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Fire Services
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FIRE SERVICES
The Fire Services Division is comprised of the Administration, Operations, and Prevention and Community Analysis
Departments. These three departments have an interdependent working relationship to accomplish specific
objectives. The broad goal of the division is to protect life and property, and provide for efficient customer service.
This is accomplished by the ability of a team organization to deliver a variety of services to the public. Internal
programs and procedures are designed to support activities and standards necessary to ensure quality service, legal
compliance, and fiscal accountability.
DIVISION FINANCIAL SUMMARY:
99/00
98/99 99/00 Projected 00/01 01/02
Actual Budget Actual Adopted Projected Base
Fire Administration 293,187
Fire Prev. & Com. Analysis 218,008
Fire Operations 1,878,437
TOTAL 2,389,632
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
336,616
238,476
1,968,844
328,489
234,506
1,950,483
380,741
233,183
2,379,843
380,741
233,183
2,379,248
2,543,936 2,513,478 2,993,767 2,993,172
179
FIRE SERVICES
Employees - Full Time Equivalents
43 Fire Operations
51 Total Employees
Total Budget $2,993,767
Administration
4 Fire Prev. & Com.
Analysis
Personnel, Operations, & Capital
:apital
FIRE SERVICES
180
ANNUAL OPERATING PLAN ELEMENT 2000/01
ENDS & MEANS
Economic Development
Policy End 1.00 Citizens, of Georgetown experience a stable, self-sustaining economy with expanding job
opportunities.
Means (98-03) Support and assist in the development of theRivery Tract and the entertainment district. (Fire
Prevention and Community Analysis, Community Owned Utilities, Development Services, Finance
and Administration, Management Services, Parks and Recreation.)
Focus End 1.07 The tourism industry in Georgetown is developed and promoted in a manner that
compliments the City's unique character.
Means (99-04) Sponsor the Red Poppy Festival to help promote the unique character of Georgetown,
especially its downtown historical district. (All Divisions)
Growth and. Physical Development
Policy End 3.00 Citizens, business owners and organizations enjoy the benefits of well-planned land usage in
which conflicting needs are balanced.
Means (98-03) Assist in location, design and construction of City facilities, identified in the city ten-year
plan, to ensure that those contribute to the health of the central business district, promotes efficient and
safe City operations, improves access by citizens and exemplifies urban design standards. (All
Departments, Animal Services, Community Owned Utilities, Development Services, Economic
Development, Finance & Administration, Management Services)
Means (99-04) Coordinate a Geographical Information System (GIS) task force to improve the City's
property addressing policies and procedures. (All Departments, Community Owned Utilities,
Development Services, Finance and Administration, Information Resources, Police Services)
Means (00-05) Develop and implement an integrated addresses database, allowing access and security by
all city divisions, therefore reducing duplication of city resources. (All Departments, Development
Services, Finance & Administration, Community Owned Utilities, Information Resources,
Management Services, Police Services)
Health & Human Services
Policy End 4.00 City owned, sponsored or managed health and human services enhance the quality of life of
the citizens of Georgetown.
Means (99-04) Promote all Georgetown children through public fire education Risk Watch safety programs,
and attend neighborhood block parties that strengthen youth and families, community partnerships, and
neighborhood activities. (All Departments, Community Owned Utilities, Community Services, Parks
& Recreation, Police Services)
Means (00-01) Conduct a City wide analysis of in-kind and cash contributions for social services. (All
Divisions)
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 181
Means (00-01) Update Cardio Pulmonary Resuscitation (CPR)/First aid instructor training and materials to
include Automated External Defibrillator (AED) training. (Fire Operations, Management Services,
Parks and Recreations, Police)
Public Informatiion and Education
Policy End 7.00 City owned, sponsored or managed public information and education services enhance the
quality of life of the citizens of Georgetown.
Focus End 7.01 Public education and information services meet the diverse needs and requirements of
citizens.
Means (99-01) Participate in the City public information and awareness team. (All Divisions)
Means (00-01) Increase the number of Town Hall meetings to provide for structured and public citizen input
and feedback regarding municipal operations and issues. (All Divisions)
Public safety
Policy End 8.00 Citizens of Georgetown feel safe and are well protected from crime and disorder, natural
disasters and emergencies.
Mean (97-01) Complete the design, bidding, and construction of Fire Station No. 4. (All Departments,
Finance and Administration)
Means (97-02) Develop and implement community-based fire protection programs that offer citizens and
public safety personnel opportunities to solve community problems, identify service needs, and
consistently strive to develop and maintain positive relationships. (All Departments)
Means (98-04) Conduct a community needs assessment of hazardous materials using Chemical
Manufacturing Association data in order to provide hazardous analysis planning and emergency
response information for public safety employees. (Fire Operations and Fire Prevention & Community
Analysis)
Means (99-02) Develop and implement integrative guidelines to provide more effective operations using the
National Accreditation Standard, National Fire Protection Association, Texas Commission on Fire
Protection, Texas Department of Health, and Insurance Services Office. (All Departments)
Means (99-04) Implement and promote the "Risk Watch" Program into the school system in partnership with
Police Services, Williamson County Emergency Medical Services and Georgetown Independent
School District. (All Departments)
Mean (00-01) Update the Emergency Operations Manual. (All Divisions)
Focus End 8.01 The response times and service levels for emergency services are compatible in all parts of
the City.
Means (97-01) Develop and teach an incident command system in partnership with Police Services and
Community Owned Utilities to be utilized in managing critical incidents (Fire Administration and Fire
Operations)
FIRE SERVICES
182 ANNUAL OPERATING PLAN ELEMENT 2000/01
_ Means (98-04) Assist in locating a future new site for Fire Station No. 1 as identified in the citywide 10 year
plan, to ensure that this facility contributes to the safety of the central business district, provide for the
efficient balance of fire protection to the citizens, and exemplify the urban design standards. (All
Departments, Finance & Administration)
Means (99-04) Investigate the creation of fire districts within the downtown historic district to guide and
enhance building codes, zoning, and protection of the historic district. (Fire Prevention & Community
Analysis, Development Services, Economic Development, Management Services)
Means (99-04) Conduct a comprehensive community analysis of the Insurance Services Office standards to
determine community requirements for reduced insurance ratings. (All Departments)
Means (00-01) Fully develop the Public Safety Software System capability by improving performance
optimization on Public Safety System servers. (All Departments, Information Resources, Management
Services, Police Services)
Transportation
Policy End 10.00 Citizens and commercial goods move safely and efficiently throughout all parts of the City.
Means (97-02) Identify, jointly with Police Services, Fire Services, and Development Services, traffic flows
and emergency vehicle access to reduce accidents and improve traffic movement. (Fire Prevention
and Community Analysis, Development Services, Police Services)
Urban Design
Policy End 11.00 Georgetown s citizens and businesses enjoy an attractive community with a unique sense of
place and positive, identifiable image, at a cost which is consistent with other City social and
economic priorities.
Focus End 11.08 The City is well maintained and citizens enjoy a high standard of community urban design.
Means (98-02) Work with Legal Services, Building Standards Commission, and Community Owned Utilities
for the enforcement of nuisance codes and ordinances for the removal of substandard structures. (Fire
Prevention & Community Analysis)
Means (99-01) Revise the code enforcement process to implement a one-stop calling point and provide more
aggressive identification and abatement of violations. (Fire Administration, Fire Prevention &
Community Analysis, Community Owned Utilities, Development Services, Legal Services, Police
Services)
Means (99-01) Coordinate the implementation and automation of code enforcement complaint tracking
system, including web site access, to provide more aggressive identification and correction of
_ violations. (All Departments, Community Owned Utilities, Development Services, Information
Resources, Management Services)
Means (99-03) Develop policies and programs which implement the Urban Design Plan, including property
maintenance, Subdivision Regulations, and Zoning Ordinance update, including a sunset review of
these ordinances. (Fire Prevention and Community Analysis, Development Services, Management
Services)
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 183
Facilities and services
Policy End 13.00 The City provides for the safety of its citizens and supports the responsive delivery of
coordinated services by the City and other public agencies..
Means (98-03) Support and assist in the development of theRivery Tract and the entertainment district. (Fire
Prevention and Community Analysis, Community Owned Utilities, Development Services, Finance
and Administration, Management Services, Parks and Recreation.)
Focus End 13.02 The City has a high level of employee satisfaction and retention.
Means (98-04) Target recruiting efforts to ensure diversity in the applicant pool and compatibility with core
values for every City position. (All Divisions)
Means (99-02) Develop and implement individualized career development and citywide succession plans.
(All Divisions)
Finance
Policy End 14.00 All municipal operations are conducted in an efficient business- like manner and sufficient
financial resources for both current acid future needs are provided.
Means (99-01) Conduct competitive fee analysis for all development and utility related fees andpresent
recommended changes to City Council. (All Divisions)
For an explanation of the Ends & Means, seepages one and two in the City Summary section.
FIRE SERVICES
184 ANNUAL OPERATING PLAN ELEMENT 2000/01
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FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
185
WHAT WE DO:
The Administration Department ensures that quality
service is provided to the community by directing and
supporting all departments in the Fire Services
Division. Direction is provided through an emphasis
on open communication and participation from all
levels in the decision making process, which ensures
proper planning, coordination and oversight of division
activities. Support provided to all departments
includes: customer relations, reception, administrative
tasks, records management, automated development
and maintenance of data, project management, payroll
documentation, budgeting, permit processing, and
tracking of statistical information on service needs and
trends.
WHAT WE ACCOMPLISHED IN 1999/00:
• Implemented and trained employees on a division
file and records system.
• Worked jointly with the City of Georgetown Main
Street Manager to increase internal and external
customer understanding on the Special Event
Permit process.
• Developed an internal project management process
for individual and team initiatives to achieve cost
effective results.
• Produced a section for the quarterly City
Newsletter to educate citizens on risk and fire
safety tips, calendar of events, service trends, and
public safety information.
• Developed an organizational marketing and
community information presentation for staff to use
when conducting a Fire Services program in the
community.
• Developed a mutual aid response plan with the City
of Round Rock to provide timely responses in
physically divided north and south bound Interstate
Highway 35 corridor.
• Opened temporary quarters for Fire Station No. 4.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Complete the process of revising and analyzing
internal Standard Operating Guidelines.
• Develop an automatic alarm response plan with the
City of Round Rock.
• Develop a plan for utilizing insurance billing of
specific incidents such as Hazmat and EMS to
recover expenses.
• Evaluate, prioritize and establish the value and
need of all monthly reporting information.
• Open and fully implement Fire Station No. 4 by
December 2000.
FIRE SERVICES
186 ANNUAL OPERATING PLAN ELEMENT 2000/01
ACTIVITY INDICATORS
1) Administrative support
requests completed
2) Public Presentations
3) Divisional service data
records and reports
4) Processed Special Event
Permits
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
FY 97/98
FY 98/99
FY 00
FY 00
FY 00 01
Adopted
Projected Base
525
600
650
650
900
25
30
30
30
30
2,000
2,200
2,300
2,300
2,500
78
80
80
80
100
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 187
99/00
00/01
01/02
98/99
99/00
Projected
Adopted
Projected Base
Actual
Budget
Actual
(% Change*)
(% Change**)
4/0
4/0
4/0
# Employees
4/0
4/0
156,524
172,551
167,674
Personnel
198,128 (18.2%)
198,128 (o.o%)
134,921
164,065
160,815
Operations
182,613 (13.6%)
182,613 (o.o%)
1,742
0
0
Capital
0
0
293,187
336,616
328,489
380,741 (15.9%)
380,741 (0.0%)
Employees: full time / part time
FTE's
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 187
WHAT WE DO:
The Operations Department provides emergency
services to the community. The department is
currently staffed with three shift Captains, twelve
station Lieutenants and Apparatus operators, nine
career firefighters, ten Auxiliary, and seven
Volunteer Firefighters. The service delivery role
has expanded with a variety of emergency services,
including: fire suppression, medical first response,
and specialized rescues. Proactive safety programs
provided are neighborhood block parties, pre-
il 'dent analysis of commercial and public
buildings, community education and hydrant testing
and maintenance that meet the requirements of the
Insurance Service Office rating system. Hazardous
material responses are provided in conjunction with
the Williamson County Hazmat Response Team.
The Operations Department also provides for
training, professional development, safety, and
communications. Firefighters are informed of the
latest health and safety issues and receive mandated
training by the Texas Department of Health, Texas
Commission on Fire Protection, and the
Environmental Protection Agency.
WHAT WE ACCOMPLISHED IN 1999/00:
• Staffed a temporary facility for Fire Station No.
4, including recruiting career and auxiliary
firefighters.
• Reorganized and recruited auxiliary firefighters
for relief staffing.
• Developed and implemented a hydrant testing
program to comply with the new Insurance
Services Office rating.
• Integrated automatic defibrillator into the First
Responder program in order to meet state
requirements.
188
• Organized a local "Fill the Boot" campaign for
Muscular Dystrophy Association.
• Evaluated Fire Operations emergency response
plans and integrated modified effective station
staffing with apparatus responses.
• Participated in the creation and implementation of
a City public information and awareness team.
W HA:T W E PLAN TO ACCOMPLISH 1N 2000/0 1:
• Develop a commercial / industrial business fire
protection service plan.
• Develop an integrated public fire education
program between Operations and Prevention.
• Participate in public awareness demonstration at all
local applicable functions.
• Develop a fire hose testing procedure and record
management program that meets National Fire
Protection Association requirements.
• Develop a fire pump testing procedure and record
management program that meets National Fire
Protection Association and Insurance Services
Office requirements.
• Evaluate a fee schedule for services provided by
Fire Operations such as false alarms, EMS, and
Haz-mat calls.
• Open and fully implement Fire Station No. 4 by
December 2000.
• Promote an Assistant Chief to be in charge ofFire
Operations.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS
FY 97/98
FY 98/99
FY 00
FY 00
FY 00/01
1)
Alarm responses
2,633
2,600
2,600
2,600
2,690
2)
Fire Hydrant Inspections
500
1,000
1,000
1,100
1,100
3)
Hours of Professional
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
Development & Continuing
Education Provided
370
390
600
950
1,540
4)
Number of Pre -Incident
Analysis Plans Performed
1
10
25
30
30
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99 99/00 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change*)
(% Change")
33/0 34.5/0 34.5/0 # Employees
43/0
43/0
1,457,110 1,616,350 1,616,349 Personnel
1,941,855 (20.1%)
1,959,620 (0.9%)
296,421 334,134 334,134 Operations
417,228 (24.9%)
419,628 (0.6%)
124,906 18,360 0 Capital
20,760 (N/A)
0 (-100.0%)
1,878,437 1,968,844 1,950,483
2,379,843 (22.0%)
2,379,248 (-0.0%)
Employees: full time / part time FTE's
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
SIGNIFICANT CHANGES:
Six additional firefighter positions will be added, along with an Assistant Chief for Operations, to alleviate staffing
issues.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 189
0
WHAT WE DO:
The Fire Prevention and Community Analysis
Department seeks to prevent the incidence of hostile
fires and other emergencies that pose a threat to the
lives and property of Georgetown residents. The
department uses fire inspections, safety reviews of new
construction, public fire education programs, fire code
interpretation and enforcement, and investigating fire
cause and criminal arson to diminish fire hazards. The
department also serves as the single point of contact for
internal and external nuisance and code violation
complaints and coordinates the resolution of
abatements city-wide.
The department provides critical analytical data
concerning community growth patterns and fire service
logistics involving public safety facility locations, fire
station design and construction, traffic flows,
emergency vehicle access, response times, and
infrastructure needs and requirements.
WHAT WE ACCOMPLISHED IN 1999/00:
• Implemented the Risk Watch program in
Georgetown schools.
• Prepared impact analysis and action plans for
Insurance Services Office rating system to
improve business and homeowner insurance rates.
• Adopted procedures for handling juvenile fire
setters as developed by the State Fire Marshal's
Office.
• Promoted and educated customers on services and
code enforcement violations by advertising
alternative methods of abatement.
• Assisted with the 911 Addressing Team to create
and implement a new addressing policy for
Georgetown and its extra -territorial jurisdiction
(ETJ).
• Participated in the evaluation of needs for the
Downtown Business, Historic, and Fire Districts.
190
• Assisted with the Code Enforcement Task Force,
which revised the code enforcement process and
created and implemented a one-stop calling point
in order to provide a more aggressive means of
identification and correction of violations.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Expand the "Risk Watch" public education
program to include all elementary campuses in
Georgetown public school system.
• Establish a Public Fire Education System designed
to provide hazard prevention and safety
consciousness (of high school senior and above
students), to be called "Life Safety 101".
• Develop a fee schedule for services performed by
Fire Prevention for Inspection services.
• Participate in the Review and Adoption
procedures of a 2000 Fire Code.
• Improve information and unification of all code
enforcement agencies and concerns by the
installation of integrated files and software
systems.
• Establish Ordinances for the fire protection of the
Downtown Business, Historic and Fire Districts.
• Develop an integrated public fire education
program between Operations and Prevention.
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
01/02
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS
FY 97/98
FY 98/99
FY 00
FY 00
FY 00/01
233,183 (-0.6%)
Employees: full time / part time FTE's
1)
Fire and Code Enforcement
inspections completed
1,500
1,650
1,600
1,800
2,561
2)
Fire education presentations
50
60
75
100
209
3)
Investigations initiated
60
80
80
80
80
4)
Abandoned vehicle
abatements processed
60
100
100
100
120
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
01/02
98/99 99/00 Projected
Projected Base
Actual Budget Actual
(% Change**)
3/1 3/1 3/1
# Employees
177,974 187,565 183,595
Personnel
40,034 50,911 50,911
Operations
218,008 238,476 234,506
233,183 (-0.6%)
Employees: full time / part time FTE's
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
00/01
01/02
Adopted
Projected Base
(% Change*)
(% Change**)
3/1
3/1
179,413 (-23%)
179,413 (o.o%)
53,770 (5.6%)
53,770 (o.o%)
233,183 (-0.6%)
233,183 (0.0%)
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FIRE SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01