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Fire Services
Administration
Page 154
Operations
Page 156
Prevention & Community Analysis
Page 158
FIRE SERVICES
The Fire Services Division is comprised of three departments: Administration, Operations, and Prevention and
Community Analysis. The departments have an interdependent working relationship to accomplish specific
objectives. The broad goal of the division is to protect life and property, and provide for efficient customer service.
This is accomplished by the ability of a team organization to deliver a variety of services to the public. Internal
programs and procedures are designed to support activities and standards necessary to insure quality service, legal
compliance, and fiscal accountability.
DIVISION FINANCIAL SUMMARY:
Employees - Full Time Equivalents
33 Fire Operati,
-v. & Com. Analysis
4 Fire Administration
1 Total Employees
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99 151
97/98
96/97
97/98
Projected
98/99
99/00
Actual
Budget
Actual
Adopted
Projected Base
Fire Administration
192,234
304,507
302,257
307,030
323,030
Fire Prev. & Com. Analysis
161,772
220,786
211,694
217,843
217,843
Fire Operations
1,385,634
1,403,883
1,350,449
1,739,515
1,930,000
TOTAL
1,739,640
1,929,176
1,864,400
2,264,388
2,470,873
Employees - Full Time Equivalents
33 Fire Operati,
-v. & Com. Analysis
4 Fire Administration
1 Total Employees
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99 151
ENDS & MEANS
Facilities & Services
Policy End 4.0 The City provides for the safety of its citizens and supports the responsive delivery of coordinated
services by the City and other public agencies.
Focus End 4.2 The City has a high level of employee satisfaction and retention.
Means (97-01) Develop and strengthen the organizational structure to exemplify the diversity of the
community. (Fire Services)
Focus End 4.6 The City provides appropriate, well managed information technology and services that
support city operations and citizen access to information.
Means (96-99) Work jointly with Police Services to implement the Public Safety Software. (Fire
Services)
Means (98-99) Install and implement an automated hazardous material chemical and premise history
integrated database that will provide hands on current vital response, planning, and hazardous
analysis information for public safety employees. (Fire Services)
Focus End 4.9 Georgetown's fire protection is adequate and equitable throughout the City.
Means (96-99) Establish new and enforce existing fire lanes throughout the City and educate the public
on the proper use. (Fire Prevention and Community Analysis)
Means (96-99) Design and implement a standard procedure manual for the division. (Fire
Administration)
Means (96-01) Develop and implement an inspection program to evaluate station facilities, apparatus,
equipment, personnel, and records. (Fire Services)
Means (96-01) Conduct a comprehensive community analysis for the transition of the insurance rating
system from the Key Rate to the ISO (Insurance Service Office) rating standards. (Fire Prevention
and Community Analysis)
Means (96-01) Develop and maintain specific fire districts within the City to guide building code and
zoning decisions. (Fire Prevention and Community Analysis, Development Services)
Means (96-01) Develop a long-range plan based on community needs, National Fire Protection
Association standards, and the insurance rating schedule. (Fire Prevention and Community
Analysis)
Means (97-99) Complete construction, staffing and start up of Fire Station No. 3 at Sun City Georgetown.
(Fire Services)
Means (97-00) Conduct a needs assessment, design and construction for Fire Station No.4 on Shell Spur.
(Fire Services)
FIRE SERVICES
152 ANNUAL OPERATING PLAN ELEMENT 1998/99
Focus End 4.10 Georgetown is prepared to respond to large scale natural and technological emergencies.
Means (96-01) Develop a comprehensive Emergency Management program designed to reduce the
vulnerability of citizens of Georgetown to dangers from disasters. (Fire Operations)
Means (97-99) Develop and implement an effective early warning system for the City in conjunction with
Community Owned Utilities. (Fire Operations)
Focus End 4.11 Public Safety services are provided to adjacent areas outside of the City limits through
contractual agreements with other government organizations, ensuring equitable and efficient
coordination of services.
Means (96-99) Develop and maintain an equitable hazardous materials team with all departments in
Williamson County. (Fire Operations)
Means (97-01) Develop an incident command system and maintain an equitable mutual aid agreements
among the other fire departments in Williamson County for commercial development. (Fire
Services)
Focus End 4.12 Public safety services have a high level of citizen and volunteer involvement.
Means (97-01) Provide opportunities for members of the community to assist in public fire and life safety
education. (Fire Operations)
Means (97-01) Develop community-based fire protection programs that offer citizens and public safety
personnel opportunities to solve community problems, identify service needs, and consistently
strive to develop and maintain positive relationships. (Fire Services)
Housing
Policy End 10.0. The City cooperates with builders, developers and property owners to provide safe and
adequate housing opportunities for all citizens.
Means (98-02) Work with Legal Services, the Building Standards Commission and Community Owned
Utilities for the enforcement of nuisance codes and ordinances, through Inspection Services, for
the removal of sub -standard structures. (Fire Services)
Transportation
Policy End 12.0 Georgetown's transportation system provides for the safe and efficient movement of traffic,
promotes the economic interests of the community, and adequately serves the needs of individuals.
` Focus End 12.1 The City maintains a Transportation Functional Plan that includes all modes of
transportation.
Means (97-02) Identify, jointly with Police Services and Community Owned Utilities, traffic flows and
emergency vehicle access to reduce accidents and improve traffic movement. (Fire Prevention,
` Community Analysis)
For an explanation of the Ends & Means, see pages one and two in the City Summary section.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99 153
WHAT WE DO:
The Administration Department ensures that quality
service is provided to the community by directing and
supporting all departments in the Fire Services
Division. Direction is provided through an emphasis
on open communication and participation from all
levels in the decision making process, which ensures
proper planning, coordination and oversight of
division activities. Support provided to all
departments, includes: customer relations, reception,
administrative tasks, maintenance of records and
automated data, budgeting, and tracking of statistical
information which identifies service needs and trends.
WHAT WE ACCOMPLISHED IN 1997/98:
• Designed a standard operating procedure format
and an administrative procedure manual.
• Evaluated and purchased, jointly with Police, the
Public Safety Software.
• Implemented the administrative code enforcement
process for abandoned vehicles.
• Implemented the Public Safety Software through
joint efforts with Police Services.
• Implemented and trained employees on the
development of divisional written procedures.
• Established a "projects" tracking system to assist
division personnel in efficiently completing
priorities.
• Managed long-range plans based on community
needs, national standards and the insurance rating
schedule.
• Developed performance measures for the Fire
Services Division.
• Developed computerized logs for the listing and
status tracking of Code Enforcement complaints
and the processing of City Special Events.
154
WHAT WE PLAN TO ACCOMPLISH IN 1998/99:
• Implement and train employees on a division file
and records system with the assistance of Records
Management.
• Implement and train employees on the Public
Safety Software.
• Develop automated communication applications
and data systems for all fire facilities to
communicate online across the City.
• Install and implement the Cameo automated
hazardous material database.
• Conduct a work flow review of all manual and
automated administrative processes within the
division and with related City divisions.
• Develop and implement an automated payroll
system to interface with the Public Safety
Software and the Incode payroll program.
• Develop a forms explanation manual for use of
division members.
• Conduct developmental training with operations
personnel on administrative roles and
responsibilities.
• Develop and administer a street and address
process.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99
ACTIVITY INDICATORS
1) Administrative support requests
completed
2) Public Presentations
3) Divisional service data records
and reports
4) State incident reports processed
CITIZEN SURVEY
5) Percentage of citizens satisfied or
better with:
a) Fire Services
b) Responses to emergencies
ACTUAL
BUDGETED
PROJECTED
PROPOSED
FY 96/97
FY 97/98
FY 97/98
FY 98/99
316
525
600
650
20
25
30
30
1,400
2,000
2,200
2,300
2,422
2,800
3,200
2,600
N/A N/A 98% 100%
N/A N/A 98% 100%
1998/99 ADOPTED BUDGET AND 1999/00 PROJECTED BUDGET:
97/98
96/97 97/98 Projected
Actual Budget Actual
3/0 3.75/0 3.75/0 # Employees.
110,543 163,747 163,056 Personnel
81,691 137,019 135,460 Operations
0 3,741 3,741 Capital
192,234 304,507 302,257
Employees: full time / part time FTE's
* Percent change of 98/99 Adopted from 97/98 Projected Actual
** Percent change of 99/00 Projected Base from 98/99 Adopted
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99
98/99
99/00
Adopted
Projected Base
(% Change*)
(% Change**)
4/0
4/0
168,922 (3.6%)
168,922 (0.0%)
138,108 (2.o%)
154,108 (11.6°/6)
0 (-100.0%)
0 (N/A)
307,030 (1.6%)
323,030 (5.2°ia)
155
WHAT WE DO:
The Operations Department provides emergency
services to the community. The department is
currently staffed with career, auxiliary, and volunteer
firefighters. The service delivery role has expanded
with a variety of emergency services, such as: fire
suppression, medical first response, specialized
rescues, and proactive fire prevention programs, such
as: neighborhood fire warden, building inspection,
home safety surveys, and community education.
Hazardous materials responses are provided in
conjunction with the Williamson County Hazmat
Response Team.
The Operations Department also provides for training,
professional development, safety, emergency
management, and communications. Firefighters are
informed of the latest health and safety issues and
receive a minimum of 64 hours of annual training
mandated by the Texas Department of Health, Texas
Commission on Fire Protection, and the
Environmental Protection Agency.
WHAT WE ACCOMPLISHED IN 1997/98:
• Wrote operational procedures for initial fire attack
and rescue for structure fires.
• Developed the organization's rank structure,
provide extensive incident management training for
all officers, and establish of a command post for
each field incident.
• Developed preplanning format for major
commercial businesses.
• Began a phase-in inspection program to evaluate
facilities, grounds, personnel records, and
apparatus.
• Implemented an aggressive preventive maintenance
program in conjunction with the Vehicle Service
Center.
• Began staffing and opening of Fire Station No. 3
(scheduled for December 31, 998).
• Conducted an Emergency Medical Technician class
for auxiliary and volunteer firefighters.
156
• Conducted a functional emergency management
exercise.
• Promoted a severe weather program for the
community.
WHAT WE PLAN TO ACCOMPLISH IN 1998/99:
• Conduct simulation exercises to enhance incident
management skills.
• Develop and implement a business inspection
program for operations fire companies.
• Initiate a program for home safety surveys designed
to reduce residential structure fires.
• Conduct joint training exercises with Police
Services and Community Owned Utilities.
• Implement a blood pressure screening program at
each fire station.
• Complete staffing and open Fire Station No. 3
including recruiting career firefighters and auxiliary
firefighters.
• Promote firefighter training to enhance diversity
within the division.
• Conduct a full scale exercise to test emergency
preparedness plan.
• Utilize Annex P of the Emergency Management
Plan to emphasize hazard mitigation.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99
1998/99 ADOPTED BUDGET AND 1999/00 PROJECTED BUDGET:
97/98
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS
FY 96/97
FY 97/98
FY 97/98
FY 98/99
1) Alarm responses
2,603
2,893
3,100
2,600
2) Fire Hydrant Inspections
976
500
1,000
1,100
3) Professional Development and
52,800 (4.2%)
1,385,634 1,403,883 1,350,449
1,739,515 (28.8%)
1,930,000 (11.o%)
Continuing Education Provided
320
370
390
600
4) Business Inspections
11
24
36
50
1998/99 ADOPTED BUDGET AND 1999/00 PROJECTED BUDGET:
97/98
98/99
99/00
96/97 97/98 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change*)
(% Change**)
19,900
22/0 23.5/0 22/0 # Employees
33/0
38.75/0
1,020,686 1,071,641 1,055,541 Personnel
1,366,232 (29.4%)
1,563,435 (14.4%)
334,163 312,902 284,508 Operations
318,165 (11.8%)
313,765 (-1.4%)
30,785 19,340 10,400 Capital
55,118 (430.0%)
52,800 (4.2%)
1,385,634 1,403,883 1,350,449
1,739,515 (28.8%)
1,930,000 (11.o%)
Employees: full time / part time FTE's
* Percent change of 98/99 Adopted from 97/98 Projected Actual
** Percent change of 99/00 Projected Base from 98/99 Adopted
SIGNIFICANT CHANGES:
Fire Station No. 3 at Sun City Georgetown will be staffed and opened by December 31, 1998. Williamson County
EMS began operations from the facility in April 1998.
A fire pumper truck was ordered in the 1996/97 at a cost of
$250,000 and will be received in November 1998. Start up & operating costs will be:
1998/99
1999/00
Salaries $368,700
$379,700
Operations 19,900
19,900
Capital & Equipment 26,000
-0-
$414,600
$399,600
Fire Station No.4 in the area of Shell Spur and Logan Ranch
Road will be constructed during the 1998/99 fiscal year
and staffed in the 1999/00 fiscal year. Start up & operating costs will be:
1998/99
1999/00
Salaries $ -0-
$177,200
Operations -0-
17,500
Facility Construction 678.000
52.800
$678,000 $247,500
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99 157
WHAT WE DO:
The Prevention and Community Analysis Department
seeks to prevent the incidence of hostile fires and other
emergencies that pose a threat to the lives and property
of Georgetown residents. The department is
responsible for the abatement of fire hazards and
nuisances through inspections and code enforcement,
fh public fire education programs, and investigates fire
cause and criminal arson.
L�
The department provides critical analytical data
concerning Fire Services logistics involving public
safety facility locations, fire station design and
construction, traffic flows, emergency vehicle access,
response times, and infrastructure needs and
requirements.
WHAT WE ACCOMPLISHED IN 1997/98:
_ • Created a statistical data program for projections of
commercial growth, including square footage of
commercial and industrial properties.
• Conducted a needs assessment for Fire Station No.4
in the northwest quadrant.
0
U• Maintained and updated the 5 year work plan for
department.
• Developed a quarterly inspection program for
�..� schools, hospitals, day cares, and nursing homes.
OWHAT WE PLAN TO ACCOMPLISH IN 1998/99:
• Purchase land for a future Public Safety Facility.
• Research and develop a residential sprinkler
ordinance in partnership with the home builders
_ association.
• Analyze fire defenses based upon insurance services
organization criteria.
• In conjunction with the Operations Department,
develop procedures to shorten the time between a
citizen complaint and fire warden action toward
resolution.
158
• Prepare and deliver training programs in
preparation for company in-service inspections.
• Introduce legislation to address open storage
abatement.
• Work with Inspection Services and Legal Services
to improve the code enforcement process.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99
1998/99 ADOPTED BUDGET AND 1999/00 PROJECTED BUDGET:
97/98
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS
FY 96/97
FY 97/98
FY 97/98
FY 98/99
1) Fire inspections completed
1,500
1,600
1,650
1,300
2) Fire education presentations
35
50
60
75
3) Investigations initiated
52
60
80
80
4) Abandoned vehicle abatements
* Percent change of 98/99 Adopted from 97/98 Projected Actual
** Percent change of 99/00 Projected Base from 98/99 Adopted
processed
60
60
100
100
1998/99 ADOPTED BUDGET AND 1999/00 PROJECTED BUDGET:
97/98
98/99
99/00
96/97 97/98 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change*)
(% Change**)
3/.75 3/1 3/1 # Employees
3/1
3/1
118,256 175,246 173,214 Personnel
173,319 (0.10/6)
173,319 (o.o%)
43,516 45,540 38,480 Operations
44,524 (15.7%)
44,524 (o.o%)
161,772 220,786 211,694
217,843 (2.90/6)
217,843 (o.o%)
Employees: full time / part time FTE's
* Percent change of 98/99 Adopted from 97/98 Projected Actual
** Percent change of 99/00 Projected Base from 98/99 Adopted
SIGNIFICANT CHANGES:
The Fire Prevention and Community Analysis Section will be working on legislative updates to aid in the operation
of the Fire Warden Program, the Special Events Process, and the Organizational Structure of the division. The
Prevention Section will be heavily involved in upgrading the Public Fire Education, particularly in the public schools
and Sun City Georgetown. We will conduct a comprehensive analysis of Georgetown Fire defenses based upon
insurance services organization criteria toward improving Georgetown's protection class from a class 4 to class 3.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 1998/99
159
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FIRE SERVICES
160 ANNUAL OPERATING PLAN ELEMENT 1998/99