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City of Georgetown
JOB DESCRIPTION
Job Title: Systems Analyst, Senior
FLSA Category: Exempt Effective Date: 8/01/2013
Revision Date: 05/30/2014
SUMMARY: Performs intermediate technical work on critical and non-critical enterprise software systems to insure that
they meet the specific technical requirements of the business processes they are intended to support. Primary
responsibilities include the design, specification, and support of enterprise software systems; analyzing, documenting and
designing software system integrations. Carries out the technical processes related to enterprise software
implementations, changes, and upgrades.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of
the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties
performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description does not constitute an employment agreement and is
subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to,
the following:
Provides intermediate level systems analyst work on enterprise software systems.
Serves as the primary technical expert on specific systems.
Collaborates with other technical staff and system users in the technical design, specification, and support of
mission critical software systems and non-mission critical systems.
Collaborates with technical staff and users to analyze processes and translates them into detailed technical
requirements for the design of software systems and their sub-components.
Provides intermediate level technical support for specific systems.
Works with other information technology staff on technical issues related to specific systems.
Specifies and documents integrations between different software systems including specific data exchanges,
types of software interactions (web services, database connections), database schema design, and the use of
software integration tools.
Writes specifications for data inputs and outputs including the design of forms, graphical user interfaces, web
pages, and reports.
Designs and carries out technical testing of new software, software upgrades, and other changes/additions to
existing software systems.
Assists in the evaluation new software products to insure that they meet all necessary technical requirements.
Analyzes the technical requirements of software systems that are being considered for purchase and/or upgrade
Provides technical guidance and specifications to software programmers.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education, Training and Experience Guidelines
Bachelor’s Degree from an accredited college or university in an Information Technology, Management Information
Systems, Geographic Information Systems, Computer Science, Business Administration, Accounting or related field.
Three years of full-time relevant work experience in computer operations, programming, and/or systems analysis
One additional year of full-time experience may be substituted for 30 semester hours of the required educations with a
maximum substitution of two years.
Knowledge of:
Intermediate tools and techniques of technology system analysis.
Computer networks, servers, virtual server and desktop technology, Windows desktops, relational database
management systems, and enterprise software applications (web based, cloud based, and server based).
Specific areas of local government technology application that may include emergency service provision;
geographic information systems; virtual desktop and server technologies; water, wastewater, and electric utility
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provision; and customer billing/relationship management.
Assessing software systems’ ability to meet the needs of business operations.
Techniques and best practices of project management.
Specific custom-off-the-shelf (COTS) software implementation methodologies.
Local government business process and functions including budgeting, management structures, political
structures, and public service delivery.
Research techniques, IT best practices, and knowledge of contemporary issues in Information Technology.
Skill in:
Working with technical staff, system stakeholders, and managers.
Exercising judgment, diligence, and responsibility when addressing mission critical information systems whose
failure could result in a substantial financial loss and/or impairment of critical services.
Analyzing business processes prepared by Business Analysts and translating them into clear, detailed technical
specifications for technology systems.
Developing advanced and effective technical documentation and designs for software integrations.
Installing, updating, and managing enterprise class software systems at a highly technical level.
Developing in-depth knowledge of the business functions that enterprise software systems support.
Providing technical support to both technical and non-technical users.
Reading and understanding technical manuals, business documents, policies and procedures, system
documentation.
Preparing technical specifications for software systems, networks, and databases.
Working with outside software vendors and technical support staff.
Working with computer programmers and software designers.
Writing clear, accurate, timely documentation.
Writing clear, concise memos in non-technical terminology to brief managers, supervisors.
Performing arithmetic and make projections and forecasts.
Exercising sound judgment in interpretations and decisions on matters significantly affecting operations and costs.
Establishing and maintaining effective working relationships with peers, clients, citizens, vendors.
LICENSES AND CERTIFICATION REQUIREMENTS
Valid Texas Driver’s License
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision,
hearing, talking, use of foot controls.