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HomeMy WebLinkAboutDevelopment Acct. SpecialistPage 1 of 2 City of Georgetown JOB DESCRIPTION Job Title: Development Account Specialist Effective Date: 07/01/2012 FLSA Category: Non-exempt Revision Date: 04/17/2014 SUMMARY: Processes and balances development fees and utility payments. Initiates and maintains the updates and changes to accounts for new construction, and issues the water meters and electric meter cans. Processes customer work orders and initiates the billing of services. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:  Responds to internal and external customers’ inquiries and complaints and call escalations.  Compiles and processes Statement Bills and posts payments on City Bills  Educates and assists customers with: Aqua-messenger Program, advanced leak and billing questions, and complex questions regarding utility service.  Creates and activates electric and water services for new accounts and issues water meters and electric meter cans.  Processes customers’ work orders for appropriate departments and initiates the billing of services.  Maintains the inventory of water meters and electrical cans and associated supplies.  Updates and maintains the Clearance Log for Certificate of Occupancy, and Finals; updates customer accounts for home finals, temporary tenants, and Certificate of Occupancy.  Makes decisions as to the accuracy of the readings and charges on utility accounts; calculates adjustments, and updates the appropriate record.  Updates customer accounts for home finals, temporary tenants, and certificate of occupancies.  Prepares work orders for commercial, residential, and airport customers to initiate connects, disconnects, transfers of service, re-reads, 5 day connects, along with any other service request, and bills the applicable fees.  Provides assistance and education to CSR’s on utility policies and processes.  Resolves potential customer account issues and problems by analyzing and interpreting consumption data and formulating a recommendation.  Advises management on inconsistent administration of policies with the goal of providing consistent service for the customer.  Provides solutions to customer issues based on department policies and guidelines.  Maintains a general understanding of department policies and processes, billing rate structures, and utility operations and their effect on the corresponding customer utility accounts in order to provide guidance and information to customers on specific concerns.  Provides pertinent information to callers regarding events experienced by the utility to inform and educate customers.  Explains City ordinance and operational changes to customers.  Performs other duties as assigned. MINIMUM QUALIFICATIONS: Education, Training and Experience Guidelines Associate degree from an accredited college or university with major course work in accounting, finance or business. Three years accounting, customer service and/or cash handling experience. One additional year of the required experience may be substituted for one year (30 semester hours) of the required education. Page 2 of 2 Knowledge of:  Good customer relations practices.  Credit collection practices.  Basic accounting and billing procedures.  Federal, State and Local laws.  City practice, policy and procedures Skill in:  Performing data entry; operate a 10-key calculator,  Using computer and related software.  Executing oral and written instructions and reports.  Communicating effectively, both orally and in writing.  Establishing and maintaining effective working relationships.  Working with utility rates, counting cash and giving correct change; balancing utility cash drawer.  Interpreting utility bills for customers and makes decisions as to their validity.  Analyzing data and problem solving.  Adding and balancing payments; figures utility bills, provides analytic review of trend analysis  Interpreting meter readings for customers  Adding and balancing payments; figures utility bills, provides analytic review of trend analysis  Interpreting meter readings for customers LICENSES AND CERTIFICATION REQUIREMENTS None PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, use of foot controls.