HomeMy WebLinkAboutInformation Technology DirectorPage 1 of 2
City of Georgetown
JOB DESCRIPTION
Job Title: Information Technology Director
FLSA Category: Exempt Effective Date: 10/01/2012
Revision Date: 05/30/2014
SUMMARY: Administers and directs all aspects of the City’s information technology and systems, including leadership in
implementing information technology initiatives, overseeing the operation of the IT department and ensuring it aligns with
the business objectives of the organization. Formulates policies, concepts, and procedures to ensure effective and
efficient use of information technology systems and programs. Work is performed under broad direction with wide latitude
for exercising of initiative and independent judgment.in establishing standards and setting priorities.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of
the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties
performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description does not constitute an employment agreement and is
subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to,
the following:
Strategy/Planning: In collaboration with IT Steering Committee, directs development of long-range information
technology plans to supports the city’s programs and administration. Fosters innovation, prioritizes IT initiatives,
and coordinates the evaluation, deployment, and management of current and future IT systems across the
organization. Establish IT departmental goals, objectives, and supporting budget. Develops policies and
procedures for data and facility security, disaster recovery, storage of critical data, and alternate site operations
during emergencies.
Acquisition/Deployment: Advises on definition of business and systems requirements for new technology
implementations. Collaborates with IT Steering Committee on project portfolio for the selection and acquisition of
major information systems. Reviews, negotiates, approves and administers hardware, software and services
acquisition and maintenance contracts. Defines and communicates plans, policies, and standards for the
organization for acquiring, implementing, and operating IT systems.
IT Operations Management: Ensures continuous delivery of IT services through oversight of IT systems uptime
and performance. Defines and oversees operational policies and processes for all IT operational components
(servers, storage, networks, software, security, etc.). Oversees provision of end-user services, including help
desk and technical support services.
Organizational Management: Develops and maintains an appropriate IT organizational structure that supports the
needs of the business. Selects, supervises, and develops staff through review of performance data, conferences,
training and performance review.
Administrative Management: Establishes and maintains regular written and in-person communications with the
City’s executives, department heads, and end users regarding pertinent IT activities. Develops and monitors the
information technology annual operating and capital budgets.
Collaborates with and advises other management staff with respect to information technology matters.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education, training and Experience Guidelines
Bachelor’s degree from an accredited college or university in business or an information technology related field. Ten
years of full-time increasingly responsible experience work in information technology. Four years of the required
experience must have been in a supervisory capacity.
Knowledge of:
Capabilities, limitations, costs, acquisition procedures, performance, and operation of computer systems.
System analysis and design.
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Leadership styles and how they are applied.
Demonstrated ability to make disciplined and successful decisions with the potential to significantly impact City
budgets and business operations.
Municipal government operations; or similar private sector operations; including budgeting, management
structures, political processes, government/corporate ethics and transparency, customer service practices, and
public service delivery.
“Best practice” project management techniques specific to the implementation of enterprise business systems.
These projects may include change management, stakeholder communication, requirements engineering,
iterative technical testing, and staff training.
Technology components including local area networks, server/client technologies, relational database
management systems, enterprise class software applications, tiered software applications, software development
cycles, server/desktop virtualization, VoIP phone systems, geographic information systems (GIS), and personal
computer hardware/software.
Skill in:
Providing leadership and making sound decisions.
Planning, directing and coordinating complex computer applications.
Establishing priorities and organizing effectively.
Establishing effective productive working relationships with internal staff and elected official as well as external
individuals and entities.
Communicating and interacting effectively with executive management, vendors, and other entities.
Researching, evaluating, and reporting on proposed technology systems, perform requirements documentation,
review and comment on complex contracts, and negotiate with technology vendors.
Communication effectively, both orally and in writing.
Reading and understanding technical manuals, policies and procedures, system documentation.
Writing clear, accurate, timely documentation.
Performing arithmetic calculations of computer or network capacity; making simple projections and forecasts.
Performing basic financial/budget reviews of department results.
Exercising sound judgment in interpretations and decisions.
LICENSES AND CERTIFICATION REQUIREMENTS
Valid Class C Texas Driver’s License
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision,
hearing, talking, use of foot controls.