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HomeMy WebLinkAboutAnimal Services ManagerPage 1 of 2 City of Georgetown JOB DESCRIPTION Job Title: Animal Services Manager Effective Date: 10/01/2012 FLSA Category: Exempt Revision Date: 07/08/2014 SUMMARY: Manages and promotes the services and programs of the Animal Services Department. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:  Manages and coordinates the day-to-day operations of Animal Services.  Selects, supervises, and develops staff through review of performance data, conferences, counseling, training and evaluating of performance to include field and animal shelter operations.  Recruits, manages, and trains (150+) volunteers; conducts new volunteer orientations monthly.  Leads the development of the annual budget and monitors expenditures/revenues.  Writes training manuals and implements new training techniques and models;  Leads the development of policies, procedures, and protocols for department; interprets/explains and ensures that staff and customers comply with procedures, policies, and protocols.  Develops performance measures for programs and monitors progress toward goals.  Provides leadership to resolve customer complaints and disputes.  Serves as local rabies control authority and chief spokesperson for animal related issues.  Leads all fundraising efforts with the assistance of the Friends of the Georgetown Animal Shelter.  Serves as community liaison speaking in schools, to service organizations and at special events.  Performs special projects.  Serves on Animal Shelter Advisory Board.  Performs other duties as assigned or required. MINIMUM QUALIFICATIONS: Education, training and Experience Guidelines Bachelor’s Degree from an accredited college or university. Five years of full-time progressively responsible work experience in animal services with additional emphasizes on customer service. Two years of the required experience must have been in a supervisory capacity. One additional year of experience may be substituted for 1 year (30 semester hours) of the required education with a maximum substitution of four years. Knowledge of:  Federal, state and local laws pertaining to the care, treatment, handling and impoundment of animals.  Animal services and related programs.  Supervisory and managerial techniques and principles.  City and department practices, procedures and protocols.  Good customer relations related to dealing tactfully and professionally with customers and public in emotional or adversarial conditions.  Budget preparation and monitoring. Skill in: Page 2 of 2  Handling conflict and uncertain situations.  Handling multiple tasks and prioritizing.  Resolving problems or situations requiring the exercise of good judgment.  Establishing and maintaining effective working relationships.  Communicating effectively, both orally and in writing.  Using computer and related software applications.  Analyzing and interpreting animal behavior and human behavior.  Analyzing data to determine effectiveness of programs. LICENSES AND CERTIFICATION REQUIREMENTS Valid Class C Texas driver’s license Basic certification from the Texas Department of Health as a Certified Animal Control Officer. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, use of foot controls. Exposure to extreme temperature when outdoors; constant noise from barking dogs at the shelter. Physical risk from wild or vicious animals, occasional threats from agitated individuals, risk of contracting zoonotic disease (including rabies).