HomeMy WebLinkAbout11 - Information ResourcesInformation
resources
Informad an Resources
INFORMATION RESOURCES
The Division of Information Resources provides information and technology management services in support of all
City divisions. The division includes: 1) Information Resources Administration; and 2) Information Resources
functional services that include Network Administration, Technology Training, Web Site Management, Computer
and Peripheral Replacement and Maintenance, and Systems Administration. The division also manages the
Information Services Internal Services Fund and the Mapping Fund.
DIVISION FINANCIAL SUMMARY:
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000/01
193
99/00
99/00
Projected
00/01
01/02
98/99
Budget
Actual
Adopted
Projected Base
Information Resources Operation 427,647
520,696
520,696
577,827
577,827
IR Capital Replacement 428,757
452,611
452,611
545,132
484,199
Mapping Fund 2,465
10,000
10,000
13,367
3,500
TOTAL 858,869
983,307
983,307
1,136,326
1,065,526
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000/01
193
INFORMATION RESOURCES
Employees - Full Time Equivalents
1 Network j
1 Admin Asst
8 Total Employees
1 Webmaster
Support
lic Safety Syst
Admin
Personnel, Operations, & Capital
Personnel
Total Budget $1,136,326
INFORMATION RESOURCES
194 ANNUAL OPERATING PLAN ELEMENT 2000/01
ENDS & MEANS
Growth and Physical Development
Policy End 3.00 Citizens, business owners and organizations enjoy the benefits of well-planned land usage
in which conflicting needs are balanced.
Means (00-01) Conduct a City-wide analysis of in-kind and cash contributions for social services. (All
Divisions)
Means (00-05) Develop and implement an integrated address database, allowing access and security by all
city divisions, therefore, reducing duplication of city resources. (Information Resources,
Community Owned Utilities, Development Services, Finance & Administration, Fire Services,
Police Services)
Public Information and Education
Policy End 7.00 City owned, sponsored or managed public information and education services enhance the
quality of life of the citizens of Georgetown.
Focus End 7.01 Public education and information services meet the diverse needs and requirements of
citizens.
Focus End 7.02 Public information is accessible to all citizens.
Means (00-01) Provide citizens with web access to the Code Enforcement Issue Tracking software.
(Information Resources)
Means (00-01) Participate in the City's public information and awareness team. (Information Resources,
Community Services, Finance and Administration, Fire Services, Police Services)
Means (00-01) Conduct a City-wide analysis of in-kind and cash contributions for social services. (All
Divisions)
Means (00-05) Maintain the City's web site to provide information to the citizens of Georgetown.
(Information Resources)
Public S afety
Policy End 8.00 Citizens of Georgetown feel safe and are well protected from crime and disorder, natural
disasters and emergencies.
Means (99-05) Assist Community Owned Utilities in the expansion of the "A Safe Place" Program to
provide for the safety of youth by providing educational programs in area schools. (Information
Resources, Community Owned Utilities, Development Services, Parks and Recreation)
Means (00-01) Fully develop the Public Safety Software System capability by improving performance
` optimization on Public Safety System servers. (Information Resources, Fire Services, Police
Services)
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000/01 195
Urban Design
Policy End 11.00 Georgetown's citizens and businesses enjoy an attractive community with a unique sense
of place and a positive, identifiable image, at a cost which is consistent with other City social and
economic priorities.
Focus End 11.08 The City is well maintained and citizens enjoy a high standard of community urban
design.
Means (99-01) Coordinate the implementation and automation of code enforcement complaint tracking
system, including web site access, to provide more aggressive identification and correction of
violations. (All Divisions)
Utilities and Energy
Policy End 12.00 City owned sponsored or managed utilities provide safe, adequate and reliable services to
all customers.
Means (00-02) Support Community Owned Utilities and Finaice and Administration in the implementation
of new utility billing and customer information system software. (Information Resources,
Community Owned Utilities, Finance & Administration)
Facilities and Services
Policy End 13.00 The City provides for the safety of its citizens and supports the responsive delivery of
coordinated services by the City and other public agencies.
Focus End 13.03 The City provides appropriate, well managed information technology and services that
support City operations and citizen access to information.
Means (98-01) Implement an integrated financial, human resources and utility Customer Information
System (CIS). (Information Resources, Finance & Administration, Management Services)
Means (99-04) Connect all City facilities to the wide area network. This will include Fire Station 4 and
Airport. (Information Resources, Community Services, Fire Services)
Means (00-01) Improve the operation and efficiency of the City's computer network by installing new
firewall software. (Information Resources)
Means (00-05) Improve inter- and intra -division workflow by developing new Lotus Notes applications
and expanding the City's intranet. (Information Resources)
Means (00-01) Conduct a City-wide wide competitive fee analysis. (All Divisions)
For an explanation of the Ends & Means, seepages one and two in the City Summary section.
INFORMATION RESOURCES
196 ANNUAL OPERATING PLAN ELEMENT 2000/01
GEORG��o
v1YDED
This page intentionally left blank.
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000/01 197
WHAT WE DO:
This division is responsible for the planning, purchase,
operation, support, and maintenance of information
technology products and services. This includes
application system development, acquisition, and
implementation; installation and support of desktop
computers and peripherals; administration of servers
and communications infrastructure; administration of
the City's web -site and professional management of
electronic and paper information.
WHAT WE ACCOMPLISHED IN 1999/00:
• Streamlined and standardized the installation of
hardware and software by using improved features
of the Novell NetWare operating system.
• Implemented remote management of desktop
computers to improve the speed and accuracy of
resolution to help desk calls.
• Worked with Community Owned Utilities (COU),
Accounting, and Management Services to develop
the system requirements for an integrated
financial, human resources, and utility customer
information system.
• Developed a software testing and evaluation
laboratory to assist in software selection and
upgrade projects.
• Connected the Animal Shelter to the City's wide
area network.
• Completed the conversion from WordPerfect and
Lotus 123 to Microsoft Office Applications,
including Word, Excel, Access and PowerPoint.
• Coordinated a Geographic Information System
(GIS) Task Force to improve the City's street
addressing policy & procedures.
• Developed and enhanced Lotus Notes databases
including Help Desk call tracking, Citywide
Software Training, and the City's intranet to
198
improve the sharing of information and
streamline workflow between all City divisions.
• Completed Year 2000 testing to ensure City
systems were prepared to handle the century
date change.
• Improved the operation and efficiency of the
City's computer network by installing new
backup hardware, monitoring software and
contracting for an independent network audit.
• Worked with Finance and Administration to
implement an automated travel authorization
process using Lotus Notes.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Work with the Utility Office, Community Owned
Utilities (COU), Management Services, and
Accounting to implement an integrated financial,
human resource, and utility customer
information system.
• Connect Fire Station 4 and the Airport Terminal
to the City's wide area network.
• Implement citizen complaint tracking and code
enforcement software.
• Upgrade the City's firewall software and
hardware to provide improved security of all
computer hardware, software and electronic
files.
• Continue development of the City's intranet and
workflow automation applications using Lotus
Notes.
• Continue implementation of automated
workstation management tools using Novell.
• Expand in-house technology training offerings
for the City's standard software applications.
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000/01
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS
FY 97/98
FY 98/99
FY 00
FY 00
FY 00 01
1)
Help desk calls
1,898
2,012
2,500
2,600
2,800
2)
Number of networked City
577,827 (11.o%)
577,827 (0.0%)
Employees: full time / part time FTE's
* Percent change of 00/01 Proposed from 99/00 Projected Actual
sites
7
18
20
21
23
3)
Number of computer users
160
260
270
310
320
4)
Number of hits to the City
Web site (annual total)
N/A
332,221
N/A
1,497,184
3,250,000
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99 99/00 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change *)
(% Change **)
5.75/0.5 7/0 7/0 # Employees
8/0
8/0
263,114 369,582 369,582 Personnel
435,643 (17.9°/6)
435,643 (0.0%)
164,533 151,114 151,114 Operations
142,184 (-5.9%)
142,184 (0.0%)
427,647 520,696 520,696
577,827 (11.o%)
577,827 (0.0%)
Employees: full time / part time FTE's
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
SIGNIFICANT CHANGES:
The proposed budget includes the beginning or continuation of several long-term system implementation projects
including the Geographic Information System and the Financial/Human Resources/Customer Information
System. The number of hits on the City's web site increased by 400% from January 1999 to January 2000.
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000/01 199
INFORMATION SERVICES CAPITAL REPLACEMENT
The purchase and support of computers and peripherals, end-user training, major business applications, and the
network system are included in this department. Costs are assessed on a per capita or per component basis, and
charged back to the user division over the life of the equipment. Equipment is then purchased on a coordinated,
centralized, pre -planned basis, which minimizes cost of purchase, maintenance, and training. During 2000/01,
the fund will upgrade or replace 77 computers, 27 peripherals, 3 servers and add 8 new computers. Divisions
are also charged for the maintenance of production applications and their proportionate use of network resources.
CAPITAL REPLACEMENT SUMMARY:
INFORMATION RESOURCES
200 ANNUAL OPERATING PLAN ELEMENT 2000/01
99/00
00/01
01/02
98/99
99/00
Projected
Adopted
Projected Base
Actual
Budget
Actual
(% Change *)
(% Change **)
Personnel
11,649 (N/A)
11,649 (0.0%)
192,890
231,814
231,814
Operating
250,150 (7.9%)
249,050 (-0.4%)
235,867
220,797
220,797
Capital
283,333 (28.3%)
223,500 (-21.1%)
428,757
452;611
452,611
545,132 (20.4%)
484,199 (-11.2%)
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from
00/01 Proposed
INFORMATION RESOURCES
200 ANNUAL OPERATING PLAN ELEMENT 2000/01
Services:
Software
Technology Training
Annual Contracts
Desktop Operations
Network Operations
Contingency
Total Services
Information Resources
Internal service Fund
00/01 01/02 02/03 03/04 04/05
39,100
50,000
10,000
10,000
50,000
40,000
40,000
40,000
40,000
40,000
133,550
140,000
140,000
140,000
140,000
10,000
10,000
10,000
10,000
10,000
20,000
20,000
20,000
20,000
20,000
7,500
7,500
7,500
7,500
7,500
250,150
267,500
227,500
227,500
267,500
Capital Outlays and Projects:
533,640
Replacement Desktop Hardware
143,500 143,500 143,500
New Desktop Hardware
17,500
Replacement Network Hardware
113,247 122,640 85,000
New Network Hardware
9,086
143,500 143,500
90,000 90,000
Total Capital Replacement 283,333 266,140 228,500 233,500 233,500
Total IR Internal Service Fund
Number of Computers Replaced
533,483
533,640
456,000
461,000
501,000
77
77
80
85
90
INFORMATION RESOURCES
ANNUAL OPERATING PLAN ELEMENT 2000101 201
MAPPING
This account receives and holds monies paid to the City as part of the development review and approval process.
These funds are intended to help maintain and upgrade the City's overall map program. In 2000/01 this will help
fund the addressing policy and procedure portion of the long-term strategy for an integrated Geographic
Information System.
99/00
00/01 01102
98/99 99100 Projected
Adopted Projected
Actual Budget Actual
Budget Budget
Ending Fund Balance
13,367
Beginning Fund Balance 11,022 11,672 13,367
9,867 0
REVENUES.
Operating 3,958 5,000 6,000 3,000 3,000
Interest & Other 852 500 500 500 500
Total Revenues 4,810 5,500 6,500 3,500 3,500
EXPENSES.
Information Resources 2,465 10,000 10.000 13.367 3.500
Total Expenses
2,465
10,000
10,000
13,367
3,500
Ending Fund Balance
13,367
7,172
9,867
0
0
INFORMATION RESOURCES
202 ANNUAL OPERATING PLAN ELEMENT 2000/01