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HomeMy WebLinkAboutNetwork AdministratorPage 1 of 2 City of Georgetown JOB DESCRIPTION Job Title: Network Administrator FLSA Category: Exempt Effective Date: 10/01/2012 Revision Date: 11/14/14 SUMMARY: The IT Network Administrator is responsible for the daily management and maintenance of network requirements such as upgrade installs and network monitoring; VoIP system including: phone provisioning/deprovisioning, call center administration including script design and maintenance, CER maintenance, mobile device integration, and voice/web conferencing. Administers phone systems using tools such as Cisco Call Manager, Cistera, and WebEx interfaces. Assists with managing and maintaining Local Area Network (LAN), Wide Area Network (WAN), Wireless Access Systems, cable plant, internet circuits, and related servers and services. Responsibilities include hardware and software installation and troubleshooting, inventory control and reporting, working with vendors on warranty issues, and annual negotiation and ongoing monitoring of maintenance (SmartNet) contracts. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:  Monitors performance and security of all responsible systems. Maintains security and facilities management for datacenter and equipment rooms.  Manages and Maintains Cisco VoIP phone system, including provisioning\deprovisioning of hardware and software based phones, phone numbers, voice mail accounts, and mobile device integrations.  Manages and maintains Emergency responder and Intrado systems for 911 calling space  Manages and maintains current call center software including script design and maintenance  Provide technical support for IP telephones and internal phone numbers, and mobile devices as related to the VoIP system.  Manages and maintains the City Voice and Web conferencing systems, user account creation, license tracking, and related hardware.  Responsibilities include hardware and software installation and troubleshooting, inventory control, assessing maintenance needs in light of warranty contracts, working with vendors on warranty issues, and annual negotiation and ongoing monitoring of maintenance (SmartNet) contracts.  Assists in maintaining: Cisco IP network for LAN and WAN, including routers, switches, and firewalls; internet connectivity for the City, including management of internet traffic shaping and filtering systems; and the City’s wireless access network infrastructure.  Assists in managing network security equipment including firewalls, VPN hardware and software, Intrusion Detection System, etc.  Monitors and troubleshoots problems with network connectivity, including use of network packet analysis tools as needed.  Participates in short and long-term strategic planning  Maintains accurate inventories of network hardware and software. Maintains accurate records of system configurations and upgrades.  Perform preventative and optimization measures on network and VoIP systems in conjunction with City standards  Keep up with technology trends relevant to job responsibilities; use research tools to troubleshoot and make recommendations for system optimization; document research finds in IT Documentation and division directory; document work done on systems in Call Tracking.  Use the City’s ticketing system to organize work assignments and track and document progress. May serve as backup to the Network Administrator or Operations Manager.  Performs all job duties according to all approved safety rules and procedures. Page 2 of 2  Promptly reports all accidents, injuries, theft, loss, and broken/damaged equipment/property to their immediate supervisor. Reports or corrects all unsafe practices or conditions they observe to their immediate supervisor.  Serves in extension of current duties as required for emergency management, particularly in the areas of server and network availability. MINIMUM QUALIFICATIONS: Education, training and Experience Guidelines Associates degree in any computer or information systems-intensive discipline and four (4) years of experience in networking, VoIP administration, servers, operating systems and management, which includes experience in Cisco iOS administration, or any equivalent combination of experience and education to meet minimum qualifications. Experience may substitute for education up to a maximum of two (2) years. Knowledge of:  Cisco VoIP telephone systems including voice mail, emergency responders, and call centers.  Cisco iOS administration concepts.  Wide area network (WAN) and local area network (LAN) design, implementation, and management  Wireless network technologies  OSI model and concepts  Change control and Documentation processes  Understanding of how to handle confidential information and awareness of the consequences of improper administration or release.  Skill in:VoIP networking concepts, management, and trouble shooting  IP networking including routers, switches, QoS, wireless access systems, and WAN and LAN  Fiber optic networking and intrusion detection systems, Reading and understanding technical manuals, policies, procedures, and system documentation.  Communicating effectively, both orally and in writing.  Establishing and maintaining effective working relationships with co-workers.  Writing clear, accurate, timely documentation.  Writing clear, concise memos in non-technical terminology to brief managers, supervisors and end-users.  Performing arithmetic calculations of computer or database capacity, and make projections and forecasts.  Exercising sound judgment in interpretations and decisions. Able to establish and maintain effective working relationships with peers, clients, citizens, and vendors. LICENSES AND CERTIFICATION REQUIREMENTS Texas Driver’s License Currently holds, or ability to obtain one of the following certifications within 6 months of employment: Network + Cisco Certified Network Administrator (CCNA) Security+ PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, use of foot controls. Extended periods with a computer, display monitor, keyboard, and mouse. On call 24x7x365 for any and all services.