renovation projects. (Convention & Visitors Bureau) Means (99-02) Expand the Downtown Town Square Historic District. (Convention & Visitors Bureau, Development Services, Legal Services) Housing Policy End 6.00 All citizens have access to safe and adequate housing opportunities. Means (98-00) Support, with the assistance of Development Services, a Council appointed Citizens Working Group in the preparation of the Housing Plan Element of the Century Plan. (Administration) Means (99-00) Develop implementation strategies for housing policies, in conjunction with Development Services. (Administration) Means (99-00) Work with Legal Services and Development Services to identify City -owned sites available for use in building affordable housing. (Administration) COMMUNITY SERVICES 98 ANNUAL OPERATING PLAN ELEMENT 1999/00 0 0 U 0 D :J Li LJ r Public Information and Education Policy End 7.0 City owned, sponsored or managed public information and education services enhance the quality of life of the citizens of Georgetown. Focus End 7.01 Public education and information services meet the diverse needs and requirements of citizens. Means (96-00) Increase book budget by 25% to reach national per capita average. (Public Library) Means (97-02) Coordinate with Parks and Recreation to develop recreation related programs for youth at the Library. (Public Library) Means (98-04) Assist in location, design and construction of a new or expanded public library, as identified in the citywide 10 -year plan, to ensure that the facility contributes to the health of the central business district, promotes efficient and safe city operations, improves access by citizens and exemplifies urban design standards. (Public Library) Means (99-00) Develop Animal Safety and Humane Education Programs to use in Georgetown Elementary Schools and elsewhere. (Animal Services) Means (99-00) Recruit volunteers through Georgetown Information and Volunteer Program (GIVE) for city and community projects and services. (Community Services, City Manager's Office, Parks & Recreation, Police Services, Public Library) Means (99-02) Provide Hospitality Training Seminars to the community five times a year to preserve and enhance the community image and feel of Georgetown. (Convention & Visitors Bureau) Means (99-04) Promote developmental assets in all Georgetown children, through cooperation with the Georgetown Project and Police Services, by providing regular children's library programs that emphasize creative activities, reading for pleasure, positive values, and cultural competence. (Public Library) Focus End 7.02 Public information is accessible to all citizens Means (96-01) Provide services to special needs populations and to residents unable to visit the Public Library building. (Public Library) COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 99 Public Safety Policy End 8.00 Citizens of Georgetown feel safe and are well protected from crime and disorder, natural disasters and emergencies. Focus End 8.03 Citizens are safe from animal threat. Means (99-00) Promote compliance with Rabies Vaccination requirements by developing and implementing a pet licensing campaign. (Animal Services) Focus End 8.03.01 The City provides humane animal accommodations. Means (98-04) Assist in location, design and construction of a new Animal Shelter, identified in the citywide 10 -year plan, to ensure that the facility promotes efficient and safe city operations, improves access by citizens and exemplifies urban design standards. (Animal Services) Focus End 8.04 Georgetown is prepared to respond to large-scale natural and technological emergencies. Means (98-00) Provide coordinated, responsive city services through the century date change by ensuring all city systems are ready and by preparing for possible community needs. (All divisions) Recreational and. Cultural Affairs Policy End 9.00 Parks, open space and recreation facilities and services contribute to an enhanced quality of life for citizens of Georgetown. Focus End 9.03 There are opportunities for citizens to participate in a wide range of recreational activities. Priority is to be given to programs which meet the needs of those who are physically or otherwise challenged. Means (97-02) Provide exhibit space for art by members of the Williamson County Art Guild. (Public Library) Means (99-00) Work with Legal Services to develop a land lease agreement with the Williamson County Art Guild for a new cultural arts center and sculpture garden. (Administration, Convention & Visitors Bureau) Means (99-01) Develop and begin, with the Recreation Department, a Dog Walking Program in which citizens can "borrow" a dog from the Animal Shelter to walk or run on the various pedestrian trails. (Animal Services) Means (99-04) Coordinate special community festivals and events with Parks & Recreation. (Convention & Visitors Bureau) COMMUNITY SERVICES 100 ANNUAL OPERATING PLAN ELEMENT 1999/00 Transportation Policy End 10.00 Citizens and commercial goods move safely and efficiently throughout all parts of the City. Focus End 10.01 The Georgetown Municipal Airport primarily serves the general aviation needs of the community. Means (99-00) Pursue funding strategies for the development of the southwest section of the Airport as recommended in the Airport Functional Plan. (Airport) Means (99-00) Complete new Airport Terminal design and construction. (Airport) Means (99-01) Pursue means for obtaining one or two aircraft "hush houses" from the City of Austin to reduce noise from engines. (Airport) Means (99-04) Pursue long term strategies with the Federal Aviation Administration to obtain an air traffic control tower to improve airport safety. (Airport) Utilities/Energy Policy End 12.00 City owned, sponsored or managed utilities provide safe, adequate and reliable services to all customers. Means (99-00) Promote and provide public education and information to encourage recycling and the reduction of solid waste. (Administration) For an explanation of the Ends & Means, seepages one and two in the City Summary section. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 110] WHAT WE DO: The Community Services Administration department supervises and provides administrative support for all departments of the division including the Municipal Airport, Animal Services, Collection Station, Convention & Visitors Bureau and Public Library. Community Services Administration also: • manages sanitation and recycling contracts; • develops and manages housing grant applications; • monitors City contracts and leases with health, welfare, and community service agencies; • coordinates the Teen Court Program; • coordinates with Georgetown Project on children and youth issues. Community Services Administration supports and coordinates a variety of community project activities, and serves as the City's liaison to social services organizations and providers. WHAT WE ACCOMPLISHED IN 1998/99: • Implemented a new solid waste and recycling service contract and educated customers about service changes. • Participated in the County -Wide Household Hazardous Waste Clean-up Day. • Developed and implemented a promotional "Clean City" campaign to encourage prompt removal of waste and old equipment, and to promote recycling. • Coordinated work of a Council -appointed citizen's committee in the development of a housing policy plan which addresses issues including affordability and infill development. • Recognized Teen Court Participants through an end of year banquet. 102 WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Develop an implementation strategy for the Housing Plan Element of the Georgetown Century Plan. • Implement performance based pay incentives to ensure quality services by solid waste and recycling contractor. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 J L) 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 96/27 FY 97/2 FY 98/99 FY 98/99 EY 00 1) Teen Court cases N/A 80 80 85 100 2) Garbage and/or recycling 29,314 (-45.o%) 113,218 161,083 137,976 170,779 (23.8°/6) 146,778 (44.16/6) Employees: full time / part time FTE's calls for information* N/A 2,600 300 1,000 500 3) Contracts monitored N/A 10 10 10 10 *See "Significant Changes" below. 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 99/00 00/01 97/98 98/99 Projected Adopted Projected Base Actual Budget Actual (% Change *) (% Change **) 2/0 2/0 2/0 # Employees 2.5/0 2.5/0 83,061 110,717 109,610 Personnel 117,465 (7.26/6) 117,464 (-o.o%) 30,157 50,366 28,366 Operations 53,314 (ss.o6i6) 29,314 (-45.o%) 113,218 161,083 137,976 170,779 (23.8°/6) 146,778 (44.16/6) Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted SIGNIFICANT CHANGES: Beginning October 1, 1998, the City contracted with a new company for solid waste and recycling services. This service emphasizes quality, customer satisfaction methods and City values. There were significant changes in service delivery, including frequency of service and methods for bulky waste pick up which resulted in more calls than anticipated for the initial transition. Calls regarding service now go directly to the new company instead of City staff, so as the transition is complete, number of calls has declined. In 1999/00 a half-time receptionist will be added. The position will be a full-time employee shared equally by this department and Municipal Court. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 103 HOME GRANT This fund receives and holds grant funds received for community development and affordable housing. In 1997/98, the City received a two year $150,000 HOME grant to provide down -payment assistance for 30 households. The remaining funds should be disbursed in 1999/00. 98/99 99/00 00/01 97/98 98/99 Projected Adopted Projected Actual Budget Actual Budget Budget Beginning Fund Balance 0 0 15,500 2,500 0 REVENUES: Grants 83,243 80,000 55,410 20,000 0 Interest & Other 0 0 0 0 0 Transfers In 37,500 0 0 0 0 Total Revenues 120,743 80,000 55,410 20,000 0 EXPENSES: Community Services 105,243 80,000 68,410 22,500 0 Total Expenses 105,243 80,000 68,410 22,500 0 Ending Fund Balance 15,500 0 2,500 0 0 COMMUNITY SERVICES 104 ANNUAL OPERATING PLAN ELEMENT 1999/00 -1 COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 This page intentionally left blank. 105 WHAT WE DO: This department accounts for the City's social service commitments which are not specific to an individual department or fund. Maintenance of four community buildings, direct cash contributions, and utility subsidies for local social service organizations, supported by the City, are budgeted in this department. Administrative allocations for services received from other City funds are also budgeted in this department. WHAT WE ACCOMPLISHED IN 1998/99: Provided funding for Williamson County & Cities Health District, Stonehaven Senior Center, Literacy Council of Williamson County, Williamson -Burnet County Opportunities (WBCO) Crisis Center, WBCO Nutrition, CARTS Transportation, the Georgetown Project, and Georgetown Information & Volunteer Exchange (GIVE). WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Continue funding for social service agencies: • $70,000 for the Georgetown Project • $35,000 for the Williamson County & Cities Health District • $12,000 for the Stonehaven Senior Center • $10,000 for the Williamson -Burnet County Opportunities (WBCO) Crisis Center • $10,000 for the Georgetown Information & Volunteer Exchange • $7,500 for CARTS Transportation • $5,000 for WBCO Nutrition Program • $2,500 for the Literacy Council of Williamson County • $1,000 for the Hispanic Parents in Action • Continue funding facility maintenance, utilities and/or landscape for WBCO Head Start and Madella Hilliard Community Center. 106 Prepare social services funding policy and options for City Council review. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 `-1 �1 �j r� r� �J C) CD D CD rQ r C_.) U L) 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 97/98 98/99 Projected Actual Budget Actual 156,883 0 6,476 8,673 88,000 80,500 56,138 130,000 11,941 12,000 319,438 231,173 0 Insurance 8,673 Facilities Maintenance 80,500 Lease & Contracts 115,000 Special Svc & Legal 12,000 Utilities 216,173 Subtotal - Department 99/00 00/01 Adopted Projected Base (% Change *) (% Change **) 0 (N/A) 0 (NSA) 8,664 (-o.i%) 8,664 (0.0%) 84,000 (4.3%) 84,000 (0.0%) 130,000 (13.0%) 130,000 (0.0%) 13,000 (8.3%) 13,000 (0.0%) 235,664 (9.o%) 235,664 (0.0%) 0 957,190 909,678 IntfdNondepfl Chrg 1,101,207 (21.1%) 1,101,207 (0.0%) 319,438 1,188,363 1,125,851 Subtotal - Department 1,336,871 (18.7%) 1,336,871 (o.o%) * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 107 WHAT WE DO: The Airport Department is responsible for the day-to- day operations and maintenance of the Georgetown Municipal Airport. These activities include the supervision of fuel sales concessions, monitoring the leases for City -owned facilities, and the supervision of the grounds maintenance. All of the above must in compliance with state and federal rules and regulations. In addition, the Department provides support to the Airport Advisory Board. An Automated Weather Observation System (AWOS) and a Remote Transmitter/Receiver Outlet (RTR-O) are located on the field to provide continuous weather information and clearance delivery services to the pilots. The UNICOM ground -to -air and air -to -ground radio is operated from 7:00 a.m. until dark, seven days week, at a frequency of 123.0. The runways are open to air traffic 24 hours a day, seven days a week at an elevation of 789 feet. The main runway, 18-36, is 5,000 feet long x 100 feet wide, lighted from dusk to dawn. The crosswind runway, 11-29, is 4,100 feet long x 75 feet wide. The lights are radio controlled at the UNICOM frequency of 123.0, and five clicks of the microphone. The Airport owns and leases two large group hangars to Ican Aviation and Currey Aviation, leases 30 tiedown spaces and 113 T -Hangar spaces, and leases one small building to the Civil Air Patrol, and a second small building to Chad Aircraft and Development Company. Eight tiedown spaces are reserved for the temporary, overnight visitors to the Airport. The Department also purchases and sells aviation fuel (aviation gasoline and jet fuel), operates the UNICOM radio, relaying accurate, up-to-date weather information to pilots, and monitors and records the weather broadcasts from the Automated Weather Observation System (AWOS). Six part-time fuel attendants, one part-time bookkeeper, and one full- time grounds maintenance worker operate this department under the direction of the Airport Manager. 108 WHAT WE ACCOMPLISHED IN 1998/99: • Completed the Rehab of RW 18-36 and Taxiways A & C, and the construction of two new access Taxiways. • Completed the construction of 63 new T -Hangar spaces. • Provided support for the 13th Annual Airshow. • Completed the installation of the west airport property line fence with matching funds from Texas Department of Transportation. • Completed the installation of an electric security gate at the airport entrance with matching funds from Texas Department of Transportation. • Completed the rezoning of the Airport. • Completed the development of the South Corporate area. • Organized the Airport Safety and Operations Committee as recommended in the Masterplan. WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Complete construction of the new Airport Terminal Building. • Begin the preliminary engineering design of the southwest side of the Airport as presented in the Masterplan. • Provide support for the 14th Annual Airshow. • Evaluate a change from retail fuel sales to wholesale -only fuel sales from the City's fuel storage and dispensing facilities. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 00 1) Gallons of jet fuel sold 122,786 149,382 140,000 155,000 180,000 2) Gallons of AvGas sold 137,462 151,870 160,000 165,000 175,000 3) Number of based aircraft 133 133 150 185 250 4) T -Hangar occupancy rate 100% 100% 100% 100% 100% CITIZEN SURVEY 5) Percentage of citizens satisfied or better with Municipal Airport N/A 78% 78% 75% 80% 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 542,282 591,173 591,139 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted 99/00 00/01 98/99 Projected Base 97/98 98/99 Projected Actual Budget Actual 164,223 (0.0%) 2/3.25 2/3.25 2/3.25 # Employees 127,779 149,946 149,946 Personnel 414,503 441,227 441,193 Operations 0 0 0 Capital 542,282 591,173 591,139 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted 99/00 00/01 Adopted Projected Base (% Change *) (% Change **) 2/4.25 2/4.25 164,223 (9.5%) 164,223 (0.0%) 538,341 (22.0%) 571,341 (6.1%) 30,000 (N/A) 0 (-100.0%) 732,564 (23.90/6) 735,564 (0.4%) SIGNIFICANT CHANGES: Additional hours for part time fuel attendants will be added in 1999/00 to handle the increase in fuel sales. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 109 WHAT WE DO: Animal Services is committed to providing excellent customer service, protecting the health and safety of all people in Georgetown from animal nuisances and hazards, and providing healthy and humane care and treatment for animals. The Department provides counseling and information on responsible pet ownership, and nuisance and pest control. Animal Services enforces City Codes relating to animals --most commonly the "leash law" for dogs. The Department assists law enforcement agencies in enforcing State Ulaws relating to animals (Cruelty to Animals, etc.) Animal Services provides shelter for stray and 1 homeless pets, reunites lost pets with their owners and finds homes for homeless cats and dogs through a comprehensive Adoption Program. The Pet License Program provides identification of lost pets 24 hours a day, seven days a week, and gives owners of licensed } pets a "Free Ride" (no impoundment fees) for W impounded pets. Licensing is done through the mail, at local Veterinary Clinics, and at the Animal Shelter. A primary responsibility is protecting people in Georgetown from the threat of rabies. This is accomplished through enforcement of vaccination requirements for dogs and cats, quarantining and testing of animals that bite people, and educating j people to respect wildlife and not handle wild animals. Officers patrol the City seven days a week, responding to a variety of calls for service and are on call 24 hours a day for emergencies involving animals. Animal Services sponsors quarterly low cost Rabies Vaccination Clinics, and provides information and J assistance for pet neutering in order to help alleviate the pet overpopulation problems in Georgetown. The Department utilizes volunteers and staff in doing "off- site" adoptions at Mayfair, the Farmer's Market, Pet's Mart, etc., thereby reducing the numbers of pets destroyed. The Department provides residents with cages and traps to control animal nuisances. 110 WHAT WE ACCOMPLISHED IN 1998/99: • Increased Pet Licensing by approximately 70% through neighborhood promotions and selling of Pet Licenses by local Veterinary Clinics. • Improved timeliness and quality of response to calls for service by adding one additional Animal Control Officer. • Increased animal adoptions from the Animal Shelter by over 50% through expanded off-site adoption programs, specifically the cooperative adoption effort with Petsmart. • Constructed and began using a trailer to transport and display pets for adoption at various locations in and around Georgetown, expanding the off-site adoption program. • Began a cooperative effort with the Williamson County Humane Society for Pet overpopulation relief through Pet Sterilization Programs. WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Develop an Animal Safety and Humane Education Program to teach in Georgetown Elementary Schools and elsewhere. • Teach Georgetown children animal safety and about everyone's humane responsibilities to pets and other animals. • Decrease the number of pets killed at the Animal Shelter by increasing adoptions through better marketing strategies and by expanding pet sterilization assistance programs, in cooperation with the Williamson County Humane Society. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 �1 -1 J J CD 0 CD G 0 CD L) CU r� r� r LJ ACTIVITY INDICATORS 1) Service calls 2) Animals impounded 3) Incoming phone calls 4) Visitors to the Shelter CITIZEN SURVEY 5) Percentage of citizens satisfied or better with Animal Control ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED FY 96/97 FY 97/98 FY98/99 FY98/99 FY 99/00 49,012 (-0.3%) 48,612 (-0.8%) 237,538 (6.4%) 2,266 3,010 3,900 3,200 3,500 1,418 1,691 2,000 1,900 2,100 6,378 7,108 6,500 7,200 7,500 4,194 5,489 5,500 5,000 5,900 N/A 93% 93% 89% 90% 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 97/98 98/99 Projected Actual Budget Actual 4.25/.5 5.25/.5 5.25/.5 # Employees 119,799 174,422 174,021 Personnel 43,884 49,147 49,147 Operations 163,683 223,569 223,168 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted SIGNIFICANT CHANGES: 99/00 00/01 Adopted Projected Base (% Change *) (% Change **) 6/0 6/0 188,526 (8.3%) 188,526 (0.0%) 49,012 (-0.3%) 48,612 (-0.8%) 237,538 (6.4%) 237,138 (-o.2°io) A part time shelter attendant will be upgraded to full time to accommodate increased customer requests. The position is contingent on Council approval of fees for out of City residents and unneutered pets. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 111 • Designed the Red Poppy Brochure to be consistent with the Georgetown image. • Hosted one day of the National Conference on Smart Growth. • Increased Georgetown's media exposure with feature articles in local, regional and statewide publications such as the Ft. Worth Star Telegram, the Galveston Daily News, Where to Retire Magazine, the Austin Home and Garden Journal. • Developed and successfully promoted and booked a Longhorn Ranch Tour with Sunrise Ranch. • Create one 30 -second commercial package which includes television and radio featuring Georgetown, as well as a five minute video presentation. • Recruit additional retail development in downtown through the Main Street Program. • Market the Main Street Facade Fund to continually improve the character of our historic downtown district. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 WHAT WE DO: • Developed new Georgetown T -Shirts, Bags and The Convention & Visitors Bureau develops and Gifts for sale at the Visitor Information Center. promotes tourism and convention activity in Georgetown, thereby creating jobs, increasing the • Received the Volunteer Program of the Year total revenue gained by the tourism industry, and award for the Visitor Information Center from the improving the overall economic climate of GIVE organization. Georgetown. This is achieved through the development of an annual marketing and action plan • Successfully promoted existing hotel/motel rooms which directs the purchase of media advertising and to meetings, conventions, tour groups and leisure daily targets specific visitor and convention markets and travelers, resulting in increased average solicits business through trade and travel shows, room rates and room revenue profit amid growth special event promotions and promotional brochure in the supply of rooms in the North Austin/Round development and distribution. The Bureau also Rock market (800 rooms). j manages the daily operation of the Visitor Information �•J•� Center, coordinates the Main Street program and provide staff support to the Historic Preservation WHAT WE PLAN TO ACCOMPLISH IN 1999/00• Commission. • Recruit additional lodging facilities. WHAT WE ACCOMPLISHED IN 1998/99• • Continue work with Williamson County for the Exposition Center. • Gained acceptance into the Graduate Main Street City Program of the Texas Historical • Target a top ten list of associations and travel Commission. writers to meet, with personal visits to recruit meetings and articles for publication. ;M • Established the Main Street Facade Fund. l,v • Host and conduct at least two tours for travel • Redesigned the Visitor Guide to be more cost writers familiarizing them with the unique r-1 effective. character of Georgetown. • Designed the Red Poppy Brochure to be consistent with the Georgetown image. • Hosted one day of the National Conference on Smart Growth. • Increased Georgetown's media exposure with feature articles in local, regional and statewide publications such as the Ft. Worth Star Telegram, the Galveston Daily News, Where to Retire Magazine, the Austin Home and Garden Journal. • Developed and successfully promoted and booked a Longhorn Ranch Tour with Sunrise Ranch. • Create one 30 -second commercial package which includes television and radio featuring Georgetown, as well as a five minute video presentation. • Recruit additional retail development in downtown through the Main Street Program. • Market the Main Street Facade Fund to continually improve the character of our historic downtown district. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 97/98 98/99 Projected Actual Budget Actual 3/0.5 3/0.5 3/0.5 # Employees 113,305 129,800 129,800 Personnel 166,807 175,374 172,374 Operations 280,112 305,174 302,174 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 99/00 ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 00 1) Group Sales 67 35 54 53 54 2) Convention Sales 14 15 22 16 16 3) Visitor Inquiries 5,449 7,331 10,000 13,000 14,000 4) Goodie Bags for Groups 4,796 3,435 8,000 4,100 5,000 5) Hospitality Training Seminars 0 0 0 0 5 CITIZEN SURVEY 5) Percentage of c i t i z e n s satisfied or better with attracting tourism N/A 92% 90% 91% 95% 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 97/98 98/99 Projected Actual Budget Actual 3/0.5 3/0.5 3/0.5 # Employees 113,305 129,800 129,800 Personnel 166,807 175,374 172,374 Operations 280,112 305,174 302,174 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 99/00 00/01 Adopted Projected Base (% Change *) (% Change **) 3/0.5 3/0.5 127,100 (-2.1%) 127,100 (o.o°i°) 149,473 (-13.3%) 149,473 (o.o°i°) 276,573 (-s.s%) 276,573 (0.0%) 113 CONVENTION & VISITORS BUREAU FUND The Convention & Visitors Bureau Fund accounts for the receipt and expenditures of funds received by the City from the assessment of hotel and motel occupancy tax. The local tax rate is 7% of the room rate. The state tax is an additional 6% and is remitted directly to the State Comptroller by each hotel/motel establishment. Usage of these funds is restricted by state law governing expenditures of hotel/motel tax. Beginning Fund Balance REVENUES: Hotel/Motel Taxes Interest & Other Transfers In 98199 99/00 00/01 97198 98199 Projected Adopted Projected Actual Budget Actual Budget Budget 116,003 111,624 110,038 68,876 72,981 260,272 318,262 250,762 274,878 279,878 12,092 13,000 7,216 5,800 6,000 1,783 3,034 3,034 Total Revenues 274,147 334,296 261,012 280,678 285,878 EXPENSES: Community Services 280,112 305,174 302,174 276,573 276,573 Total Expenses 280,112 305,174 302,174 276,573 276,573 Ending Fund Balance 110,038 140,746 68,876 72,981 82,286 RESERVATIONS: Contingency 0 61,500 61,500 57,000 57,000 Unreserved Fund Balance 110,038 79,246 7,376 15,981 25,286 COMMUNITY SERVICES 114 ANNUAL OPERATING PLAN ELEMENT 1999/00 MAIN STREET FACADE FUND The Main Street Facade Fund consists of City allocations and private donations, grants and money raised through special events. The funds are available to building/property owners to provide assistance in maintaining the appearance of the downtown historic district. The funds are distributed through an application/approval process in two forms; as a low-interest loan or a grant. The Main Street Program has had the following accomplishments since 1982. By 1984 forty eight building rehabilitations had been completed with a total reinvestment of $6.86 million. By 1990, 92 building rehabilitations had been completed with a total private sector reinvestment of $9 million and public reinvestment of $19.5 million. Beginning Fund Balance REVENUES: Donations Interest & Other Total Revenues EXPENSES: Community Services 98/99 99/00 00/01 97/98 98/99 Projected Adopted Projected Actual Budget Actual Budqet Budqet 0 0 0 14,409 0 0 0 1,509 0 1,000 0 0 12,900 391 200 0 0 14,409 391 1,200 0 0 0 14,800 1,200 Total Expenses 0 0 0 14,800 1,200 Ending Fund Balance 0 0 14,409 0 0 COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 115 WHAT WE DO: The Georgetown Public Library houses and administers a collection of over 70,000 items including popular fiction and non-fiction, classics, large -print, reference, books -on -cassette, videos, literacy, Spanish-language, newspapers, magazines, CD-ROM programs, and youth and children's materials, to meet the life-long learning and reading interests of Library users. Weekly story hours, a summer reading program, reference services, and public access to the Internet are among many library j services provided by staff without cost to the public. I� Under a reciprocal borrowing agreement, library users who hold current library cards can check out materials from the Round Rock Library, or use the inter -library loan service to borrow materials for a small cost from other Texas libraries. Meeting room space is available for Literacy Council tutoring sessions and for J organizations with educational aims. The Georgetown Public Library works in concert with other community organizations, i.e. Georgetown Project and GISD, in an effort to provide solutions, within programming, to social and educational concerns. WHAT WE ACCOMPLISHED IN 1998/99: • Decreased turnaround time by two weeks for new books to be available for circulation. • Provided Internet access for the public and made the library's catalog available online. • Added electronic and microfilm holdings to the Texas History/Genealogy collection. • Initiated and increased the scope of the large - print circuit rider program. • Collaborated with Georgetown Independent School District teachers to put special groups of books on reserve for students' research projects. • Completed process to receive 50% discount from GTE for all library telecommunications costs, bringing total discount from GTE to 75%. 116 • Named one of six libraries in the state to participate in national Community Advocacy Project. • Received $11,219 grant from Lower Colorado River Authority for additional library shelving. WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Improve placement and arrangement of circulation area to provide more efficient service to patrons. • Increase amount of shelving space to make materials more accessible to patrons. • Investigate most effective way to increase library space. • Launch campaign to educate public about library's services and needs. • Assist in location, design and construction of a new or expanded public library, as identified in the citywide 10 -year plan, to ensure that the facility contributes to the health of the central business district, promotes efficient and safe City operations, improves access by citizens and exemplifies urban design standards. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 -1 O O O L) L) ID L) Li LJ CITIZEN SURVEY 5) Percentage of citizens satisfied or better with library resources and programs. N/A 95% 95% 93% 93% * 96/97 and 97/98 statistics reflect large increases due to initiation of GISD student card (Kid's cards) program. By 98/99, most students were registered. ** During 1998, the summer reading program activities were held at the Community Center, which offered more space than the library meeting room. However, attendance fell off. In an effort to regain our previous high attendance rates, during the summer of 1999 the activities are being held at the library. 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 99/00 ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 00 1) Circulation 206,505 220,430 240,000 240,000 260,000 2) Registrations, new patron 2,494 3,006 3,000 2,100* 2,500 3) Books added per year 6,294 11,517 7,145 12,000 13,000 4) Children's program attendance 13,913 8,672** 19,000 14,000 16,000 CITIZEN SURVEY 5) Percentage of citizens satisfied or better with library resources and programs. N/A 95% 95% 93% 93% * 96/97 and 97/98 statistics reflect large increases due to initiation of GISD student card (Kid's cards) program. By 98/99, most students were registered. ** During 1998, the summer reading program activities were held at the Community Center, which offered more space than the library meeting room. However, attendance fell off. In an effort to regain our previous high attendance rates, during the summer of 1999 the activities are being held at the library. 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 99/00 00/01 97/98 98/99 Projected Adopted Projected Base Actual Budget Actual (% Change *) (% Change") 9/6 10/6.25 10/6.25 # Employees 10/6.25 10/6.25 398,988 459,530 455,907 Personnel 469,175 (2.9%) 469,175 (o.o%) 199,362 208,773 208,273 Operations 212,274 (1.9%) 212,274 (o.o%) 73,295 79,250 79,250 Capital 99,062 (25.o%) 99,062 (o.o%) 671,645 747,553 743,430 780,511 (5.o%) 780,511 (o.o°io) Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted SIGNIFICANT CHANGES: The Public Library receives materials and services funded through the Central Texas Library System, one of ten cooperative library systems in Texas that distributes state funds to public libraries. The amount of materials received is based in part on the population of the City of Georgetown and on the amount of local funds spent on the Public Library. The book budget will increase by 25% for the final year of a four-year plan to get the annual materials purchases up to the national median. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 117 LIBRARY -- RESTRICTED DONATIONS This fund receives and holds grants and donations received from library patrons, the Georgetown Library Foundation, and from other sources. Funds are used to purchase materials specified by the donor or recommended by the Library Advisory Board, a group of citizens appointed by Council to advise them on Library services. This year the library expects to use funds from these sources to purchase additional shelving. 98199 99/00 00/01 97/98 98199 Projected Adopted Projected Actual Budget Actual Budget Budget Beginning Fund Balance 15,080 12,247 16,850 17,206 4,306 REVENUES: Donations 7,316 10,000 39,000 26,000 10,000 Interest & Other 820 800 1,100 1,100 1,100 Grants 45,844 0 256 0 0 Total Revenues 53,980 10,800 40,356 27,100 11,100 EXPENSES: Parks, Library & Recreation 52,210 15,600 40,000 40,000 10,000 Total Expenses 52,210 15,600 40,000 40,000 10,000 Ending Fund Balance 16,850 7,447 17,206 4,306 5,406 COMMUNITY SERVICES 118 ANNUAL OPERATING PLAN ELEMENT 1999/00 ^1 O O O O O O O O O� O OJ O O O O O O CO O O O O O O O O O O O O O O C czjs COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 This page intentionally left blank. 119 WHAT WE DO: Sanitation funds, expended in this department, are paid to the solid waste contractor for services to residential and commercial customers. The Contractor provides all curbside garbage and recycling pickup for City customers. Charges for the Joint Services Fund allocations and the two percent franchise fee are also included. Additionally, this department funds the City's pro -rata share of the Household Hazardous __j Waste Clean-up Day for Williamson County. WHAT WE ACCOMPLISHED IN 1998/99. • Implemented a solid waste and recycling service J contract with a new provider. The contract ^I includes service quality and customer satisfaction measures, and a plan for contractor payments based upon successful performance as compared against these measures. • Reconciled billing accounts with services provided to be sure customers receive the level of • services for which they are charged. Educated the community on new solid waste and recycling service contract changes. WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Develop and implement a "Clean City" campaign to encourage prompt removal of bulky waste and brush. • Develop and implement a recycling and composting public education campaign. • Implement performance based pay incentives to ensure quality services by solid waste and recycling contractor. COMMUNITY SERVICES 120 ANNUAL OPERATING PLAN ELEMENT 1999/00 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 99/00 1) Average # Homes Served 8,476 9,056 9,500 9,652 9,700 2) Total pounds of solid waste (% Change **) 34,050 35,609 collected ** N/A N/A N/A 24,500,000 24,300,000 3) Recycling participation rate ** N/A N/A N/A 42% 45% 4) Household Hazardous Waste Day 92,691 97,226 Joint Svs Allocations 106,117 (9.1%) 106,117 Customers * N/A 676 650 490 600 CITIZEN SURVEY (-50.0%) 1,275,704 1,452,263 1,451,970 Longhorn Disposal 5) Percentage of citizens satisfied or 1,654,170 (53%) 0 15,000 5,000 better with garbage 5,000 (0.0%) 5,000 (0.0%) 2,066 1,000 collection & recycling* N/A 87% 90% 89.3% 90% 6) Percentage of citizens satisfied 1,652,778 1,803,060 (9.i%) 1,878,715 (4.2%) or better with cost of garbage* N/A 83% 83% 85% 85% * New indicator for FY 97/98 ** New indicators for FY 98/99 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: SIGNIFICANT CHANGES: Solid waste rates will continually be impacted by the implementation of United States Environmental Protection Agency Subtitle D Regulations and Rules promulgated by the Texas Natural Resource Conservation Commission. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 121 98/99 99/00 00/01 97/98 98/99 Projected Adopted Projected Base Actual Budget Actual (% Change *) (% Change **) 34,050 35,609 38,500 Franchise Fees 41,115 (6.8%) 43,275 (53%) 81,998 46,215 49,082 General Fund Alloc. 58,153 (18.5%) 58,153 (0.0%) 74,580 92,691 97,226 Joint Svs Allocations 106,117 (9.1%) 106,117 (0.0%) 10,141 10,000 10,000 Special Svc & Legal 20,000 (100.0%) 10,000 (-50.0%) 1,275,704 1,452,263 1,451,970 Longhorn Disposal 1,570,675 (8.2%) 1,654,170 (53%) 0 15,000 5,000 Contingency 5,000 (0.0%) 5,000 (0.0%) 2,066 1,000 1,000 Programs & Projects 2,000 (100.0%) 2,000 (0.0%) 1,478,539 1,652,778 1,652,778 1,803,060 (9.i%) 1,878,715 (4.2%) * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted SIGNIFICANT CHANGES: Solid waste rates will continually be impacted by the implementation of United States Environmental Protection Agency Subtitle D Regulations and Rules promulgated by the Texas Natural Resource Conservation Commission. COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 121 WHAT WE DO: • Plan and conduct special neighborhood clean-up projects. The Collection Station operates the public drop-off, solid waste services, and automotive recycling • Work on a "Clean City" campaign to encourage services. This operation requires the station to be prompt removal of bulky waste and brush. staffed, materials to be evaluated, and fees to be charged for materials exceeding prescribed amounts. In addition, staff mows and maintains the closed landfill area. The Collection Station also operates the tree and brush mulching program and the recycling operation for waste oil, oil filters, batteries, and antifreeze. The Collection Station chips brush brought in and the wood chips are given to citizens at no charge. The City participates with local funds and staff support in a Household Hazardous Waste clean-up program in conjunction with other cities, Williamson County, Brazos River Authority, and the Texas Natural Resource Conservation Commission (TNRCC.) WHAT WE ACCOMPLISHED IN 1998/99: • Planned and conducted the "New Year's 0 Community Clean-up" for the San Jose Neighborhood. 1 • Provided staff support to the Household Hazardous Waste Clean -Up program. U• Provided staff support to solid waste, recycling and bulky waste program, and assisted the new contractor with the services transition. • Assessed the fee rate structure and implemented 0 changes. WHAT WE PLAN TO ACCOMPLISH IN 1999/00: • Support the Household Hazardous Waste Clean - Up Program. • Support the solid waste, recycling and bulky waste program. COMMUNITY SERVICES 122 ANNUAL OPERATING PLAN ELEMENT 1999/00 0 U D U O U U O O CU U U U U U U (1 U U U U U C) U U U U U U /U l- J 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 97/98 98/99 Projected Actual Budget Actual 1.5/.5 1.5/.5 1.5/.5 # Employees 53,386 54,617 54,617 Personnel 97,281 86,353 81,996 Operations 150,667 140,970 136,613 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 99/00 ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 96/97 FY 97/98 FY 98/99 FY 98/99 FY 00 72,407 (-11.7°io) 72,407 (o.o%) 131,012 (4.1%) 1) Gallons of Oil Recycled 5,454 3,636 3,636 3,400 3,500 2) Number of Customer Visits * N/A N/A 5,500 5,800 6,000 3) Gallons of Antifreeze Recycled 1,332 888 888 200 300 4) Cubic Yards of Waste Collected 5,000 5,200 5,200 3,900** 4,000 * New indicator for FY 98/99 "Reflects contract change in solid waste and bulky waste procedures. Curbside service allows additional amounts and bulky waste is picked up weekly. 1999/00 ADOPTED BUDGET AND 2000/01 PROJECTED BUDGET: 98/99 97/98 98/99 Projected Actual Budget Actual 1.5/.5 1.5/.5 1.5/.5 # Employees 53,386 54,617 54,617 Personnel 97,281 86,353 81,996 Operations 150,667 140,970 136,613 Employees: full time / part time FTE's * Percent change of 99/00 Adopted from 98/99 Projected Actual ** Percent change of 00/01 Projected Base from 99/00 Adopted COMMUNITY SERVICES ANNUAL OPERATING PLAN ELEMENT 1999/00 99/00 00/01 Adopted Projected Base (% Change *) (% Change **) 1.5/.5 1.5/.5 58,605 (7.30%) 58,605 (o.o°io) 72,407 (-11.7°io) 72,407 (o.o%) 131,012 (4.1%) 131,012 (o.o%) 123 This page intentionally left blank. COMMUNITY SERVICES 124 ANNUAL OPERATING PLAN ELEMENT 1999/00