HomeMy WebLinkAbout06 - Community ServicesCommunity%
,services�5
Airport
Page 106
Animal Services
Page 108
General Government Contracts
Page 104
Public Library
Page 110
Sanitation
Page 114
COMMUNITY SERVICES
- The Community Services Division consists of departments andprograms which provide basic municipal services for
residents and businesses. City departments included in the Division are: the Airport, Animal Services, Collection
Station, and Public Library. The Division also manages and coordinates the sanitation contract (solid waste services,
recycling and bulky waste pick-up); the Teen Court Program; housing assistance contracts; provides support for
affordable housing planning; and administers contracts for health and social services.
DIVISION FINANCIAL SUMMARY:
99/00
98/99
99/00
Projected
00/01
01/02
Actual
Budget
Actual
Adopted
Projected Base
Administration
145,522
181,877
177,828
201,835
196,835
General Government Contracts
164,867
235,664
235,664
252,113
191,113
Airport
625,034
1,009,823
1,007,635
1,117,580
1,052,580
Animal Services
213,514
247,350
247,349
290,903
290,903
Collection Station
136,302
135,539
135,538
132,894
132,894
Sanitation Contracts
1,659,149
1,803,060
1,857,866
2,305,985
2,390,956
Library
745,014
795,217
794,103
830,361
830,361
Library Donations
36,595
40,000
40,000
54,644
21,100
Subtotal - Operations
3,725,997
4,448,530
4,495,983
5,186,315
5,106,742
Other
Airport Capital Projects
1,608,389
852,653
354,607
246,000
10,000
Interfund Nondept'1 Charge
1,033,714
1,101,207
1,101,207
1,124,389
1,124,389
Division Total
6,368,100
6,402,390
5,951,797
6,556,704
6,241,131
COMMUNITY SERVICES
-- ANNUAL OPERATING PLAN ELEMENT 2000/01
95
COMMUNITY SERVICES
Employees - Full Time Equivalents
16 Library
2.5 Administration
33.25 Total Employees
n Station
6.25 Airport
vices
Personnel, Operations, & Capital
Capital
operations
Total Budget $6,556,704
COMMUNITY SERVICES
96 ANNUAL OPERATING PLAN ELEMENT 2000/01
ENDS & MEANS
Economic Development
Policy End 1.00 Citizens of Georgetown experience a stable, self-sustaining economy with expanding job
opportunities.
Focus End 1.07 The tourism industry in Georgetown is developed and promoted in a manner that
compliments the City's unique character.
Means (99-04) Sponsor the Red Poppy Festival to help promote the unique character of Georgetown,
especially its downtown historical district. (All Divisions)
Environmental and Resources Conservation
Policy End 2.00 Georgetown's natural and physical resources are managed so that citizens enjoy the benefits
of economic and social development
Focus End 2.02 Wildlife is conserved.
Means (99-01) Develop an educational program regarding wildlife habitat and coexistence issues.
(Animal Services)
Growth and Physical Development
Policy End 3.00 Citizens, business owners and organizations enjoy the benefits of well-planned land usage
in which conflicting needs are balanced.
Means (98-04) Assist in location and design of City facilities identified in the citywide 10 -year plan to
ensure that those facilities contribute to the health of the central business district, promote efficient
and safe City operations, improve access by citizens and exemplify urban design standards. (All
Departments, Community Owned Utilities, Development Services, Economic Development, Finance
and Administration)
Means (00-05) Support other Divisions in developing a strategy to address the Geographic Information
System (GIS) needs of the City. (Administration, Community Owned Utilities, Development
Services, Finance and Administration, Fire Services, Information Resources, Management Services,
Police Services)
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 97
Health and Human Services
Policy End 4.00 City owned, sponsored or managed health and human: services enhance the quality of life
of the citizens of Georgetown.
Means (99-01) Coordinate with Williamson County and Cities Health District and the Georgetown Project
on the development of a community needs assessment. (Administration)
Means (99-04) Promote all Georgetown children through public fire education, Risk Watch Safety
programs, and attend neighborhood block parties that strengthen youth and families, community
partnerships, and neighborhood activities. (Administration -General Government Contracts,
Community Owned Utilities, Fire Services, Parks and Recreation and Police Services)
Means (00-01) Conduct a City-wide analysis of in-kind and cash contributions for social services. (All
Departments, All Divisions)
Means (01-02) Develop contracts for social services as determined by City Council. (Administration -
General Government Contracts)
Housing
Policy End 6 00 All citizens have access to safe and adequate housing opportunities.
Means (99-01) Develop implementation strategies for housing policies, in conjunction with Development
Services. (Administration, Development Services, Management Services)
Public Information and Education
Policy End 7.0 City owned, sponsored or managed public information and education services enhance the
quality of life of the citizens of Georgetown.
Focus End 7.01 Public education and information services meet the diverse needs and requirements of
citizens.
Means (99-01) Participate in the City's public information and awareness team. (All Divisions)
Means (00-05) Coordinate with Parks and Recreation to develop recreation related programs foryouth at
the Library. (Public Library, Parks & Recreation)
Means (00-05) Develop Animal Safety and Humane Education Programs to use in Georgetown Elementary
Schools and elsewhere. (Animal Services)
Means (00-05) Recruit volunteers through Georgetown Information and Volunteer Program (GIVE) for city
and community projects and services. (Administration, Public Library, Management Services, Parks
& Recreation, Police Services)
COMMUNITY SERVICES
98 ANNUAL OPERATING PLAN ELEMENT 2000/01
Means (00-05) Provide regular children's library programs that emphasize creative activities, reading for
pleasure, positive values, and cultural competence. (Public Library)
Focus End 7.02 Public information is accessible to all citizens
Means (00-01) Increase the number of Town Hall meetings to provide for structured and public citizen
input and feedback regarding municipal operations and issues. (All Divisions)
Means (00-05) Provide services to special needs populations and to residents unable to visit the Public
Library building. (Public Library)
Public Safety
Policy End 8.00 Citizens of Georgetown feel safe and are well protected from crime and disorder, natural
disasters and emergencies.
Means (98-04) Conduct a needs assessment of hazardous materials using Chemical Manufacturing
Association data in order to provide hazardous analysis planning and emergency response
information for public safety employees. (Sanitation, Community Owned Utilities, Finance and
Administration, Fire Services, Management Services)
Focus End 8.03 Citizens are safe from animal threat.
Means (99-01) Promote compliance with rabies vaccination requirements by developing and implementing
a pet licensing campaign. (Animal Services)
Focus End 8.03.01 The City provides humane animal accommodations.
Means (98-03) Assist in location, design and construction of a new Animal Shelter, identified in the city-
wide ten-year plan, to ensure that the facility promotes efficient and safe city operations, improves
access by citizens and exemplifies urban design standards. (Animal Services, Finance and
Administration, Management Services)
Recreational and Cultural Affairs
Policy End 9.00 Parks, open: space and recreation facilities and services contribute to an enhanced quality of
life for citizens of Georgetown.
Focus End 9.03 There are opportunities for citizens to participate in a wide range of recreational activities.
Priority is to be given to programs which meet the needs of those who are physically or
otherwise challenged.
Means (97-02) Provide exhibit space for art by members of the Williamson County Art Guild. (Public
Library)
Means (99-01) Expand the volunteer Dog Walking Program in which citizens can "borrow" a dog from the
Animal Shelter to walk or run on the various trails. (Animal Services)
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 99
Means (00-05) Work with the Parks and Recreation Division to coordinate and promote programs for
children. (Public Library, Parks & Recreation)
Transportation
Policy End 10.00 Citizens and commercial goods move safely and efficiently throughout all parts of the City.
Focus End 10.01 The Georgetown Municipal Airport primarily serves the general aviation needs of the
community.
Means (99-04) Continue to pursue means to obtain an air traffic control tower to improve airport safety and
efficiency. (Airport)
Means (00-01) Complete construction of new/remodeled Airport Terminal Building. (Airport, Community
Owned Utilities, Development Services, Finance & Administration, Information Resources,
Management Services)
Means (00-01) Continue to pursue means for obtaining a jet engine "hush house" from the City of Austin
to reduce noise from jet engine maintenance run -ups. (Airport)
Means (00-01) Complete Federal Aviation Administration Part 150 Noise Study. (Airport)
Utilities/Energy
Policy End 1200 City owned, sponsored or managed utilities provide safe, adequate and reliable services to
all customers.
Means (99-02) Promote and provide public education and information to encourage recycling and the
reduction of solid waste. (Administration)
Urban Design
Policy End 11.00 Georgetown's citizens and businesses enjoy an attractive community with a unique sense
of place and a positive, identifiable image, at a cost which is consistent with other City social and
economic priorities.
Focus End 11.08 The City is well maintained and citizens enjoy a high standard of community urban
design.
Means (98-03) Work with Management Services, Development Services and Community Owned Utilities
for the enforcement to nuisance codes and ordinances and for the removal of sub -standard structures.
(Sanitation, Community Owned Utilities, Development Services, Management Services)
Means (99-01) Assist Information Resources in the coordination, implementation, and automation of the
code enforcement complaint tracking system, including web site access, to provide more aggressive
identification and correction of violations. (All Departments, All Divisions)
COMMUNITY SERVICES
100 ANNUAL OPERATING PLAN ELEMENT 2000/01
Means (99-01) Revise the code enforcement process to implement a one-stop calling point and provide more
aggressive identification and abatement of violations. (All Departments, All Divisions)
Facilities and Services
Policy End 13.00 The City provides for the safety of its citizens and supports the responsive delivery of
coordinated services by the City and other public agencies.
Focus End 13.02 The City has a high level of employee satisfaction and retention.
Means (99-02) Develop and implement individualized career development and citywide succession plans.
(All Divisions)
Finance
Policy End 14.00 All municipal operations are conducted in an efficient business -like manner and sufficient
financial resources for both current and future need are provided
Means (00-01) Conduct a citywide competitive fee analysis. (All Divisions)
For an explanation of the Ends & Means, seepages one and two in the City Summary section
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 101
i�
WHAT WE DO:
The Community Services Administration department
supervises and provides administrative support for all
departments of the division including the Municipal
Airport, Animal Services, Collection Station and Public
Library.
Community Services Administration also:
• manages sanitation and recycling contracts;
• develops and manages housing grant applications;
• monitors City contracts and leases with health,
welfare, and community service agencies;
• coordinates the Teen Court Program;
• coordinates with Georgetown Project on children
and youth issues.
• serves as a resource for the new Economic
Development Division.
Community Services Administration supports and
coordinates a variety of community project activities,
and serves as the City's liaison to social services
organizations and providers.
WHAT WE ACCOMPLISHED IN 1999/00:
•
•
•
102
Planned and implemented community and
neighborhood clean-up events in the fall and
spring.
Served on the Williamson County and Cities
Hazardous Household Waste Coalition, to plan
and promote the annual collection day event held
April 29, 2000, with over 800 households
participating.
Coordinated work of a Council -appointed citizen's
committee in the development of a housing policy
plan and implementation strategy, to address
issues including affordability, manufactured
homes, sale of City property for housing, and infill
development.
• Implemented improvements for Teen Court
Program, including the selection of teen attorneys
through interviews, establishment of a
partnership with Georgetown Information and
Volunteer Exchange for service placements, and
improved recognition programs for participants.
• Conducted a review of the Collection Station
services and fees, and implemented changes to
address code enforcement problems throughout
the City.
• Conducted a review of performance standards
and pay for contracted sanitation services, to
develop and implement performance based pay
incentives to ensure quality services.
• Developed and implemented a funding
application system for contracted Social Services.
• Developed a strategy to implement
recommendations of the Council -appointed
Economic Development Task Force, creating a
new Division for Economic Development.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Transition the Convention and Visitors Bureau
and Main Street Program to a new Economic
Development Division.
• Implement strategies for development of
affordable housing, based upon citizens
committee plans.
• Assess Sanitation service fees and investigate
possibility of establishing a transfer station for
trash collection.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000101
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTNiTY INDICATORS
FY 97/98
FY 98/99
FY 99/00
FY 99/00
FY 00/01
1) Teen Court cases
80
60
100
75
80
2) Garbage and/or recycling
70,879 (43.4%)
65,879 (-7.1%)
145,522 181,877 177,828
201,835 (13.5%)
196,835 (-2.5%)
calls for information*
2,600
1,000
500
300
300
3) Contracts monitored
10
10
10
10
10
* See `Significant Changes"below.
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99 99/00 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change *)
(% Change **)
2/0 2.5/0 2/0.5 # Employees
2/0.5
2/0.5
104,771 128,802 128,389 Personnel
130,956 (2.0%)
130,956 (o.o%)
40,751 53,075 49,439 Operations
70,879 (43.4%)
65,879 (-7.1%)
145,522 181,877 177,828
201,835 (13.5%)
196,835 (-2.5%)
Employees: full time / part time FTE's
* Percent change of 00/011'roposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
,SIGNIFICANT CHANGES:
The change in solid waste contractors, effective October 1, 1998, has made a difference in the number of calls
City Community Services Administration receives from customers. Once the transition was complete for this
change, calls and complaints decreased and have continued to do so.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
103
WHAT WE DO:
This department accounts for the City's social and
community service commitments, which are not
specific to an individual department or fund, and is
staffed by Community Services Administration.
Maintenance of four community buildings, direct cash
contributions, and utility subsidies for local social
service organizations, supported by the City, are
budgeted in this department. Administrative
allocations for services received from other City funds
are also budgeted in this department.
WHAT WE ACCOMPLISHED IN 1999/00:
• Developed contracts and provided funding for
services delivered through non-profit agencies:
• $70,000 for the Georgetown Project
• $35,000 for the Williamson County & Cities
Health District
• $12,000 for the Stonehaven Senior Center
• $10,000 for the Williamson -Burnet County
Opportunities (WBCO) Crisis Center
• $10,000 for the Georgetown Information &
Volunteer Exchange
• $7,500 for CARTS Transportation
• $5,000 for WBCO Nutrition Program
• $2,500 for the Literacy Council of Williamson
County
• $1,000 for the Hispanic Parents in Action
• Funded facility maintenance, utilities and/or
landscaping services for WBCO Head Start and
A Madella Hilliard Community Center.
• Developed a social services funding application
process.
104
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Develop contracts for services to be provided by
non-profit agencies.
• Conduct an analysis of City contributions (staff, in-
kind, services, and funding) provided to support
community social services.
• Prepare agreements for lease of City buildings and
property maintenance arrangements.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000101
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 105
99/00
00/01
01/02
98/99
99/00
Projected
Adopted
Projected Base
Actual
Budget
Actual
(% Change *)
(% Change **)
8,673
8,664
8,664
Facilities Maintenance
5,363 (-38.1%)
5,363
(0.0%)
80,500
84,000
84,000
Lease & Contracts
103,750 (23.5%)
42,750
(-58.8%)
62,787
130,000
130,000
Special Svc & Legal
130,000 (0.0%)
130,000
(0.0%)
12,907
13,000
13,000
Utilities
13,000 (0.0%)
13,000
(o.o%)
164,867
235,664
235,664
Subtotal - Department
252,113 (7.0%)
191,113
(-24.2%)
1,033,714
1,101,207
1,101,207
IntfdNondept'1Chrg
1,124,389 (2.1%)
1,124,389
(0.0%)
1,198,581
1,336,871
1,336,871
Subtotal - Department
1,376,502 (3.0%)
1,315,502
(-4.4^io)
* Percent change of 00/01 Proposed from 99/00
Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 105
WHAT WE DO:
The Airport Department is responsible for the day-to-
day operations and maintenance of the Georgetown
Municipal Airport. These activities include the
supervision of fuel sales concessions, monitoring the
leases for City -owned facilities, and the supervision of
the grounds maintenance. All of the above must be in
compliance with state and federal rules and regulations.
In addition, the Department provides support to the
Airport Advisory Board.
An Automated Weather Observation System (AWOS)
and a Remote Transmitter/Receiver Outlet (RTR-O) are
located on the field to provide continuous weather
information and clearance delivery services to the
pilots. The UNICOM ground -to -air and air -to -ground
radio is operated from 7:00 a.m. until dark, seven days
week, at a frequency of 123.0.
The runways are open to air traffic 24 hours a day,
seven days a week at an elevation of 789 feet. The
main runway, 18-36, is 5,000 feet long x 100 feet wide,
lighted from dusk to dawn. The crosswind runway, 11-
29, is 4,100 feet long x 75 feet wide. The lights are
radio controlled at the UNICOM frequency of 123.0,
and five clicks of the microphone.
The Airport owns and leases two large group hangars
to Ican Aviation and Currey Aviation, leases 30
tiedown spaces and 113 T -Hangar spaces, and leases
one small building to the Civil Air Patrol. Twelve
tiedown spaces are reserved for the temporary,
overnight visitors to the Airport.
The Airport operates as an Enterprise Fund and is
totally self-supporting. All expenditures are paid for
with Airport revenues, and no general fund (city tax
dollars) monies are spent on the Airport.
The Department also purchases and sells aviation fuel
(aviation gasoline and jet fuel), operates the UNICOM
radio, relaying accurate, up-to-date weather
information to pilots, and monitors and records the
weather broadcasts from the Automated Weather
Observation System (AWOS). Six part-time fuel
attendants, one part-time bookkeeper, and one full-time
106
grounds maintenance worker operate this department
under the direction of the Airport Manager.
WHAT WE ACCOtiIPLISHED IN 1999/00:
• Provided support for the 14th Annual Airshow.
• Completed utility lines for upgraded services to the
terminal building.
• Started construction on a new/remodeled terminal
building.
• Completed construction of 62 new T -Hangar
spaces.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Complete construction of the new/remodeled
terminal Building.
• Rehab the roof on T -Hangar C.
• Repair north access Ramp to Hangar D.
• Begin Federal Aviation Administration Part 150
Noise Study Program.
• Continue to pursue inclusion in the FAA airtraffic
contract control tower.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS
FY 97/98
FY 98/99
FY 99/00
FY 00
FY 00/01
1)
Gallons of jet fuel sold
149,382
140,000
155,000
277,100
300,000
2)
Gallons of AvGas sold
151,870
160,000
165,000
257,846
275,000
3)
Number of based aircraft
133
150
185
268
300
4)
T -Hangar occupancy rate
100%
100%
100%
100%
100%
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99 99/00 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change *)
(% Change **)
2/3.25 2/4.25 2/4.25 # Employees
2/4.25
2/4.25
151,134 157,584 155,396 Personnel
163,231 (5.0%)
163,231 (0.0%)
473,900 852,239 852,239 Operations
954,349 (12.0%)
889,349 (-6.8%)
1,608,389 852,653 354,607 Capital
246,000 (-30.6%)
10,000 (-95.9%)
2,233,423 1,862,476 1,362,242
1,363,580 (0.1%)
1,062,580 (-22.1%)
Employees: full time / part time FTE's
* Percent change of 00/0 1 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
SIGNIFICANT CHANGES:
Additional hours for part time fuel attendants were added in 1999/00 to handle the increase in fuel sales.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 107
WHAT WE DO:
Animal Services is committed to providing excellent
customer service, protecting the health and safety of all
people in Georgetown from animal nuisances and
hazards, and providing healthy and humane care and
treatment for animals. The Department provides
counseling and information on responsible pet
ownership, and nuisance and pest control. Animal
Services enforces City Codes relating to animals --most
commonly the "leash law" for dogs. The Department
assists law enforcement agencies in enforcing State
laws relating to animals (Cruelty to Animals, etc.)
Animal Services provides shelter for stray and
homeless pets, reunites lost pets with their owners and
finds homes for homeless cats and dogs through a
comprehensive Adoption Program. The Pet License
Program provides identification of lost pets 24 hours a
day, seven days a week, and gives owners of licensed
pets a "Free Ride" (no impoundment fees) for
impounded pets. Licensing is done through the mail, at
local Veterinary Clinics, and at the Animal Shelter.
A primary responsibility is protecting people in
Georgetown from the threat of rabies. This is
accomplished through enforcement of vaccination
requirements for dogs and cats, quarantining and
testing of animals that bite people, and educating
people to respect wildlife and avoid handling wild
animals. Officers patrol the City seven days a week,
responding to a variety of calls for service and are on
call 24 hours a day for emergencies involving animals.
Animal Services sponsors quarterly low cost Rabies
Vaccination Clinics, and provides information and
assistance for pet neutering in order to help alleviate
the pet overpopulation problems in Georgetown. The
Department utilizes volunteers and staff in doing "off-
site" adoptions at various places around Georgetown
and in nearby cities, thereby reducing the numbers of
pets destroyed. The Department provides residents
with cages and traps to control animal nuisances.
WHAT WE ACCOMPLISHED IN 1999/00:
• Decreased the number of animals killed in the
Animal Shelter by approximately 30%, even
108
though that number had remained almost constant
for the last four years.
• Increased the number of pets adopted from the
Animal Shelter by approximately 20%, mainly
through off-site adoption outreach programs
staffed mainly by volunteers.
• Decreased the number of animals impounded into
the Animal Shelter by approximately 10% through
encouraging spay/neuter programs to alleviate pet
overpopulation and through proactive counseling
and educating pet owners in responsible pet care.
• Enhanced Animal Services customer service by
moving into a new office trailer providing an
indoor lobby for customers and office space for
staff.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Implement an Animal Safety and Humane
Education program to be taught in Georgetown
Elementary Schools and elsewhere.
• Expand the Animal Shelter's adoption program by
increasing our volunteer base.
• Become less dependent on transfer programs and
take a leading role in pet adoptions in Williamson
County.
• Develop strategies to work toward no adoptable
pets being killed in Georgetown Animal Shelters.
• Expand Animal Services capabilities in
investigating animal abuse and neglect and taking
action in such cases by having an Animal Services
Officer become a Certified Animal Cruelty
Investigator.
• Increase data management efficiency and
capabilities by adding another computer to the
Animal Services office, allowing staff to look up
animal licenses, rabies vacanations and other
information more quickly.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
ACTrviTY INDICATORS
FY 97/98
FY 98/99
FY 00
FY 00
FY 00/01
Actual
Budget
Actual
1) Service calls
3,010
2,888
3,500
3,100
3,400
2) Animals impounded
1,691
1,706
2,100
1,566
1,900
3) Incoming phone calls
7,108
7,518
7,500
7,900
8,000
4) Animals euthanized
478
441
450
316
320
5) Animals Adopted
327
449
560
544
600
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
SIGNIFICANT CHANGES:
Animal Services staff moved into more adequate temporary office space awaiting construction of a new animal
shelter facility. An office trailer was leased and set up at the existing Animal Shelter site, and as a result this move
also allowed for an expansion of the space for cats into the old, small office. This expansion now provides a separate
space for observation of incoming cats, and cats with illnesses can be housed apart from healthy animals. A part time
shelter attendant will be upgraded to full time to provide expanded services at the Animal Shelter.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 109
99/00
00/01
01/02
98/99
99/00
Projected
Adopted
Projected Base
Actual
Budget
Actual
(% Change *)
(% Change **)
5.25/.5
6/0
6/0
# Employees
6.5/0
6.5/0
172,974
195,038
195,037
Personnel
215,633 (10.6%)
215,633 (0.0%)
39,095
52,312
52,312
Operations
75,270 (43.9%)
75,270 (0.0%)
1,445
0
0
Capital
0 (N/A)
0 (N/A)
213,514
247,350
247,349
290,903 (17.6%)
290,903 (0.0%)
Employees:
full time / part time F FE's
* Percent change of 00/0 1 Proposed from 99/00 Projected Actual
** Percent change of 01/02
Projected Base from 00/01 Proposed
SIGNIFICANT CHANGES:
Animal Services staff moved into more adequate temporary office space awaiting construction of a new animal
shelter facility. An office trailer was leased and set up at the existing Animal Shelter site, and as a result this move
also allowed for an expansion of the space for cats into the old, small office. This expansion now provides a separate
space for observation of incoming cats, and cats with illnesses can be housed apart from healthy animals. A part time
shelter attendant will be upgraded to full time to provide expanded services at the Animal Shelter.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 109
WHAT WE DO:
The Georgetown Public Library houses and
administers a collection of more than 70,000 items
including popular fiction and non-fiction, classics,
large -print, reference, books -on -cassette, videos,
literacy, Spanish-language, newspapers, magazines,
CD-ROM programs, and youth and children's
materials, to meet the life-long learning and reading
interests of Library users. Weekly story hours, a
summer reading program, reference services, and
public access to the Internet are among many library
services provided by staff without cost to the public.
Under a reciprocal borrowing agreement, library
users who hold current library cards can check out
materials from the Round Rock Library, or use the
inter -library loan service to borrow materials for a
small cost from other Texas libraries. Meeting room
space is available for Literacy Council tutoring
sessions and for organizations with educational aims.
The Georgetown Public Library works in concert
with other community organizations, i.e. Georgetown
Project and Georgetown Independent School District,
and the Assistance League of the Georgetown Area,
in an effort to provide solutions, within programming,
to social and educational concerns.
WHAT WE ACCOMPLISHED IN 1999/00:
• Added 744 linear feet of shelving though grants
from the Lower Colorado River Authority and
the Georgetown Library Foundation.
• Installed security cameras inside and outside the
library.
• Began a new volunteer program with the
assistance of the revitalized Friends of the
Library organization.
• Received professional advice about more
effective utilization of library space and began
making changes to create more work space for
the staff.
110
• Began grant process to acquire from the Gates
Foundations four new computers to use for public
Internet access.
• Received Texas Book Festival Award in the
amount of $1,500 to replace adult science books
that were damaged when the roof leaked.
• Produced, through the donated services of
Communication Arts Multimedia, Inc., a video to
use for library fund=raising.
• Expanded our collection to include music CDs
through donations from the United Way.
• Added the Williamson County Sun to our
microfilm collection through a grant from the
Georgetown Library Foundation.
• Responding to patron requests, and through a
grant from the United Way, purchased a free-
standing outdoor book return, which is located
adjacent to the parking lot.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Add four public access Internet terminals, to meet
public demand.
• Rearrange library space to operate more
efficiently and to make room for additional
equipment.
• Strengthen relations among the Library Advisory
Board, the Georgetown Library Foundation, and
the Friends of the Georgetown Library.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000101
ACTUAL ACTUAL BUDGETED
PROJECTED
PROPOSED
ACTIVITY INDICATORS FY 97/98 FY 98/99 FY 00
FY 00
FY 00/01
1) Circulation 220,430 240,4319 260,000
270,000
295,000
2) Registrations, new patron 3,006 1,836* 2,500
2,000
2,200
3) Books added per year 11,517 12,000 13,000
11,000***
12,000****
4) Children's program attendance 8,672** 9,014 16,000
11,000
16,000
* 97/98 statistics reflect large increases due to initiation of GISD student card (Kid's cards) program. By 98199, most students were
registered.
** During 1998, the summer reading program activities were heldat the Community Center, which offered more space than the library meeting room.
However, attendance fell off. In an effort to regain our previous high attendance rates, during the summers of 1999 and 2000 the activities are being held
at the library.
830,361 (0.0%)
Employees: full time / part time FTE's
*** The Library was without a catalogerfor three months, so bookprocessing slowed down.
* Percent change of 00/01Proposed from 99/00 Projected Actual
**** Since our book budget will not be increased in 2000101, the number of books added will level off.
** Percent change of 01/02 Projected Base from 00/01 Proposed
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99 99/00 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change *)
(% Change **)
10/6.25 10/6.25 10/6.25 it Employees
11/5
11/5
451,827 483,881 482,767 Personnel
518,189 (7.3%)
518,189 (0.0%)
214,813 212,274 212,274 Operations
213,110 (0.4%)
213,110 (0.0%)
78,374 99,062 99,062 Capital
99,062 (0.0%)
99,062 (0.0%)
745,014 795,217 794,103
830,361 (4.6%)
830,361 (0.0%)
Employees: full time / part time FTE's
* Percent change of 00/01Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 11 l
LIBRARY -- RESTRICTED DONATIONS
This fund receives and holds grants and donations received from library patrons, the Georgetown Library Foundation,
and from other sources. Funds are used to purchase materials specified by the donor or selected by the staff.
The Public Library receives materials and services funded through the Central Texas Library System, one of ten
cooperative library systems in Texas that distributes state funds to public libraries. The amount of materials received
is based in part on the population of the City of Georgetown and on the amount of local funds spent on the Public
Library.
99100 00/01 01/02
98199 99/00 Projected Adopted Projected
Actual Budget Actual Budget Budget
Beginning Fund Balance 16,850 17,206 26,586 33,544 0
REVENUES:
Donations 27,340 26,000 1,600 1,100 1,100
Interest & Other 4,515 1,100 27,000 20,000 20,000
Grants 14,476 18,358
Total Revenues 46,331 27,100 46,958 21,100 21,100
EXPENSES:
Parks, Library & Recreation 36,595
Community Services 40,000 40,000 54,644 21,100
Total Expenses
36,595
40,000
40,000
54,644
21,100
Ending Fund Balance
26,586
4,306
33,544
0
0
COMMUNITY SERVICES
112 ANNUAL OPERATING PLAN ELEMENT 2000/01
00<
GE�RG�T
01
yz
This page intentionally left blank
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
113
WHAT WE DO:
Sanitation funds, expended in this department, are paid
to the solid waste contractor (Texas Disposal Systems)
for services to residential and commercial customers.
The Contractor provides all curbside garbage and
recycling pickup for City customers. Charges for the
Joint Services Fund allocations are also included.
Additionally, this department funds the City's pro -rata
share of the Household Hazardous Waste Clean-up Day
for Williamson County. Oversight responsibilities and
monitoring of these services are conducted by
Community Services Administration.
WHAT WE ACCOMPLISHED IN 1999/00:
• Analyzed services and revised the contract which
includes service quality and customer satisfaction
measures, and a plan for contractor payments
based upon successful performance as compared
against these measures.
• Conducted a customer survey, to determine citizen
opinions about the service fees and what
performance issues are most important.
• Conducted, with the Collection Station, fall and
spring neighborhood clean up efforts to remove
bulky waste and brush from areas identified by
Code Enforcement staff as most critical and in
need of extra services.
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Develop and implement plan to combine
Collection Station and Sanitation operations.
• Analyze benefits of establishing a transfer station
in Georgetown for Solid Waste services.
• Work with Williamson County and other cities to
determine options for collection and disposal of
household hazardous waste materials.
114
• Sponsor, with the Collection Station, special
neighborhood clean-up projects.
• Continue to work with Code Enforcement staff on
efforts to remove bulky waste and brush from
areas identified as most critical and in need of
extra services.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
ACTUAL ACTUAL BUDGETED PROJECTED PROPOSED
ACTIVITY INDICATORS
FY 97/98
FY 98/99
FY 99/00
FY 99/00
FY 00/01
99/00
00/01
1) Average # Homes Served
9,056
9,975
9,700
10,350
10,975
2) Total pounds of solid waste
Projected Base
Actual
Budget
Actual
collected
N/A
20,084,288*
24,300,000
31,600,000
33,500,000
3) Recycling participation rate
N/A
42.68%
45%
42%
45%
4) Household Hazardous Waste
Day Customers 676 490 600 840 850
5) Percentage of residential customer
complaints as compared to service
opportunities (average monthly) N/A 0.11% N/A 0.05% 0.05%
6) Percentage of commercial customer
complaints as compared to service
opportunities. (average monthly) N/A 0.08% N/A 0.10% 0.08%
• New indicator for FY 98/99. Figure represents only 9 months for FY 98/99.
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99
99/00
Projected
Adopted
Projected Base
Actual
Budget
Actual
(% Change *)
(% Change **)
38,488
41,115
42,100 Franchise Fees
47,500
(12.8%)
49,450
(4.1%)
51,710
58,153
69,981 General Fund Alloc.
66,865
(45%)
66,865
(0.0*�0)
95,855
106,117
104,785 Joint Svs Allocations
108,738
(3.8%)
108,738
(0.0%)
10,000
20,000
20,000 Special Svc & Legal
20,000
(0.o%)
20,000
(0.0%)
1,455,740
1,570,675
1,614,000 Texas Disposal Systems
2,055,882
(27.4%)
2,138,903
(4.0%)
4,882
5,000
5,000 Contingency
5,000
(0.0%)
5,000
(0.0%)
2,474
2,000
2,000 Programs & Projects
2,000
(0.0%)
2,000
(0.01/)
1,659,149
1,803,060
1,857,866
2,305,985
(24.1%)
2,390,956
(3.7%)
* Percent change of 00/01Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
SIGNIFICANT CHANGES:
Beginning October 1, .1998, the City contracted with a new company for solid waste and recycling services. This
service emphasizes quality, customer satisfaction methods and City values. Increasing operational costs by the
contractor results in a rate increase to offset these costs, effective in December 2000.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 115
WHAT WE DO:
The Collection Station operates the public drop-off for
solid waste services. Staff evaluate materials,
determine residency, and charge fees based upon a
service fee schedule. In addition, staff mows and
maintains the closed landfill area.
The Collection Station also operates a tree and brush
mulching program and the recycling operation for
waste oil, oil filters, batteries, and antifreeze. The
Collection Station chips brush brought in and the wood
chips are given to citizens at no charge.
The City participates with local funds and staff support
from this department in a Household Hazardous Waste
clean-up program in conjunction with other cities,
Williamson County, Brazos River Authority, and the
Texas Natural Resource Conservation Commission
(TNRCC).
WHAT WE ACCOMPLISHED IN 1999/00:
• Planned and conducted a fall and spring
Community Clean-up effort with assistance from
Texas Disposal Systems, the Code Enforcement
officers, police officers, and Georgetown Project
VISTA volunteers.
• Provided staff support to the Household
Hazardous Waste Clean -Up event held in April,
2000.
• Provided staff support to solid waste, recycling
and bulky waste program, and assisted the service
contractor with customer service issues and
special concerns.
• Conducted a review of services and fee changes
based upon the review and a customer satisfaction
survey, completed in the spring, 2000.
116
WHAT WE PLAN TO ACCOMPLISH IN 2000/01:
• Support the Household Hazardous Waste Clean -
Up Program.
• Support the solid waste, recycling and bulky
waste program.
• Plan and conduct special neighborhood clean-up
projects.
• Develop and implement a plan to combine the
Collection Station and Sanitation operations.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01
-
ACTUAL
ACTUAL
BUDGETED
PROJECTED
PROPOSED
- ACTIVITY IlNDICATORS
FY 97/98
FY 98/99
FY 99/00
FY 99/00
FY 00/01
1) Gallons of Oil Recycled
3,636
3,636
3,400
3,500
3,500
2) Number of Customer Visits *
N/A
5,500
5,800
6,000
6,000
3) Gallons of Antifreeze
* Percent change of 00/01 Proposed from 99/00 Projected Actual
Recycled
888
888
200
300
300
4) Cubic Yards of Waste
Collected
5,200
5,200
3,900**
4,000
4,000
* New indicator for FY 98/99
**Reflects contract change in solid waste
and bulky waste procedures. Curbside
service allows additional amounts and bulky waste (up
to five cubic yards in addition to the 96 gallon cart) to be picked up weekly.
2000/01 ADOPTED BUDGET AND 2001/02 PROJECTED BUDGET:
99/00
00/01
01/02
98/99 99/00 Projected
Adopted
Projected Base
Actual Budget Actual
(% Change *)
(% Change **)
1.5/.5 1.5/.5 1.5/.5 # Employees
1.5/.5
1.5/.5
56,684 63,132 63,131 Personnel
62,813 (-0.5^/0)
62,813 (o.o%)
79,618 72,407 72,407 Operations
70,081 (-3.2%)
70,081 (0.o%)
136,302 135,539 135,538
132,894 (-2.0%)
132,894 (o.o%)
Employees: full time / part time FTE's
* Percent change of 00/01 Proposed from 99/00 Projected Actual
** Percent change of 01/02 Projected Base from 00/01 Proposed
SIGNIFICANT CHANGES:
The implementation of a new contract with Texas Disposal Systems included changes in solid waste and bulky waste
procedures, allowing customers to set out for weekly pick-up, a 96 gallon cart plus up to five additional cubic yards
of waste. This change in curbside service has resulted in a decrease in the amount of waste citizens bring to the
Collection Station for disposal.
Solid waste rates will continually be impacted by the implementation of United States Environmental Protection
Agency Subtitle D Regulations and Rules promulgated by the Texas Natural Resource Conservation Commission.
COMMUNITY SERVICES
ANNUAL OPERATING PLAN ELEMENT 2000/01 117
O GE012
O��'DED �
This page intentionally left blank.
COMMUNITY SERVICES
118 ANNUAL OPERATING PLAN ELEMENT 2000/01