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Home My WebLink About09 - Information Resourceslrf07ma O�er�l Reso rces 1' The Division of Information Resources provides information and technology management services in support of all City divisions. The division includes functional services including Network Administration, Technology Training, Web Site Management, Computer and Peripheral Replacement and Maintenance, and Systems Administration. The division also manages the Information Services Internal Services Fund and the Mapping Fund. Information Resources 00/01 01/0202/03 99/00 00/01 PROJECTED ADOPTED ESTIMATED ACTUAL BUDGET ACTUAL % Chan e* BASE Information Resources Ops 529,184 579,344 513,552 621,081 (20.9%) 626,033 IR Capital Replacement 419,148 545,132 518,736 362,633 (-30.1%) 478,483 Mapping Fund 10,000 13,367 13,367 6,284 (-53.0%) 3,500 Division Total 958,332 1,137,843 1,045,655 989,998 (-5.3%) 1,108,016 ' Percent change of 01/02 Adopted from 00/01 Projected Actual Capital 13% IR Operations 627,365 r Operations 36% Capital Replacement 362,633 Personnel 51% 0 200,000 400,000 600,000 800,000 109 Information Resources DEPARTMENT DESCRIPTION The Division of Information Resources provides information and technology management services in support of all City divisions. The division includes: 1) Information Resources Administration; and 2) Information Resources functional services that include Network Administration, Technology Training, Web Site Management, Computer and Peripheral Replacement and Maintenance, and Systems Administration. The division also manages the Information Services Internal Services Fund and the Mapping Fund. MAJOR DEPARTMENT GOALS • Assist all City divisions in streamlining work processes through the use of technology. • Provide timely and accurate public information via the City's web sites. • Increase City-wide employee efficiency and effectiveness through technology training. • Provide cost effective information technology management services. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2000/2001 • Implemented new Citizen Issue Tracking and Code Enforcement software to increase code compliance and streamline the process. • Implemented Phase 1 of the integrated Financial, Human Resource and Customer Information System to improve efficiency and enhance customer service. • Extended the City's fiber optic network to Fire Station 4 to provide the City-wide network. • Developed a new internal workflow automation application for Legal Services requests to assist in workflow processing. • Enhanced citizen communication and access through upgrades to the City's website. • Established a new computer training center and implemented an automated learning management system to facilitate in house opportunities. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2001/2002 • Complete Phases I and II of the integrated system upgrade which includes Human Resources and Customer Information Systems. • Expand in-house technology training through the use of new knowledge management and on-line content software. • Identify and pursue possible outsourcing partnerships for management of the City's core systems to provide cost-effective technology management. • Develop and implement a City-wide Intranet site to provide centralized access to electronic forms and information for City employees. • Redesign the City's website to provide a more user-friendly interface. INFORMATION RESOURCES 99/00 ACTUAL 00/01 BUDGET 00/01 ACTUAL 01/02 ADOPTED 02/03 PROJECTED Division Director 1 1 1 1 1 Administrative Assistant (shared with HR) 1 .5 .5 .5 .5 System Support 3 3 3 3 3 Webmaster 0 1 1 1 1 Technical Support 2 2 2 2 2 Project Manager/ Training Coordinator 1 1 1 1 1 Total PT/ 8 8/.5 1 8/.5 8/.5 1 8/.5 M11 WORKLOAD MEASURES ACTUAL FY 98/99 ACTUAL FY 99/00 BUDGETED FY 00/01 PROJECTED FY 00/01 PROPOSED FY 01/02 1. Help desk calls received ' 1,684 1,252 2,800 1,805 2,000 2. Computers replaced 36 67 77 81 10 3. # of computer users 260 272 320 305 325 4. # of servers managed 11 13 N/A 17 19 5. # of training sessions conducted N/A N/A N/A 59 200 Change in tracking system PERFORMANCE MEASURES ACTUAL FY 98/99 ACTUAL FY 99/00 BUDGETED FY 00/01 PROJECTED FY 00/01 PROPOSED FY 01/02 1. % Help Desk calls resolved within BUDGET ACTUAL 367,495 432,965 367,176 Personnel service level standards N/A N/A N/A N/A 85% 2. # of hits to web site 367,889 1,331,505 3,250,000 2,000,000 3,000,000 3. % users with basic training in core applications N/A N/A N/A N/A 75% 4. Network up time N/A N/A N/A N/A 95% 5. Cost of service per user/per year N/A N/A N/A $2,758 $2,621 ' Combined Administration and ISF operations DEPARTMENTAL BUDGET: INFORMATION SERVICES FUND 529,184 579,344 513,552 MAJOR BUDGET CHANGES/ISSUES: 02/03 01/02 ESTIMATED ADOPTED BASE 497,529 497,529 123,552 128,504 621,081 626,033 Personnel costs for 2001/02 increase due to the hiring of a Division Director, which was previously unfilled. The computer and printer replacement program was suspended for this fiscal year and will resume in FY 02/03 with a four year replacement cycle. 111 00/01 99/00 00/01 PROJECTED ACTUAL BUDGET ACTUAL 367,495 432,965 367,176 Personnel 161,689 146,379 146,376 Operations 529,184 579,344 513,552 MAJOR BUDGET CHANGES/ISSUES: 02/03 01/02 ESTIMATED ADOPTED BASE 497,529 497,529 123,552 128,504 621,081 626,033 Personnel costs for 2001/02 increase due to the hiring of a Division Director, which was previously unfilled. The computer and printer replacement program was suspended for this fiscal year and will resume in FY 02/03 with a four year replacement cycle. 111 Information Resources Capital Replacement The purchase and support of computers and peripherals, end-user training, major business applications, and the network system are included in this department. Costs are assessed on a per capita or per component basis, and charged back to the user division over the life of the equipment. Equipment is then purchased on a coordinated, centralized, pre -planned basis, which minimizes cost of purchase, maintenance, and training. Divisions are also charged for the maintenance of production applications and their proportionate use of network resources. CAPITAL REPLACEMENT CONTRACTS BUDGET: INFORMATION SERVICES FUND 99/00 00/01 ACTUAL BUDGET 217,550 261,799 201,598 283,333 00/01 PROJECTED ACTUAL 243,650 Operating 275,086 Capital 419,148 545,132 518,736 MAJOR BUDGET CHANGES/ISSUES: Capital replacement decreases in 2001/02, as the City expands its replacement program from three to four years, with only minimal replacement scheduled for 2001/02. 112 02/03 01/02 ESTIMATED ADOPTED BASE 230,777 230,777 131,856 247,706 362,633 478,483 Capital replacement decreases in 2001/02, as the City expands its replacement program from three to four years, with only minimal replacement scheduled for 2001/02. 112 Information Resources Internal Service Fund 113 01/02 02/03 03/04 04/05 05106 Services Software 8,000 8,000 10,000 10,000 50,000 Technology Training 20,000 20,000 30,000 35,000 40,000 Annual Contracts 162,277 162,277 178,505 196,355 215,991 Desktop Operations 9,000 9,000 9,450 9,923 10,419 Network Operations 24,000 24,000 25,200 26,460 27,783 Contingency 7,500 7,500 7,500 7,500 7,500 Total Services 230,777 230,777 260,655 285,238 351,692 Capital Outlays and Projects Replacement Desktop Hardware 18,500 134,350 141,068 148,121 155,527 New Desktop Hardware Replacement Network Hardware 113,356 113,356 85,000 90,000 140,000 New Network Hardware Total Capital Replacement 131,856 247,706 226,068 238,121 295,527 Total IR Internal Service Fund 362,633 478,483 486,722 523,359 647,219 Number of Computers Replaced 12 63 66 69 73 113 QED This page intentionally left blank. fiGI