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Home My WebLink About10 - Information ResourcesInformaho(On Resources Network Administration maintains the City's computer network. Information Resources Information Resources Operations Page 164 Capital Replacement Page 166 D J J J D D —J INFORMATION RESOURCES The Division of Information Resources provides information and technology management services in support of all City divisions. The division includes: 1) Information Resources Administration; and 2) Information Resources functional services to include Information Services, Network Administration, Applications Development, City Web- site Management and Mail Distribution. The division also manages the Information Services Internal Services Fund, and the Mapping Fund. DIVISION FINANCIAL SUMMARY: 97/98 96/97 97/98 Projected 98/99 99/00 Actual Budget Actual Adopted Projected Base Information Resources Operations 473,113 480,850 477,570 461,452 461,452 IR Capital Replacement 471,546 629,684 570,535 479,498 309,164 Mapping Fund 43,834 10,000 10,000 2,500 2,500 TOTAL 988,493 1,120,534 1058105 943,450 773,116 Employees - Full Time Equivalents 1 Network 2 Tech Su 6.5 Total Employees 1 Arlmin Acct INFORMATION RESOURCES ANNUAL OPERATING PLAN ELEMENT 1998/99 0.75 Director 0.50 Mail Couriers rds Mgr 161 ENDS & MEANS Facilities and Services Policy End 4.0. The City provides for the safety of its citizens and the responsive delivery of coordinated services by the City and other public agencies. Focus End 4.6 The City provides appropriate, well managed information technology products and services that support city operations and citizen access to information. Means (94-00) Complete records retention schedules for all City divisions. (Information Resources Operations) Means (96-02) Implement Information Technology plan in conjunction with all divisions. (Information Resources Operations) Means (96-02) Complete Geographic Information System (GIS) strategic plan and begin work on GIS base map related to redesign of the land development process. (Information Resources Operations) Means (98-99) Hire an Information Resources division director to lead the Information Resources division in the direction of an all encompassing, integrated, enterprise technology program. (Information Resources Operations) Means (98-99) Provide Internet access through the City's network for business use for employees. (Information Resources Operations) Means (98-00) Provide City computer end-users with standardized word-processing, spreadsheet, presentation and database applications which are compatible with current hardware and operating system standards, as well as industry standards. (Information Resources Operations) Focus End 4.8 Georgetown is effective at resolving issues related to crime, disorder and fear of crime. Means (96-99) Purchase and install a new Public Safety software system to improve Police and Fire services to the community. (Information Resources Operations) Governmental Affairs Policy End 6.0 A high level of cooperation and involvement exists among Georgetown's citizens and governmental organizations. Means (97-99) Develop a City web site and allocate staff time to maintain the site. (Information Resources Operations) Focus End 6.2 The City develops and coordinates service delivery policies with Williamson County, the Georgetown Independent School District and other organizations that provide services to Georgetown. INFORMATION RESOURCES 162 ANNUAL OPERATING PLAN ELEMENT 1998/99 1 ^�l Means (97-99) Work with Georgetown Independent School District (GISD), Williamson County Cablevision, and GTE to develop telecommunications infrastructure throughout the City. (Information Resources Operations) Growth and Physical Development Policy End 7.0 Georgetown's land uses support economic, cultural and social activities for all residents, businesses and organizations; and the City's development process encourages new and infill development. Means (98-03) Automate the improved development process for easy staff and citizen access. (Information Resources Operations) Utilities & Energy Policy End 14.0 Georgetown's utility systems provide safe and reliable service which meets the needs of all citizens and promotes the economic health of the community. Means (96-99) Support Community Owned Utilities in the installation and operation of the Customer Choice & Control (CCC) System. (Information Resources Operations) Means (98-00) Assist Finance & Administration in the design and installation of a customer information system to replace existing utility billing software. (Information Resources Operations) For an explanation of the Ends & Means, seepages one and two in the City Summary section. INFORMATION RESOURCES ANNUAL OPERATING PLAN ELEMENT 1998/99 163 WHAT WE DO: This division is responsible for the planning, purchase, operation, support, and maintenance of information technology products and services. This includes application system development, acquisition, and implementation; installation and support of desktop computers and peripherals; administration of servers and communications infrastructure; and professional in, of electronic and paper information. This division also provides mail service for all City facilities. WHAT WE ACCOMPLISHED IN 1997/98: • Reduced the number of back -logged calls in Call Tracking from over 180 to an average of 60. • Developed and implemented the First Contact Training Program which provides end users with front line assistance. • Developed a centralized procedure for providing Internet access throughout the City. • Installed or replaced 70 computers. • Developed and implemented Lotus Notes asset management system. • Established public access to the Internet at the library. • Increased the efficiency of mail processing by purchasing a state-of-the-art postage machine. • Assisted in developing the City web site. • Improved the stability of the network cabling system throughout the City. • Finalized contract with vendor, purchased major hardware components, and upgraded all desktop hardware for implementation public safety software. 164 • Continued establishment of network connectivity to all City facilities with the exception of two remaining facilities. WHAT WE PLAN TO ACCOMPLISH IN 1998/99: • Hire a full-time Information Resources director. • Design and implement a disaster recovery plan including electronic and paper records, software, hardware, and network communications. • Implement cost-saving program to provide Internet access to City employees. • Begin implementation of five-year Geographic Information System project which will serve as the cornerstone for city-wide, integrated data and systems. • Work with the Community Owned Utilities and Finance & Administration Divisions to design and install a new Customer Information System that allows for time -of -use rates and customer information management. • Complete implementation of a public safety software system. • Continue completion of network connections to all City facilities and upgrade network management and server hardware. • Develop and implement Year 2000 compliance program. • Establish and implement program for improved quality and reliability of network infrastructure. • Implement conversion and provide end-user training for all standard word processing, spreadsheet, presentation, and database software throughout the city. INFORMATION RESOURCES ANNUAL OPERATING PLAN ELEMENT 1998/99 ACTIVITY INDICATORS 1) Help desk calls 2) Customer Service rating (Scale of 1 to 4) - 3) Number of networked city sites 4) Number of computer users ACTUAL BUDGETED PROJECTED PROPOSED FY 96/97 FY 97/98 FY 97/98 FY 98/99 867 1,045 1,800 1,900 N/A 3.5 3.5 ay. 3.5 7 7 15 18 160 160 234 260 1998/99 ADOPTED BUDGET AND 1999/00 PROJECTED BUDGET: 98/99 97/98 Adopted 96/97 97/98 Projected (% Change **) Actual Budget Actual 5.75/0.5 6/0.5 5.5/1.5 4/1.5 4/0.5 # Employees 309,216 209,667 206,387 Personnel 158,403 271,183 271,183 Operations 5,494 0 0 Capital 473,113 480,850 477,570 Employees: full time / part time FTE's * Percent change of 98/99 Adopted from 97/98 Projected Actual ** Percent change of 99/00 Projected Base from 98/99 Adopted 98/99 99/00 Adopted Projected Base (% Change *) (% Change **) 5.75/0.5 6/0.5 302,686 (46.7%) 302,686 (o.o%) 158,766 (-41.5%) 158,766 (o.0%) 0 (N/A) 0 (N/A) 461,452 (-3.4%) 461,452 (o.o%) SIGNIFICAIN'T CHANGES: The proposed budget provides several proactive initiatives to include the hiring a division director and the conversion, standardization, and training of end-users for major desktop applications. INFORMATION RESOURCES ANNUAL OPERATING PLAN ELEMENT 1998/99 165 INFORMATION SERVICES CAPITAL REPLACEMENT The purchase and support of computers and peripherals, end-user training, major business applications, and the network system are included in this department. Costs are assessed on a per capita or per component basis, and charged back to the user division over the life of the equipment. Equipment is then purchased on a coordinated, centralized, pre -planned basis, which minimizes cost of purchase, maintenance, and training. During 1998/99, the fund will upgrade or replace 33 computers and 14 peripherals. Divisions are also charged for the maintenance of production applications and their proportionate use of network resources. CAPITAL REPLACEMENT SUMMARY: 97/98 96/97 97/98 Projected Actual Budget Actual 198,033 393,149 334,000 123,829 88,635 88,635 149,684 147,900 147,900 471,546 629,684 570,535 98/99 Adopted (% Change *) 99/00 Projected Base (% Change **) Applications 164,938 (-50.6%) 81,438 (-50.6^/0) Network 78,574 (-11.4%) 70,224 (40.6%) Desk Top 235,986 (59.6%) 157,502 (-33.3%) 479,498 (46.0%) 309,164 (-35.5%) * Percent change of 98/99 Adopted from 97/98 Projected Actual ** Percent change of 99/00 Projected Base from 98/99 Adopted INFORMATION RESOURCES 166 ANNUAL OPERATING PLAN ELEMENT 1998/99 Information Resources Internal service Fund. Capital Outlays and Projects: 98199 99100 00101 01102 02103 Services: 15,900 Human Resources Software 83,500 Internet Access 10,713 2,363 Desktop Software 29,072 29,072 29,072 29,072 29,072 Training 26,730 26,730 26,730 26,730 26,730 Application Maintenance 81,438 81,438 81,438 81,438 81,438 Desktop Maintenance 10,000 10,000 10,000 10,000 10,000 Network Maintenance 67,861 67,861 67,861 67,861 67,861 Total Services 215,101 215,101 215,101 215,101 215,101 Capital Outlays and Projects: Desktop Hardware Purchases and Replacements 94,200 91,700 Computers for New Staff 15,900 Human Resources Software 83,500 Internet Access 10,713 2,363 Microsoft Office Desktop Conversion 45,084 Year 2000 Contingency Account 15,000 Total Capital Replacement 264,397 94,063 64,800 137,800 236,245 2,363 2,363 2,363 67,163 140,163 238,608 Total IR Internal Service Fund 479,498 309,164 282,264 355,264 453,709 Number of Computers Replaced* 36 33 17 52 78 'Includes 5 computers purchased for new staff positions in 98/99; following years include replacements only INFORMATION RESOURCES ANNUAL OPERATING PLAN ELEMENT 1998/99 167 MAPPING This account receives and holds monies paid to the City as part of the development review and approval process. These funds are intended to help maintain and upgrade the City's overall map program. In 1998/99 the fund will continue operation of a rudimentary mapping system while the City begins to implement a five-year geographic information systems project. Total Revenues 7,086 6,600 97/98 98/99 99/00 EXPENSES: 96/97 97/98 Projected Adopted Projected Information Resources Actual Budget Actual Budget Budget Total Expenses Beginning Fund Balance 51,464 5,126 14,716 7,816 8,466 REVENUES: 1,726 7,816 8,466 9,116 Operating 5,942 6,000 2,500 2,500 2,500 Interest & Other 1,144 600 600 650 650 Total Revenues 7,086 6,600 3,100 3,150 3,150 EXPENSES: Information Resources 43,834 10,000 10,000 2,500 2,500 Total Expenses 43,834 10,000 10,000 2,500 2,500 Ending Fund Balance 14,716 1,726 7,816 8,466 9,116 INFORMATION RESOURCES 168 ANNUAL OPERATING PLAN ELEMENT 1998/99