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10 - Fire ServicesFire ,Services Fire Services Administration .Page 186 FIRE SERVICES The Fire Services Division is comprised of the Administration, Operations, and Prevention and Community Analysis Departments. These three departments have an interdependent working relationship to accomplish specific objectives. The broad goal of the division is to protect life and property, and provide for efficient customer service. This is accomplished by the ability of a team organization to deliver a variety of services to the public. Internal programs and procedures are designed to support activities and standards necessary to ensure quality service, legal compliance, and fiscal accountability. DIVISION FINANCIAL SUMMARY: 99/00 98/99 99/00 Projected 00/01 01/02 Actual Budget Actual Adopted Projected Base Fire Administration 293,187 Fire Prev. & Com. Analysis 218,008 Fire Operations 1,878,437 TOTAL 2,389,632 FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 336,616 238,476 1,968,844 328,489 234,506 1,950,483 380,741 233,183 2,379,843 380,741 233,183 2,379,248 2,543,936 2,513,478 2,993,767 2,993,172 179 FIRE SERVICES Employees - Full Time Equivalents 43 Fire Operations 51 Total Employees Total Budget $2,993,767 Administration 4 Fire Prev. & Com. Analysis Personnel, Operations, & Capital :apital FIRE SERVICES 180 ANNUAL OPERATING PLAN ELEMENT 2000/01 ENDS & MEANS Economic Development Policy End 1.00 Citizens, of Georgetown experience a stable, self-sustaining economy with expanding job opportunities. Means (98-03) Support and assist in the development of theRivery Tract and the entertainment district. (Fire Prevention and Community Analysis, Community Owned Utilities, Development Services, Finance and Administration, Management Services, Parks and Recreation.) Focus End 1.07 The tourism industry in Georgetown is developed and promoted in a manner that compliments the City's unique character. Means (99-04) Sponsor the Red Poppy Festival to help promote the unique character of Georgetown, especially its downtown historical district. (All Divisions) Growth and. Physical Development Policy End 3.00 Citizens, business owners and organizations enjoy the benefits of well-planned land usage in which conflicting needs are balanced. Means (98-03) Assist in location, design and construction of City facilities, identified in the city ten-year plan, to ensure that those contribute to the health of the central business district, promotes efficient and safe City operations, improves access by citizens and exemplifies urban design standards. (All Departments, Animal Services, Community Owned Utilities, Development Services, Economic Development, Finance & Administration, Management Services) Means (99-04) Coordinate a Geographical Information System (GIS) task force to improve the City's property addressing policies and procedures. (All Departments, Community Owned Utilities, Development Services, Finance and Administration, Information Resources, Police Services) Means (00-05) Develop and implement an integrated addresses database, allowing access and security by all city divisions, therefore reducing duplication of city resources. (All Departments, Development Services, Finance & Administration, Community Owned Utilities, Information Resources, Management Services, Police Services) Health & Human Services Policy End 4.00 City owned, sponsored or managed health and human services enhance the quality of life of the citizens of Georgetown. Means (99-04) Promote all Georgetown children through public fire education Risk Watch safety programs, and attend neighborhood block parties that strengthen youth and families, community partnerships, and neighborhood activities. (All Departments, Community Owned Utilities, Community Services, Parks & Recreation, Police Services) Means (00-01) Conduct a City wide analysis of in-kind and cash contributions for social services. (All Divisions) FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 181 Means (00-01) Update Cardio Pulmonary Resuscitation (CPR)/First aid instructor training and materials to include Automated External Defibrillator (AED) training. (Fire Operations, Management Services, Parks and Recreations, Police) Public Informatiion and Education Policy End 7.00 City owned, sponsored or managed public information and education services enhance the quality of life of the citizens of Georgetown. Focus End 7.01 Public education and information services meet the diverse needs and requirements of citizens. Means (99-01) Participate in the City public information and awareness team. (All Divisions) Means (00-01) Increase the number of Town Hall meetings to provide for structured and public citizen input and feedback regarding municipal operations and issues. (All Divisions) Public safety Policy End 8.00 Citizens of Georgetown feel safe and are well protected from crime and disorder, natural disasters and emergencies. Mean (97-01) Complete the design, bidding, and construction of Fire Station No. 4. (All Departments, Finance and Administration) Means (97-02) Develop and implement community-based fire protection programs that offer citizens and public safety personnel opportunities to solve community problems, identify service needs, and consistently strive to develop and maintain positive relationships. (All Departments) Means (98-04) Conduct a community needs assessment of hazardous materials using Chemical Manufacturing Association data in order to provide hazardous analysis planning and emergency response information for public safety employees. (Fire Operations and Fire Prevention & Community Analysis) Means (99-02) Develop and implement integrative guidelines to provide more effective operations using the National Accreditation Standard, National Fire Protection Association, Texas Commission on Fire Protection, Texas Department of Health, and Insurance Services Office. (All Departments) Means (99-04) Implement and promote the "Risk Watch" Program into the school system in partnership with Police Services, Williamson County Emergency Medical Services and Georgetown Independent School District. (All Departments) Mean (00-01) Update the Emergency Operations Manual. (All Divisions) Focus End 8.01 The response times and service levels for emergency services are compatible in all parts of the City. Means (97-01) Develop and teach an incident command system in partnership with Police Services and Community Owned Utilities to be utilized in managing critical incidents (Fire Administration and Fire Operations) FIRE SERVICES 182 ANNUAL OPERATING PLAN ELEMENT 2000/01 _ Means (98-04) Assist in locating a future new site for Fire Station No. 1 as identified in the citywide 10 year plan, to ensure that this facility contributes to the safety of the central business district, provide for the efficient balance of fire protection to the citizens, and exemplify the urban design standards. (All Departments, Finance & Administration) Means (99-04) Investigate the creation of fire districts within the downtown historic district to guide and enhance building codes, zoning, and protection of the historic district. (Fire Prevention & Community Analysis, Development Services, Economic Development, Management Services) Means (99-04) Conduct a comprehensive community analysis of the Insurance Services Office standards to determine community requirements for reduced insurance ratings. (All Departments) Means (00-01) Fully develop the Public Safety Software System capability by improving performance optimization on Public Safety System servers. (All Departments, Information Resources, Management Services, Police Services) Transportation Policy End 10.00 Citizens and commercial goods move safely and efficiently throughout all parts of the City. Means (97-02) Identify, jointly with Police Services, Fire Services, and Development Services, traffic flows and emergency vehicle access to reduce accidents and improve traffic movement. (Fire Prevention and Community Analysis, Development Services, Police Services) Urban Design Policy End 11.00 Georgetown s citizens and businesses enjoy an attractive community with a unique sense of place and positive, identifiable image, at a cost which is consistent with other City social and economic priorities. Focus End 11.08 The City is well maintained and citizens enjoy a high standard of community urban design. Means (98-02) Work with Legal Services, Building Standards Commission, and Community Owned Utilities for the enforcement of nuisance codes and ordinances for the removal of substandard structures. (Fire Prevention & Community Analysis) Means (99-01) Revise the code enforcement process to implement a one-stop calling point and provide more aggressive identification and abatement of violations. (Fire Administration, Fire Prevention & Community Analysis, Community Owned Utilities, Development Services, Legal Services, Police Services) Means (99-01) Coordinate the implementation and automation of code enforcement complaint tracking system, including web site access, to provide more aggressive identification and correction of _ violations. (All Departments, Community Owned Utilities, Development Services, Information Resources, Management Services) Means (99-03) Develop policies and programs which implement the Urban Design Plan, including property maintenance, Subdivision Regulations, and Zoning Ordinance update, including a sunset review of these ordinances. (Fire Prevention and Community Analysis, Development Services, Management Services) FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 183 Facilities and services Policy End 13.00 The City provides for the safety of its citizens and supports the responsive delivery of coordinated services by the City and other public agencies.. Means (98-03) Support and assist in the development of theRivery Tract and the entertainment district. (Fire Prevention and Community Analysis, Community Owned Utilities, Development Services, Finance and Administration, Management Services, Parks and Recreation.) Focus End 13.02 The City has a high level of employee satisfaction and retention. Means (98-04) Target recruiting efforts to ensure diversity in the applicant pool and compatibility with core values for every City position. (All Divisions) Means (99-02) Develop and implement individualized career development and citywide succession plans. (All Divisions) Finance Policy End 14.00 All municipal operations are conducted in an efficient business- like manner and sufficient financial resources for both current acid future needs are provided. Means (99-01) Conduct competitive fee analysis for all development and utility related fees andpresent recommended changes to City Council. (All Divisions) For an explanation of the Ends & Means, seepages one and two in the City Summary section. FIRE SERVICES 184 ANNUAL OPERATING PLAN ELEMENT 2000/01 C,EORG��O \1NU This page intentionally left blank. FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 185 WHAT WE DO: The Administration Department ensures that quality service is provided to the community by directing and supporting all departments in the Fire Services Division. Direction is provided through an emphasis on open communication and participation from all levels in the decision making process, which ensures proper planning, coordination and oversight of division activities. Support provided to all departments includes: customer relations, reception, administrative tasks, records management, automated development and maintenance of data, project management, payroll documentation, budgeting, permit processing, and tracking of statistical information on service needs and trends. WHAT WE ACCOMPLISHED IN 1999/00: • Implemented and trained employees on a division file and records system. • Worked jointly with the City of Georgetown Main Street Manager to increase internal and external customer understanding on the Special Event Permit process. • Developed an internal project management process for individual and team initiatives to achieve cost effective results. • Produced a section for the quarterly City Newsletter to educate citizens on risk and fire safety tips, calendar of events, service trends, and public safety information. • Developed an organizational marketing and community information presentation for staff to use when conducting a Fire Services program in the community. • Developed a mutual aid response plan with the City of Round Rock to provide timely responses in physically divided north and south bound Interstate Highway 35 corridor. • Opened temporary quarters for Fire Station No. 4. WHAT WE PLAN TO ACCOMPLISH IN 2000/01: • Complete the process of revising and analyzing internal Standard Operating Guidelines. • Develop an automatic alarm response plan with the City of Round Rock. • Develop a plan for utilizing insurance billing of specific incidents such as Hazmat and EMS to recover expenses. • Evaluate, prioritize and establish the value and need of all monthly reporting information. • Open and fully implement Fire Station No. 4 by December 2000. FIRE SERVICES 186 ANNUAL OPERATING PLAN ELEMENT 2000/01 ACTIVITY INDICATORS 1) Administrative support requests completed 2) Public Presentations 3) Divisional service data records and reports 4) Processed Special Event Permits ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED FY 97/98 FY 98/99 FY 00 FY 00 FY 00 01 Adopted Projected Base 525 600 650 650 900 25 30 30 30 30 2,000 2,200 2,300 2,300 2,500 78 80 80 80 100 2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET: FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 187 99/00 00/01 01/02 98/99 99/00 Projected Adopted Projected Base Actual Budget Actual (% Change*) (% Change**) 4/0 4/0 4/0 # Employees 4/0 4/0 156,524 172,551 167,674 Personnel 198,128 (18.2%) 198,128 (o.o%) 134,921 164,065 160,815 Operations 182,613 (13.6%) 182,613 (o.o%) 1,742 0 0 Capital 0 0 293,187 336,616 328,489 380,741 (15.9%) 380,741 (0.0%) Employees: full time / part time FTE's * Percent change of 00/01 Proposed from 99/00 Projected Actual ** Percent change of 01/02 Projected Base from 00/01 Proposed FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 187 WHAT WE DO: The Operations Department provides emergency services to the community. The department is currently staffed with three shift Captains, twelve station Lieutenants and Apparatus operators, nine career firefighters, ten Auxiliary, and seven Volunteer Firefighters. The service delivery role has expanded with a variety of emergency services, including: fire suppression, medical first response, and specialized rescues. Proactive safety programs provided are neighborhood block parties, pre- il 'dent analysis of commercial and public buildings, community education and hydrant testing and maintenance that meet the requirements of the Insurance Service Office rating system. Hazardous material responses are provided in conjunction with the Williamson County Hazmat Response Team. The Operations Department also provides for training, professional development, safety, and communications. Firefighters are informed of the latest health and safety issues and receive mandated training by the Texas Department of Health, Texas Commission on Fire Protection, and the Environmental Protection Agency. WHAT WE ACCOMPLISHED IN 1999/00: • Staffed a temporary facility for Fire Station No. 4, including recruiting career and auxiliary firefighters. • Reorganized and recruited auxiliary firefighters for relief staffing. • Developed and implemented a hydrant testing program to comply with the new Insurance Services Office rating. • Integrated automatic defibrillator into the First Responder program in order to meet state requirements. 188 • Organized a local "Fill the Boot" campaign for Muscular Dystrophy Association. • Evaluated Fire Operations emergency response plans and integrated modified effective station staffing with apparatus responses. • Participated in the creation and implementation of a City public information and awareness team. W HA:T W E PLAN TO ACCOMPLISH 1N 2000/0 1: • Develop a commercial / industrial business fire protection service plan. • Develop an integrated public fire education program between Operations and Prevention. • Participate in public awareness demonstration at all local applicable functions. • Develop a fire hose testing procedure and record management program that meets National Fire Protection Association requirements. • Develop a fire pump testing procedure and record management program that meets National Fire Protection Association and Insurance Services Office requirements. • Evaluate a fee schedule for services provided by Fire Operations such as false alarms, EMS, and Haz-mat calls. • Open and fully implement Fire Station No. 4 by December 2000. • Promote an Assistant Chief to be in charge ofFire Operations. FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET: ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 97/98 FY 98/99 FY 00 FY 00 FY 00/01 1) Alarm responses 2,633 2,600 2,600 2,600 2,690 2) Fire Hydrant Inspections 500 1,000 1,000 1,100 1,100 3) Hours of Professional * Percent change of 00/01 Proposed from 99/00 Projected Actual ** Percent change of 01/02 Projected Base from 00/01 Proposed Development & Continuing Education Provided 370 390 600 950 1,540 4) Number of Pre -Incident Analysis Plans Performed 1 10 25 30 30 2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET: 99/00 00/01 01/02 98/99 99/00 Projected Adopted Projected Base Actual Budget Actual (% Change*) (% Change") 33/0 34.5/0 34.5/0 # Employees 43/0 43/0 1,457,110 1,616,350 1,616,349 Personnel 1,941,855 (20.1%) 1,959,620 (0.9%) 296,421 334,134 334,134 Operations 417,228 (24.9%) 419,628 (0.6%) 124,906 18,360 0 Capital 20,760 (N/A) 0 (-100.0%) 1,878,437 1,968,844 1,950,483 2,379,843 (22.0%) 2,379,248 (-0.0%) Employees: full time / part time FTE's * Percent change of 00/01 Proposed from 99/00 Projected Actual ** Percent change of 01/02 Projected Base from 00/01 Proposed SIGNIFICANT CHANGES: Six additional firefighter positions will be added, along with an Assistant Chief for Operations, to alleviate staffing issues. FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 189 0 WHAT WE DO: The Fire Prevention and Community Analysis Department seeks to prevent the incidence of hostile fires and other emergencies that pose a threat to the lives and property of Georgetown residents. The department uses fire inspections, safety reviews of new construction, public fire education programs, fire code interpretation and enforcement, and investigating fire cause and criminal arson to diminish fire hazards. The department also serves as the single point of contact for internal and external nuisance and code violation complaints and coordinates the resolution of abatements city-wide. The department provides critical analytical data concerning community growth patterns and fire service logistics involving public safety facility locations, fire station design and construction, traffic flows, emergency vehicle access, response times, and infrastructure needs and requirements. WHAT WE ACCOMPLISHED IN 1999/00: • Implemented the Risk Watch program in Georgetown schools. • Prepared impact analysis and action plans for Insurance Services Office rating system to improve business and homeowner insurance rates. • Adopted procedures for handling juvenile fire setters as developed by the State Fire Marshal's Office. • Promoted and educated customers on services and code enforcement violations by advertising alternative methods of abatement. • Assisted with the 911 Addressing Team to create and implement a new addressing policy for Georgetown and its extra -territorial jurisdiction (ETJ). • Participated in the evaluation of needs for the Downtown Business, Historic, and Fire Districts. 190 • Assisted with the Code Enforcement Task Force, which revised the code enforcement process and created and implemented a one-stop calling point in order to provide a more aggressive means of identification and correction of violations. WHAT WE PLAN TO ACCOMPLISH IN 2000/01: • Expand the "Risk Watch" public education program to include all elementary campuses in Georgetown public school system. • Establish a Public Fire Education System designed to provide hazard prevention and safety consciousness (of high school senior and above students), to be called "Life Safety 101". • Develop a fee schedule for services performed by Fire Prevention for Inspection services. • Participate in the Review and Adoption procedures of a 2000 Fire Code. • Improve information and unification of all code enforcement agencies and concerns by the installation of integrated files and software systems. • Establish Ordinances for the fire protection of the Downtown Business, Historic and Fire Districts. • Develop an integrated public fire education program between Operations and Prevention. FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET: 99/00 01/02 ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED ACTIVITY INDICATORS FY 97/98 FY 98/99 FY 00 FY 00 FY 00/01 233,183 (-0.6%) Employees: full time / part time FTE's 1) Fire and Code Enforcement inspections completed 1,500 1,650 1,600 1,800 2,561 2) Fire education presentations 50 60 75 100 209 3) Investigations initiated 60 80 80 80 80 4) Abandoned vehicle abatements processed 60 100 100 100 120 2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET: 99/00 01/02 98/99 99/00 Projected Projected Base Actual Budget Actual (% Change**) 3/1 3/1 3/1 # Employees 177,974 187,565 183,595 Personnel 40,034 50,911 50,911 Operations 218,008 238,476 234,506 233,183 (-0.6%) Employees: full time / part time FTE's * Percent change of 00/01 Proposed from 99/00 Projected Actual ** Percent change of 01/02 Projected Base from 00/01 Proposed FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01 00/01 01/02 Adopted Projected Base (% Change*) (% Change**) 3/1 3/1 179,413 (-23%) 179,413 (o.o%) 53,770 (5.6%) 53,770 (o.o%) 233,183 (-0.6%) 233,183 (0.0%) This page intentionally left blank. 192 FIRE SERVICES ANNUAL OPERATING PLAN ELEMENT 2000/01