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Home My WebLink About09-Georgetown Utility ServicesGeorgetown Utility Systems Georgetown Utility Systems consists of Administration, Energy Services (Electric Transmission and Distribution), Systems Engineering, Water Services (Pump Maintenance, Wastewater Collection, Water Distribution, Reuse Irrigation and Wastewater and Water Treatment). This Division constructs, maintains, and operates the City’s utility infrastructure. The Division is responsible for maintaining positive working relationships with outside organizations including the Texas Commission on Environmental Quality (TCEQ) and the Texas Department of Transportation (TxDot). The Division also coordinates contracts with the private sector, oversees and coordinates the “Safe Place” children’s program, and oversees the City’s solid waste contract (Environmental Services). Operational funding for this division comes from the General Fund (Environmental Services), Joint Services Fund (Administration and Systems Engineering), Electric Fund and Water Services Fund. Georgetown Utility Systems Water Services Systems Engineering Page 114 Wastewater Page 118 Water Page 120 Administration Page 102 Environmental Services Page 112 Energy Services Electric Page 104 Electric T &D Page 108 SCADA -AMR Page 110 Administration Page 116 08/09 08/09 09/10 PROPOSED BUDGET AMENDED PROJECTED NEW % CHANGE BUDGET ACTUAL BASE PROGRAMS TOTAL (PROJ. ACTUAL) Electric Fund Electric 8,745,903 7,816,088 8,600,460 8,600,460 10.0% Eight frozen positions (595,209) (595,209) Purchased Power 46,571,808 37,100,715 38,584,743 38,584,743 4.0% AMR 963,368 901,359 720,811 720,811 -20.0% T&D Operations 1,124,504 1,063,693 1,181,198 1,181,198 11.0% total Electric Fund 57,405,583 46,881,855 48,492,003 48,492,003 3.4% Water Fund Wastewater 3,982,347 3,975,831 3,918,641 3,918,641 -1.4% Water 11,693,590 11,615,776 11,397,554 11,397,554 -1.9% Reuse Irrigation 228,462 175,500 226,823 226,823 29.2% total Water Fund 15,904,399 15,767,107 15,543,018 15,543,018 -1.4% General Fund Environmental Services 4,580,383 4,341,005 4,258,308 4,258,308 -1.9% total General Fund 4,580,383 4,341,005 4,258,308 4,258,308 -1.9% Internal Service Funds Administration 813,147 810,348 741,777 741,777 -8.5% Systems Engineering 1,068,250 1,024,938 1,278,412 1,278,412 24.7% One frozen position (60,869) (60,869) total Internal Svc. Funds 1,881,397 1,835,286 1,959,320 1,959,320 6.8% Division Total 79,771,762 68,825,253 70,252,649 70,252,649 2.1% PERSONNEL SUMMARY PERSONNEL OPERATING CAPITAL TOTAL (FTE's) Electric Fund Electric 2,429,707 6,067,253 103,500 8,600,460 31 Eight frozen positions (595,209) (595,209) Purchased Power 38,584,743 38,584,743 AMR 348,552 372,259 720,811 5 T&D Operations 778,764 250,934 151,500 1,181,198 11 total Electric Fund 2,961,814 45,275,189 255,000 48,492,003 47 Water Fund Wastewater 705,862 3,137,779 75,000 3,918,641 12 Water 1,152,770 9,919,784 325,000 11,397,554 18 Reuse Irrigation 50,348 176,475 226,823 total Water Fund 1,908,980 13,234,038 400,000 15,543,018 30 General Fund Environmental Services 58,802 4,194,506 5,000 4,258,308 1 total General Fund 58,802 4,194,506 5,000 4,258,308 1 Internal Service Funds Administration 430,943 310,834 741,777 6 Systems Engineering 1,110,577 167,835 1,278,412 14 One frozen position (60,869)(60,869) total Internal Svc. Funds 1,480,651 478,669 1,959,320 20 Division Total 6,410,247 63,182,402 660,000 70,252,649 98 (including Purchased Power) Uses & Expenses 09/10 PROPOSED BUDGET Georgetown Utility Systems 102 Georgetown Utility Systems Administration DEPARTMENT DESCRIPTION The Georgetown Utility Systems (GUS) Administration Department manages financial operations and personnel services for all departments in the division. The Department provides administrative support, including customer relations, reception, record keeping, management of Key Accounts, and secretarial services, to all departments within the division. Long-term system planning is coordinated by the Department. Administration is responsible for coordination and operation of all utilities during emergency management situations. MAJOR DEPARTMENT GOALS  Promote a safe and positive working environment for employees.  Provide reliable utility services that protect the community and reflect its values, as well as, well-planned development.  Ensure excellent customer service to the Georgetown community.  Promote consumer education programs for efficient utility use, conservation, and customer service.  Provide programs that encourage efficient use of materials and preserve natural resources.  Maintain quality utilities and transportation systems that promote well-planned current and long-range development. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009  Completed negotiations with Wholesale Power Alliance regarding Lower Colorado River Authority (LCRA) 2016 contract renewals.  Worked with the Texas Department of Transportation (TxDOT) to begin the upgrade of traffic lights.  Continued implementation of the Regional Wastewater Master Plan.  Coordinated with Facilities Maintenance to develop a plan to renovate current office facilities for more efficient use through 2012.  Developed a Green Building Program to encourage efficient use of building materials and preserve natural resources.  Began construction of a Solar Demonstration project as a pilot program to promote solar energy use. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010  Continue negotiations for future power contracts.  Continue the focus on customer service enhancement.  Expand regional approach to utility system development and planning through partnerships with utility providers and political subdivisions.  Continue implementation of the regional wastewater plan for the San Gabriel Basin.  Continue to pursue purchase of LCRA substations and associated equipment to allow for lower transmission and transformation costs.  Coordinate with TxDOT to take ownership of traffic signals upon the completion of the 2010 census.  Expand the Water Certificates of Convenience and Necessity (CCN) to coincide with the provision of other City services.  Work with Facilities Maintenance on the first phase of office building renovations.  Complete construction of the Solar Demonstration Pilot Project to promote solar energy use. 103 ADMINISTRATION 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Assistant City Manager for Utilities 1 1 1 1 1 Administrative Supervisor 1 1 1 1 1 Administrative Assistant III 1 1 1 1 1 Administrative Assistant II 2 2 2 2 2 Administrative Assistant I 1 1 1 1 1 Paralegal 1 1 1 0 0 TOTAL 7 7 7 6 6 * Paralegal position transferred to Systems Engineering Department in 08/09. WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Professional Association meetings N/A N/A 51 51 60 2. Contracts negotiated 90 72 97 91 100 3. Purchase orders processed 1,227 1,166 1,179 1,180 1,200 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Consumer education program contacts * 2. Customer satisfaction of field operations 3. Lost time injury/accidents 409,830 96% 8 556,720 96% 3 556,700 97% 1 556,700 97.5% 2 557,000 97.75% 2 DEPARTMENTAL BUDGET: JOINT SERVICES FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 464,327 499,873 499,064 Personnel 430,943 436,590 305,338 313,274 311,284 Operations 310,834 312,792 2,660 Capital 772,325 813,147 810,348 741,777 749,382 104 Georgetown Utility Systems Energy Services – Electric Operations DEPARTMENT DESCRIPTION The Electric Operations Department constructs, operates and maintains an electric system comprised of overhead and underground conductors, transformers and other devices operating at 12,470 and 24,940 volts that are used for the distribution of electricity purchased wholesale from the Lower Colorado River Authority (LCRA) and other wholesale energy suppliers in Texas. The Department installs and maintains streetlights and security lighting systems. The Department administers a tree trimming maintenance program to minimize outages and prevent damage to electric distribution equipment and lines. In addition, the Department monitors proposed legislation related to North American Energy Reliability Corporation-Texas RE, Electric Reliability Council of Texas (ERCOT) & Texas Public Utility Commission Directives and evaluates its potential environmental and economic impact on the City of Georgetown electric utility and its customers. The Department promotes public power education and provides information through National Electric Safety Code and Website energy efficiency programs. MAJOR DEPARTMENT GOALS • Remain knowledgeable of economics & regulatory issues related to the Texas municipal electric utility industry due to Federal stimulus programs, renewable energy benchmarks, energy efficiency programs, environmental permitting and smart grid applications. • Research, analyze and make recommendations for viable resources to stabilize and reduce our purchased power expenses. • Provide dependable, cost effective electric service with prompt outage response with emphasis on limited fault exposure for our customers. • Plan, develop and administer an asset management program providing quality services and continual maintenance management. • Transition to a full maintenance and operations facility providing least cost construction services as required matching department technical and equipment capabilities. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Upgraded mapping system to survey grade quality in order to integrate into the outage management program to allow for accurate locations of power failures and minimize time response- zone outages. • Integrated an outage management software program into the electric engineering database to enhance customer service, response to outages and system mapping improvements. • Constructed 2.8 miles of three phase underground lines and 3.8 miles of overhead lines for system expansion. • Continued automation and installation of sectionalizing equipment to aid in system reliability. • Began analysis and process to replace the City’s automated meter reading (AMR) system. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue participation in LCRA’s Market Pricing Option for a minimum 10% of our energy requirements and seek participation agreements with other Texas wholesale energy providers to help sustain lower rates for our residential, commercial and industrial consumers. • Complete construction of major electric feeder tie lines from Georgetown East and Gabriel Substations to connect to the electric distribution system. • Continue to convert overhead facilities to underground within the historic downtown area. • Initiate a system wide corrective maintenance program to identify potential problem areas with facilities prior to their failure. • Select vendor and begin implementation of new Automatic Meter Infrastructure (AMI) system. 105 ELECTRIC 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Electric Services Director 1 1 1 1 1 Electric Operations Manager 1 1 1 1 1 Electric Materials Manager 0 0 1 1 1 Electric Engineer / Associate 1 1 1 0 0 Electric Planning & Inspection Coordinator 1 1 1 1 1 Electric Inspector 2 2 2 2 2 Crew Leader 4 6 6 6 6 Line Technician - Apprentice 1 1 2 2 2 Line Technician 7 10 10 10 10 Line Technician - Journey 6 8 6 6 6 Substation I & C Technician 1 1 1 1 1 TOTAL 25 32 32 31 31 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Number of street lights 2,450 2,500 2,490 2,600 3,200 2. Street light repairs 1,200 1,100 1,100 1,300 1,900 3. Ft of 3 phase overhead line constructed 42,240 50,000 40,000 110,000 20,000 4. Ft of 3 phase underground constructed 105,600 110,000 110,000 80,000 15,000 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Compliance with ERCOT 95% LF* 100% 100% 100% 100% 100% 2. % of system GPS 80% 70% 95% 95% 98% 3. Feeder line circuit maintenance 40% 40% 50% 50% 60% 4. Average System Availability Index 99.9% 99.9% 99.9% 99.9% 99% 5. Electric System technical training by in-house programs, TEEX, TEC and TechServe** 100% 100% 100% 100% 100% * ERCOT (Electric Reliability Council of Texas) Load Factor ** TEEX (Texas Engineering Extension Service), TEC (Texas Electric Cooperatives) DEPARTMENTAL BUDGET: ELECTRIC FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 1,688,763 2,584,376 1,864,701 Personnel 1,834,498 2,414,757 1,266,110 1,027,046 1,006,040 Operations 1,098,651 1,083,151 140,926 188,500 138,500 Capital 103,500 87,500 3,095,799 3,799,922 3,009,241 3,036,649 3,585,408 107 Georgetown Utility Systems Energy Services - Electric Contracts The Electric Fund transfers two percent of its gross billings for utility services to the General Fund. This transfer has been viewed as a payment of franchise fees which would have been payable to the General Fund from a non- City provider of such services. This department also accounts for the contractual obligations not specific to an individual department of the fund, such as purchased power costs paid to the City's wholesale energy providers. Special Projects and Services include programs such as public education, energy and contracts not attributable to the Electric Department. Allocated costs for administrative or support departments are also recognized. The City maintains 195 miles of overhead electric distribution lines, 125 miles of underground distribution lines, and currently has a 333-megawatt capacity. ELECTRIC CONTRACTS BUDGET: ELECTRIC FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 38,991,655 46,571,808 37,100,715 Purchased Power 38,584,743 40,128,133 816,007 844,732 757,150 General Fund Allocations 710,322 768,055 1,783,421 2,839,226 2,953,899 Internal Svc Fund Allocations 3,121,200 3,133,579 1,118,678 1,216,223 1,049,998 Franchise Fees 1,091,280 1,134,217 85,418 45,800 45,800 Special Projects & Svcs 45,800 45,800 42,795,179 51,517,789 41,907,562 43,553,345 45,209,784 108 Georgetown Utility Systems Energy Services – Transmission and Distribution (T&D) DEPARTMENT DESCRIPTION The Electric Transmission and Distribution (T&D) Department is responsible for the operation and maintenance of Georgetown owned substations including 138 KV equipment, Georgetown-owned equipment in Lower Colorado River Authority (LCRA) substations, the fiber optic system, remote Supervisory Control and Data Acquisition (SCADA) units, three phase meter installations, specialized distribution equipment serving large customers, and compliance with NERC ( North American Electric Reliability Corporation) standards. This department operates the System Control Center (SCC) which: coordinates substation operations with Electric Reliability Council of Texas (ERCOT), TXU-ED, and LCRA. The SCC also monitors the electric, water, and wastewater systems to insure safety of employees and public reliability. The Substation group will also provide fiber and radio connection to traffic signal light cameras along with assisting with maintenance of the electronics. MAJOR DEPARTMENT GOALS • Monitor electric distribution system to ensure safety of employees. • Maximize electric system reliability. • Minimize outages. • Maintain City’s fiber network communication system. • Maintain NERC compliance through participation and monitoring of Texas Regional Entity (NERC’s ERCOT Compliance Entity) activities. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Installed Outage Management System (OMS) & Interactive Voice Response (IVR) System to enhance operations, customer response, and minimize outages. • Installed remote operated security cameras at City owned Georgetown South and Georgetown East Substations, and Georgetown Substation to detect intrusions and reduce thefts. • Completed the transfer of assets, equipment maintenance & warranty of Citi Group transformers and breakers. Completed Texas Regional Entity audit for compliance to Transmission Owner and Distribution Provider standards with no discrepancies found. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue upgrading and expanding the fiber optic data and utility networks which connect all City owned facilities and critical customers according to the long range plan and smart grid applications. • Enhance the control functions of the SCADA system as the City’s electric, water, and wastewater systems continue to grow and benefit from automated controls. • Continue the development of the System Control Center into an ERCOT approved center. • Continue to develop form alized switching of the electric and water systems and implement tracking procedures to improve productivity. • Install and integrate a fiber system for monitoring cameras at City operated traffic signal lights throughout the city. • Seek to become a LaaR’s (Load acting as Resource) facilitator for large industrial customers that are equipped to provide emergency “back up” power to the transmission grid. 109 T & D OPERATIONS 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Substation T & D Manager 1 1 1 1 1 System Control Manager 1 1 1 1 1 Electric Utility Locator 2 2 2 2 2 Substation I & C Technician 1 1 1 1 1 Substation Technician 1 1 1 1 1 System Operator 1 1 1 1 1 Utility System Operator 3 4 4 4 4 TOTAL 10 11 11 11 11 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Work orders issued 13,822 15,000 18,000 20,000 18,000 2. Switching orders issued 100 200 500 700 100 3. Underground locates 7,516 8,000 9,000 10,000 5,000 4. Telephone calls N/A 23,669 36,000 40,000 29,000 5. Radio calls 7,000 9,000 17,000 20,000 15,000 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. System reliability N/A 99.9% 99.9% 99.9% 99.9% 2. Switching accuracy N/A N/A N/A 99.99% 100.0% 3. NERC Compliance N/A N/A 100% 100% 100% DEPARTMENTAL BUDGET: ELECTRIC FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 670,077 762,598 742,487 Personnel 778,764 789,109 161,570 185,406 144,706 Operations 250,934 236,434 62,974 176,500 176,500 Capital 151,500 121,500 894,622 1,124,504 1,063,693 1,181,198 1,147,043 110 Georgetown Utility Systems Energy Services – SCADA-Automatic Meter Reading (AMR) DEPARTMENT DESCRIPTION The Supervisory Control and Data Acquisition-Automatic Meter Reading (SCADA-AMR) Department is responsible for operation and maintenance of utility automated meter reading equipment. This is accomplished by operation of a fixed wireless network and a mobile collection system for use by Utility Billing in preparing customers’ water and electric billings. The Department also maintains the City’s electric, pumping, water and wastewater facilities via an integrated Supervisory Control and Data Acquisition (SCADA) data/control network. The department currently provides technical support, monitoring and control capabilities for 7 electric distribution substations which includes the transmission and transformation facilities associated with these substations. Conversely, the department identically supports the water/wastewater utilities. The SCADA system is on 27 lift stations, 7 pumping stations, 3 water treatment plants, 5 wastewater treatment plants, and 8 well sites, as well as the emergency notification sirens. The department is responsible for maintaining the GUS’s operations computer network security, configuration, databases and the back-up of these systems. MAJOR DEPARTMENT GOALS • Ensure that a target of 97% of AMR electric and water meters are read electronically and accurately. • Support the utility grade system architecture and software conversion for implementing a continuous maintenance management and work order program for a seamless integration of Customer Information System (CIS) activities and asset management. • Expand deployment of water and electric Encoder Receiver Transmitters (ERT’s) to new growth areas of the City’s utility system. • Expand the large commercial and industrial electric metering program in preparation to meet the Electric Reliability Council of Texas (ERCOT) protocols for electric deregulation of Interval Data Recorder (IDR) metering on customers with a peak demand greater than 750kW. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Worked with Utility Billing department to complete the geographic realignment of the City’s billing routes and cycles to allow for more efficient reading and editing of the meters. • Optimized the SCADA interface and application scripting programs, upgraded controls and SCADA for the San Gabriel Wastewater Treatment Plant (WWTP) expansion plant. • Completed a Request for Proposal (RFP) for the project management of the City’s Automatic Metering Infrastructure (AMI) and Customer Information System (CIS) life cycle replacement project. • Facilitated a Master Services agreement with Prime Controls to provide continuous support & improvements to the SCADA network, in preparation for “Smart Grid” Distribution Automation/Substation Automation improvements. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Develop and implement an AMI network upgrade/replacement pilot program. • Implement a maintenance and testing program for the SCADA system and field devices for the water department. • Work with System Control Center and Substation personnel to expand the control capabilities of the SCADA system to allow for more efficient operations of the electric distribution system. • Assist Energy Services administration in providing the technical support for metering and implementing an ERCOT “LaaR’s” (Load acting as Resource) program for Citi-Group data storage facility. 111 AUTOMATIC METER READING (AMR) 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Technician I 1 1 1 1 1 Technician II 1 1 1 1 1 AMR System Operator 2 0 0 0 0 AMR Meter Reader 1 0 0 0 0 SCADA Systems Operator/Tech 1 2 2 2 2 Wireless Information Systems Manager 1 1 1 1 1 TOTAL 7 5 5 5 5 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Electric ERTs installed 19,149 20,681 20,600 21,050 21,550 2. Water ERTs installed 18,163 19,559 19,400 19,956 20,400 3. SCADA system tags 20,235 22,670 22,500 20,500 19,000 4. Work orders completed 3,724 5,141 3,600 2,800 2,500 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. AMR meters read monthly 95% 96% 96.5% 97% 98% 2. % meters read correctly 3. Cell Control Unit (CCU) success rate (7/24/365) N/A 99% N/A 99% N/A 99% 98% 99% 98% 4. SCADA uptime (7/24/365) 99.7% 99.7% 99.8% 99.8% 99.8% 5. Work orders over 30 days N/A 18 N/A 30 30 DEPARTMENTAL BUDGET: ELECTRIC FUND MAJOR BUDGET CHANGES/ISSUES: For operational efficiency in customer billing, the System Operators and the AMR Meter Reader were transferred to the Utility Office where utility bills are generated. $3.5 million is included in Electric CIP for AMR replacement / upgrade in 2009/10. 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 407,251 357,469 323,519 Personnel 348,552 353,157 700,716 605,899 577,840 Operations 372,259 384,259 1,134,368 963,368 901,359 720,811 737,416 112 Georgetown Utility Systems Environmental Services DEPARTMENT DESCRIPTION The City contracts with Texas Disposal Systems (TDS) to provide solid waste removal and recycling services to residential and commercial customers, and operational management of the public collection station. Additionally, this department funds disposal programs for household hazardous waste, solid waste and recycling collection services at City- sponsored events. Also included in this department are allocated costs for administrative and support services. Oversight responsibilities and monitoring of these services are managed through Georgetown Utility Systems (GUS) Environmental Services. MAJOR DEPARTMENT GOALS • Protect the environment and contribute to community cleanliness and appearance. • Deliver consistent, reliable, convenient and safe services to the Georgetown community. • Protect public health by providing for regular removal of solid waste. • Increase participation in sanitation programs and events through proactive communication with citizens. • Improve recycling participation to ensure environmental stewardship. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Developed and implemented a Household Hazardous Waste and Electronic Waste disposal program with Williamson County Recycle Center (PA-Jer Company). • Continued to work with TDS to rehabilitate the closed landfill area to meet TCEQ standards by monitoring vegetation growth and proper drainage. • Continued to work with TDS and consultants to develop a Stormwater Management Plan and Site Plan for the Collection Station and closed landfill area. • Developed a curbside bulky waste collection program for Tier I residential customers. • Provided recycling services at a public event for the first time at the Texas Hill Country Wine and Food Festival. • Purchased recycling containers for use at public events and the GMC and Recreation Center. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue upgrade of the Citizens’ Collection Station to a fully operational transfer station and recycling center to expand recycling opportunities to include more recyclable items. • Research the viability of a curbside green waste collection program. • Provide public education on the benefits of Reduce – Reuse - Recycle, and available recycling opportunities through active participation at community/neighborhood events. • Implement a master gardening and composting pilot program for disposing of organic yard waste and reducing landfill use while using indigenous, drought-hardy plants. • Finalize a Storm W ater Management Plan and Site Operating Plan for the Collection Station and closed land fill. • Adjusted rates to recover contract fee adjustments, as well as, administrative costs. 113 ENVIRONMENTAL SERVICES 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Recycling Program Manager 1 1 1 1 1 TOTAL 1 1 1 1 1 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Avg. # of homes served monthly 15,667 17,493 16,440 18,050 18,684 2. Total pounds of residential solid waste collected 38,290,148 35,332,500 38,409,752 32,660,000 34,004,880 3. Avg. pounds of solid waste collected per home weekly 47 39 46 35 35 4. Avg. # of commercial containers 904 939 970 1010 1050 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Recycling participation rate 39% 46% 40% 46% 49% 2. % of residential customer complaints compared to service opportunities 0.04% 0.01% 0.011% 0.01% 0.011% 3. % of commercial complaints as compared to service opportunities 0.08% 0.03% 0.011% 0.03% 0.03% DEPARTMENTAL BUDGET: GENERAL FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 65,289 60,172 59,451 Personnel 58,802 59,589 4,217,396 4,515,211 4,276,554 Operations 4,194,506 4,270,808 5,000 5,000 Capital 5,000 5,000 4,282,685 4,580,383 4,341,005 4,258,308 4,335,397 *Operations moved to the General Fund in 2008/09; therefore, no longer allocated. 114 Georgetown Utility Systems Systems Engineering DEPARTMENT DESCRIPTION The Systems Engineering Department is responsible for the coordination and installation of Capital Improvement Projects (CIP’s) using consultant design engineering firms; assists in negotiations for the acquisition of easements and rights-of-way; provides inspection, testing services and contract management for these projects. The Department manages and maintains utility system models for departments within the Georgetown Utility Systems Division, including: Water, Electric, Stormwater Drainage, Streets, Wastewater and Water Reuse. The Department develops and maintains construction standards and specifications for CIP and Development construction projects. Systems Engineering supports the review of development plans and provides inspection, testing and contract management for the installation of these facilities. MAJOR DEPARTMENT GOALS • Provide superior quality inspection and quality control for CIP and development infrastructure construction. • Establish and maintain successful asset management practices within Georgetown Utility Systems (GUS). • Apply modern technology to reduce the cost and disruption of utility service. • Deliver high-quality, efficient, customer-oriented real estate services within projected budget and timelines to provide safe, sustainable, environmentally sound public infrastructure for the citizens of Georgetown. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Work ed with the engineering, finance and development community to update City Construction Specifications and Standards guidelines. • Developed a utility plan to allow building owners in the Downtown Square area to add fire sprinklers. • Hired a consultant to assist the City in meeting anticipated expansion of defined urbanized areas as a result of the 2010 census and steps needed to reach TCEQ compliance. • Engineered and completed utility extensions required by 2005 Annexation Service Plan. • Completed the Pavement Management System update for GASB Statement No. 34 – Modified Approach. • Updated Master Plans for Electric, Water, and Wastewater to include Growth Management and Future Land Use Plan. • Began engineering and ROW acquisitions for capital improvements required by 2006 Annexation Plan. • Purchased and implemented surveying grade GPS equipment. • Completed the digital archiving of utility and streets as-built plans; Pole Attachment Agreements for telecommunication; and conversion to Milsoft electric models. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue to update the City Construction Specifications and Standards guidelines. • Inventory the City’s stormwater drainage system and prepare for regulatory changes in 2010/11. • Complete engineering and capital improvements required by 2006 Annexation Plan. • Begin the engineering on the Lake Water Treatment Plant expansion. • Complete the engineering for the D.B. Woods/Shell Road/Williams Drive Intersection. • Work with Transportation and Electric to acquire traffic signals, ensuring fiber resources are available. 115 SYSTEMS ENGINEERING 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Systems Engineering Manager 1 1 1 1 1 CIP Field Supervisor 1 1 1 1 1 CIP Field Inspector 3 3 3 3 3 Utility Systems Information Manager 1 1 1 1 1 Systems Engineering Associate 2 2 2 2 2 Development Engineer 0 0 0 1 1 Transportation Engineer 0 1 1 1 1 Electrical Engineer 0 1 1 1 1 Electrical Engineer Associate 0 0 0 1 1 Project Manager 1 1 1 1 1 Paralegal 0 0 0 1 1 TOTAL 9 11 11 14 14 WORKLOAD MEASURES ACTUAL FY06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Capital Improvement Projects: # of projects 34 29 29 29 30 Project budget $13,683,500 $17,184,747 $34,044,305 $18,128,828 $32,448,030 2. GTEC Projects # of projects 9 9 7 7 7 Project budget $12,538,833 $2,409,670 $4,250,088 $3,028,482 $16,897,939 3. Development Projects: # of projects 97 130 125 125 70 4. Easement/Right-of-Way: Acquisitions/research 97 93 236* 236* 150 * The increase in easements is due to 2006 annexation project PERFORMANCE MEASURES ACTUAL FY 05/06 ACTUAL FY 06/07 BUDGETED FY 07/08 PROJECTED FY 07/08 PROJECTED FY 08/09 1. % CIP projects – design complete 100% 40% 50% 50% 50% 2. % CIP projects under construction 3. % CIP Projects within budget 100% 100% 100% 100% 50% 100% 50% 100% 50% 100% DEPARTMENTAL BUDGET: JOINT SERVICES FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 620,900 861,434 860,747 Personnel 1,049,708 1,110,577 163,471 181,816 164,191 Operations 167,835 168,315 27,947 25,000 Capital 812,318 1,068,250 1,024,938 1,217,543 1,278,892 116 Georgetown Utility Systems Water Services Administration DEPARTMENT DESCRIPTION The Water Services Administration is responsible for the overall management, and support of Water Distribution Operations, Wastewater Collection Operations, Irrigation Operations, Water Treatment Plant Operations, and Wastewater Treatment Plant Operations. Department activities include strategic planning and management for the water services utility, including contract negotiation and management for utility contracts, utility cost sharing contracts, system water contracts, and regional utility contracts. Additional activities include utility budgeting, capital improvement planning, and project management. MAJOR DEPARTMENT GOALS • Maintain an adequate supply of water to allow for future growth of the community. • Maintain or exceed EPA and TCEQ standards for water service (pressure, flow, and water quality). • Operate and maintain the system in a cost efficient manner to provide for the lowest possible service rates for our customers. • Expand the system to provide water service throughout our franchise area. • Expand the wastewater system to provide service and minimize the proliferation of septic systems. • Expand the reuse irrigation system to reduce the dependence on potable water for irrigation. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Negotiated Operations and Maintenance agreements with Water and Wastewater Plant contract operators. • Negotiated Memorandum of Understanding with Chisholm Trail Special Utilities District (CTSUD) for Lake Water Treatment Plant (LWTP) expansion, Southlake WTP land acquisition and plant expansion, and transfer of service area. • Negotiated Utility Construction Cost Sharing Agreement with Sonrisa Development. • Negotiated Reclaimed Water Agreement with Sun City Texas Community Association (SCTCA). • Negotiated Wastewater Plant Ownership Agreement with 3B&J Municipal Utility District (MUD). • Renewed the Wastewater Treatment Plant National Pollutant Discharge Elimination System (NPDES) permits. • Negotiated Sanitary Sewer Overflow Initiative Plan with TCEQ. • Revised the Impact Fees based upon updated Master Plans and 2030 Comprehensive Plan. • Incorporated water main upgrades with street projects to improve service and minimize damage to new streets. • Updated the Water Conservation Plan elements, included in the drought contingency plan, to reduce per capita usage. • Updated the Drought Contingency Plan. • Implemented development of an Industrial Pretreatment Program. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Negotiate franchise agreements with neighboring utilities operating within the city limits. • Strategize on the proposed transfer of hydrant testing from Fire Department to Water Services. • Negotiate Construction Cost Sharing agreement for LWTP expansion. • Negotiate purchase of South Lake WTP site. • Complete m ajor amendment to Cimarron Hills WWTP permit for expansion to 480k per day. • Complete Northlands WWTP permit. 117 WATER SERVICES – ADMIN 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Water Services Director 1 1 1 1 1 Water Services Operations Manager 1 1 1 1 1 Water Services Project Coordinator 1 1 1 1 1 TOTAL 3 3 3 3 3 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Water Customers 18,847 19,727 20,500 20,250 20,500 2. Water Production (MG) 3,767 5,250 4,725 4,750 5,000 3. Wastewater Customers 16,672 17,518 18,500 18,000 18,500 4. Wastewater Treatment (MG) 1,558 1,271 1,500 1,425 1,450 5. Water Services Employees 28 28 30 30 31 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/9 PROJECTED FY 09/10 1. Surface Water Utilization (%) 18% 24% 22% 24% 25% 2. Water Plant Peak CF (%) 71% 103% 85% 100% 100% 3. Wastewater Plant CF (%) 61% 69% 62% 65% 66% 4. TCEQ Violations 0 0 0 0 0 5. Employee Turnover Rate (%) 12% 10% 10% 6% 6% DEPARTMENTAL BUDGET: WATER SERVICES FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 278,448 300,713 299,562 Personnel 300,141 304,143 6,278,937 6,900,236 6,879,414 Operations 6,493,708 6,685,382 6,557,385 7,200,949 7,178,976 6,793,849 6,989,525 118 Georgetown Utility Systems Water Services - Wastewater DEPARTMENT DESCRIPTION The Wastewater Department is responsible for the operation and maintenance of infrastructure that provides wastewater for over 18,000 customers. Wastewater infrastructure includes 5 treatment plants (San Gabriel, Dove Springs, Pecan Branch, Cimarron Hills, and Berry Creek) totaling 7 MGD of capacity, 33 pumping stations, 5,100 manholes, and 290 miles of wastewater collection mains. Department activities are regulated by the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA). Department activities include: periodic operational checks and preventive maintenance at pumping facilities, jet cleaning and camera inspection of collection mains and manholes, and acceptance of new facilities constructed by developers, repair and preventive maintenance of collection mains, and troubleshooting and repair of system blockages. The operation and maintenance of treatment facilities is performed under a five-year contract that will end in October 2013. MAJOR DEPARTMENT GOALS • Maintain or exceed all regulatory standards for wastewater service (discharge limits, system integrity). • Operate and maintain the system in a cost efficient manner to provide for the lowest possible service rates for our customers. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Incorporated wastewater main repairs with street projects to improve service and minimize damage to new streets. • Updated the Water Services Qualifications manual to refine training requirements for staff advancement. • Implemented a standardized procedure format and documented several tasks • Implemented a collection line cleaning program to coincide with EARZ testing. • Completed repairs on all system flaws identified in the FY 2007/08 Edwards Aquifer Testing Program. • Conducted FY2008/09 Edwards Aquifer testing on 472 manholes and 145,000 ft of collection main. • Expanded Edwards Aquifer testing program to include camera inspection of 29,000 ft of collection main. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/10 • Implement Year 8 (of 8 year plan) of testing for Edwards Aquifer requirements, and complete repairs identified in year 7 of testing. • Implement an Industrial Pretreatment Program. 119 WATER SERVICES - WASTEWATER 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Water Services Supervisor 2 2 2 2 2 Operations Specialist 1 1 1 1 1 Water Services Technician 7 7 7 6 6 Water Services Apprentice 2 2 2 2 2 TOTAL 12 12 12 11 11 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 08/09 1. Wastewater service customers 16,672 17,518 18,500 18,000 18,500 2. Wastewater treated (MG) 1,558 1,271 1,500 1,425 1,450 3. Work orders 766 572 1,000 500 500 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Average work order backlog 94 10 50 5 10 2. Unauthorized discharges 3 5 8 3 3 DEPARTMENTAL BUDGET: WATER SERVICES FUND MAJOR BUDGET CHANGES/ISSUES: The department will continue to provide a cost effective means of expanding the system to the outer boundaries. An Industrial Pretreatment Program will also be implemented. 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 680,004 746,181 744,370 Personnel 705,862 715,723 799,219 896,565 896,210 Operations 886,229 886,229 50,000 50,000 Capital 50,000 50,000 1,479,222 1,692,746 1,690,580 Subtotal - Operations 1,642,091 1,651,952 2,079,785 2,289,601 2,285,251 Plant 2,276,550 2,276,550 3,559,007 3,982,347 3,975,831 3,918,641 3,928,502 120 Georgetown Utility Systems Water Services - Water DEPARTMENT DESCRIPTION The Water Services Utility is responsible for the operation and maintenance of infrastructure that provides potable water for over 20,000 customers. Water infrastructure includes 3 treatment plants with associated intake structures and wells (Lake Georgetown, San Gabriel Park, and Southside) totaling 23.0 MGD of capacity, 12 storage tanks with a total storage capacity of 16.15 MG, 8 water pumping stations, 360 miles of water distribution piping including valves, 2,600 fire hydrants, and 20,000 meters. Department activities are regulated by the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA). Department activities include: periodic operational checks and preventive maintenance at pumping facilities, inspection and acceptance of new facilities constructed by developers, repair and preventive maintenance of piping and valves, testing and maintenance of system metering, and routine sampling of water for proper process controls. The operation and maintenance of treatment facilities is performed under a five-year contract that will end in October 2013. MAJOR DEPARTMENT GOALS • Maintain or exceed EPA and TCEQ standards for water service (pressure, flow, and water quality). • Operate and maintain the system in a cost efficient manner to provide for the lowest possible service rates for our customers. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Commenced operation of the new Escalera Elevated Storage Tank (EST). • Commenced operation of the expanded Leander Pump Station. • Incorporated water main upgrades with street projects to improve service and minimize damage to new streets. • Updated the Water Services Qualifications manual to refine training requirements for staff advancement. • Implemented a standardized procedure format and created procedures for essential activities. • Continued organizational changes to make field operations more efficient without increasing staffing. • Replace and automate obsolete water meters to improve billing efficiency. • Upgrade license requirements for department personnel. • Implement integrated Edwards Aquifer Recharge Zone (EARZ), sewer cleaning, valve maintenance, and water leak detection program . MAJOR DEP ARTMENT STRATEGIES FOR FISCAL YEAR 2009/10 • Implement fire hydrant testing program. 121 WATER SERVICES - WATER 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Water Services Supervisor 2 2 2 2 2 Water Services Technician 1 1 6 6 6 Water Services Apprentice 10 12 7 7 7 TOTAL 13 15 15 15 15 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Water service customers 18,847 19,727 20,500 20,250 20,500 2. Annual production (MG) 3,767 5,245 4,725 4,750 5,000 3. Work orders completed 1,983 1,367 1,500 1,100 1,200 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Maintenance work order backlog 46 33 30 20 20 2. Annual water loss (%) 14.7% 15.2% 14% 15% 15% DEPARTMENTAL BUDGET: WATER SERVICES FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 681,710 844,156 812,029 Personnel 852,629 838,766 867,755 922,585 903,095 Operations 947,676 947,676 107,071 300,000 300,000 Capital 275,000 275,000 1,656,536 2,066,741 2,015,124 Subtotal - Operations 2,075,305 2,061,442 2,156,871 2,425,900 2,421,676 Plant 2,528,400 2,528,400 3,813,407 4,492,641 4,436,800 4,603,705 4,589,842 122 Georgetown Utility Systems Water Services – Reuse Irrigation DEPARTMENT DESCRIPTION The Reuse/Irrigation Department is responsible for the operation and maintenance of infrastructure that treats and distributes reuse irrigation water to five major irrigation customers. Reuse Irrigation infrastructure includes 3 storage tanks with a total capacity of 2.3 MG, 11 miles of piping and valves, and 3 major pumping stations. Department activities are regulated by the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA). Department activities include: periodic operational checks and preventive maintenance at pumping facilities, inspection and acceptance of new facilities, repair and preventive maintenance of piping and valves, testing and maintenance of metering, and routine sampling of water for proper process controls. MAJOR DEPARTMENT GOALS • Maintain or exceed TCEQ standards for reuse irrigation service (water quality). • Operate and maintain the system in a cost efficient manner to provide for the lowest possible service rates for our customers. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Completed construction and began operation of the reuse irrigation line from the Pecan Branch Treatment Plant to the Airport irrigation pump station to provide reuse water to the station for use at Sun City. • Completed construction of the reuse system upgrades at the San Gabriel WWTP to enhance system operations. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Preview rates to ensure full cost recovery for providing quality irrigation services. 123 WATER SERVICES - IRRIGATION 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Water Services Technician 0 0 0 1 1 TOTAL 0 0 0 1 1 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Annual Production (MG) 224 600 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Water Supply Conserved (acre-ft) 349 700 DEPARTMENTAL BUDGET: WATER SERVICES FUND MAJOR BUDGET CHANGES/ISSUES: 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE Personnel 50,348 50,348 172,639 228,462 175,500 Operating 176,475 176,475 172,639 228,462 175,500 226,823 226,823