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City of Georgetown
JOB DESCRIPTION
Job Title: Technical Services Manager
Effective Date: 9/14/15
FLSA Category: Exempt
Revision Date:
SUMMARY:
Manages the operation and maintenance of the City’s utility operational technology systems by the efficient utilization of
personnel, materials, and budget; conduct operations and maintenance activities in a safe, regulatory compliant, and
efficient manner; provide reliable service to electric and water utility departments.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of
the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties
performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description does not constitute an employment agreement and is
subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to,
the following:
Operations & Maintenance
Manages the daily operations of the Technical Services Department including the effective use of personnel,
materials, and budget to operate and maintain the SCADA, Metering, and other operational technology systems.
Assists Technical Services personnel in troubleshooting operations and maintenance concerns of the operational
technology systems.
Conducts root cause evaluation for system operations and maintenance problems and develops programs,
policies and procedures to prevent recurrence.
Employee Development
Monitors the performance of subordinate personnel and contractors and provides accurate and timely feedback
including detailed performance evaluations.
Develops and implements the department qualification and training plan with the Utility Safety and Training
Coordinator including annual update of qualification manuals, reporting, and scheduling of internal and external
training.
Participates with Utility Safety and Training Coordinator in Development, implementation, update, documentation,
and support of the department safety program.
Budgeting & Controls
Prepares annual budget by evaluating and forecasting staffing, materials, and contractor services needs.
Develops annual and five year CIP with Water Services, Energy Services, and Systems Engineering Departments
by using operations and maintenance history, financial forecasts, utility demand forecasts, and advances in
system automation and smart-grid initiatives.
Presents reports and expense-related requests requiring board approval to the GUS Board and the City Council.
Asset Management
Participates with System Engineering in development and update of the maintenance program for Technical
Services.
Implements and documents the maintenance program for the Technical Services Department.
Supports Systems Engineering with periodic review of service and construction standards with recommendations
for material changes.
Participates with Systems Engineering in the design review of Utility CIP projects with a focus on operations and
maintainability.
Tools, Equipment and Supplies
Periodically reviews material needs with Purchasing Dept and recommends materials, stock levels, and
disbursement procedures.
Establishes standards, procures, maintains equipment, tools, and test equipment.
Establishes and maintains appropriate calibration program for applicable equipment, tools, and test equipment
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General Management
Develops, monitors, and communicates operational metrics of Technical Services with employees, customers,
and contractors.
Conducts Interviews, and hires candidates for Technical Services.
Attends meetings with industry peers and regulatory agencies to stay informed on emerging trends and
regulation.
Serves as part of the utility response and recovery efforts for emergency management.
Provides quality customer service to city staff, the general public, and all other work contacts.
Performs other management and administrative duties as required.
MINIMUM QUALIFICATIONS:
Education, training and Experience Guidelines
Associates Degree in a related filed from an accredited technical college AND eight to ten years of experience in
operational technology systems (SCADA,AMI ,Communications Networks, Utility Telecom etc), including four years in a
leadership or supervisor role, showing a high level of management and leadership skills; or any equivalent combination of
experience and training that provides the required knowledge, skills, and abilities.
Knowledge of:
Knowledge of Utility Operational Technology systems (SCADA, AMI, Communications Networks, Utility Telecom,
etc.) operation and maintenance.
Knowledge of Control Center Operations for utilities.
Knowledge of state and federal regulations.
Knowledge of Distribution Automation, Smart Grid, and Demand Response Initiatives
Advanced knowledge of safety procedures requirements.
Skill in:
Ability to select, train, motivate, evaluate, and effectively utilize and lead staff.
Ability to troubleshoot technology system process and technical problems
Ability to establish and maintain effective working relationships; effectively supervise others; understand and
follow detailed oral and written instructions; communicate effectively both orally and in writing; operate a computer
using specialized analysis software; operate specialize test equipment
Ability to maintain detailed and accurate records.
Ability to develop, and implement procedures, policy, standards, and training materials.
Prepares spreadsheets, documents, memorandums and technical reports; Staff evaluations
Performs financial/budgetary calculations; performs calculations and analyzes electric distribution system
parameters.
Makes judgment from visual, oral, and written information, analyzes situations and adopts effective, efficient, and
reasonable courses of action in accordance with regulations, policies and procedures to properly operate and
maintain assets, ensure the safety of personnel, and deliver service to customers.
LICENSES AND CERTIFICATION REQUIREMENTS
Texas Drivers License.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision,
hearing, talking, use of foot controls.
General climate controls within the confines of an office setting and occasional exposure to outside elements associated
with seasonal weather patterns in the Central Texas area. Very limited exposures associated with electric power and
energized circuits and water and wastewater processes as occasionally might be required to necessitate remedial and
managerial action to restore operational technology systems.