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City of Georgetown
JOB DESCRIPTION
Job Title: Systems Analyst (Public Safety Systems)
FLSA Category: Exempt
Effective Date: 08/01/2013
Revision Date: 05/30/2014
SUMMARY: Perform basic technical work on non-critical software systems to insure that they meet the specific technical
requirements of the business processes they are intended to support. Primary responsibilities include assisting with the
design, specification, and support of enterprise software systems; analyzing, documenting and designing software system
integrations. Carries out the technical processes related to software implementations, changes, and upgrades.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of
the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties
performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description does not constitute an employment agreement and is
subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to,
the following:
Provide basic system analyst work on enterprise software systems.
Serves as the primary technical expert on specific systems.
Collaborates with technical staff, and system users on the technical design, specification, and support of non-
mission critical systems.
Collaborates with technical staff and users to analyze business needs and processes; translates them into
detailed technical requirements for the design of software systems and their sub-components.
Provide basic technical support for specific systems.
Specifies and documents integrations between different software systems including specific data exchanges,
types of software interactions (web services, database connections), database schema design, and interactions
with software integration tools.
Writes specifications for data inputs and outputs including the design of forms, graphical user interfaces, web
pages, and reports.
Designs and carries out technical testing of new software, software upgrades, and other changes/additions to
existing software systems.
Assists in the evaluation of new software products to insure that they meet all necessary technical requirements.
Provides technical guidance and specifications to software programmers.
Analyzes the technical requirements of software systems that are being considered for purchase and/or upgrade
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education, Training and Experience Guidelines
Bachelor’s Degree from an accredited college or university in an Information Technology, Management Information
Systems, Geographic Information Systems, Computer Science, Business Administration, Accounting or related fields.
One year of full-time relevant work experience in computer operations, programming, and/or systems analysis.
One additional year of full-time experience may be substituted for 30 semester hours of the required educations with a
maximum substitution of 2 years.
Knowledge of:
Basic tools and techniques of technology system analysis.
Computer networks, servers, virtual server and desktop technology, Windows desktops, Active Directory,
relational database management systems, and enterprise software applications (web based, cloud based, and
server based).
Specific areas of local government technology application that may include emergency service provision,
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geographic information systems, virtual desktop and server technologies, water, wastewater, and electric utility
provision, and customer billing/relationship management.
Assessing software systems their ability to meet the needs of business operations.
Specific custom-off-the-shelf (COTS) software implementation methodologies.
Local government business process and functions including budgeting, management structures, political
structures, and public service delivery.
Research techniques, IT best practices, and knowledge of contemporary issues in Information Technology.
Preference will be given to applicants with experience working with mobile computing technologies including any
of the following: cellular connection setup, advanced authentication, virtual private networks (VPN), tablets, and
automatic vehicle location (AVL).
Skill in:
Working with teams of technical staff, system stakeholders, and managers.
Exercising judgment, diligence, and responsibility when important information systems.
Analyzing business processes prepared by Business Analysts and translating them into clear, detailed technical
specifications for technology systems.
Developing advanced and effective technical documentation and designs for software integrations.
Installing, updating, and managing software systems at a highly technical level.
Developing in-depth knowledge of the business functions that enterprise software systems support.
Reading and understanding technical manuals, business documents, policies and procedures, system
documentation.
Preparing technical specifications for software systems, networks, and databases.
Working with outside software vendors and technical support staff.
Working with computer programmers and software designers.
Writing clear, accurate, timely documentation.
Writing clear, concise memos in non-technical terminology to brief managers, supervisors.
Performing arithmetic and make projections and forecasts.
Exercising sound judgment in interpretations and decisions on matters significantly affecting operations and costs;
Establishing and maintaining effective working relationships with peers, clients, citizens, vendors.
LICENSES AND CERTIFICATION REQUIREMENTS
Valid Texas Driver’s License
Certifications preferred: None
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision,
hearing, talking, use of foot controls.