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HomeMy WebLinkAbout06-Community ServicesCommunity Services The Community Services Division plans, organizes, supervises, and coordinates comprehensive leisure and educational activities for the citizens of Georgetown, as well as, promotes tourism and the historical downtown. The Parks department maintains over 472 acres of developed park land, thirty four parks, five swimming pools, downtown pocket parks, various City facilities, and three cemeteries. The Recreation Department manages the Recreation Center, adult and youth softball, swim lessons, various youth camps, youth and senior programs, adventure recreation and many other special events and programs, including the Georgetown Tennis Center, which has 11 courts. The Division maintains and handles the sale of cemetery plots in the International Order of Odd Fellows Cemetery, the rental of the Community Center, and park areas at San Gabriel Park. This Division also includes the Library and the Convention and Visitors Bureau (CVB) and provides staff support to the City’s Parks and Recreation Board, CVB Board and the Library Board. The Community Services Division is funded in the General Fund (Parks, Recreation, Library) and CVB Special Revenue Fund). Community Services Administration Page 60 Convention and Visitors Bureau Page 62 Recreation Page 68 Library Page 64 Parks Page 66 08/09 08/09 09/10 PROPOSED BUDGET AMENDED PROJECTED NEW % CHANGE BUDGET ACTUAL BASE PROGRAMS TOTAL (PROJ. ACTUAL) General Fund Parks Administration 450,167 447,988 447,219 447,219 -0.2% Parks 1,770,725 1,735,065 1,771,020 1,771,020 2.1% One frozen position (45,278)(45,278) Recreation 1,730,361 1,634,305 1,506,053 1,506,053 -7.8% Recreation Programs 1,354,941 1,341,356 1,416,754 1,416,754 5.6% Library 1,698,118 1,663,895 1,668,174 1,668,174 0.3% One frozen position (64,706)(64,706) total General Fund 7,004,312 6,822,609 6,699,236 6,699,236 -1.8% Special Revenue Funds CVB/Tourism 442,618 439,890 388,922 388,922 -11.6% Library Restricted Fund 85,300 85,400 35,842 35,842 -58.0% Cemetery 126,124 126,124 75,388 75,388 -40.2% Restricted Parks 252,653 300,484 711,461 711,461 136.8% total Special Rev. Funds 906,695 951,898 1,211,613 1,211,613 27.3% Division Total 7,911,007 7,774,507 7,910,849 7,910,849 1.8% PERSONNEL SUMMARY PERSONNEL OPERATING CAPITAL TOTAL (FTE's) General Fund Parks Administration 306,610 140,609 447,219 3 Parks 1,007,480 738,540 25,000 1,771,020 19.5 One frozen position (45,278)(45,278) Recreation 844,572 661,481 1,506,053 33.5 Recreation Programs 754,898 661,856 1,416,754 3 Library 982,322 555,852 130,000 1,668,174 21.5 One frozen position (64,706)(64,706) total General Fund 3,785,898 2,758,338 155,000 6,699,236 80.5 Special Revenue Funds CVB/Tourism 157,023 216,899 15,000 388,922 3 Library Restricted Fund 6,500 29,342 35,842 Cemetery 75,388 75,388 Restricted Parks 711,461 711,461 total Special Rev. Funds 163,523 246,241 801,849 1,211,613 3 Division Total 3,949,421 3,004,579 956,849 7,910,849 83.5 Uses & Expenses 09/10 PROPOSED BUDGET Community Services 60 Community Services Administration DEPARTMENT DESCRIPTION The Community Services Administration Department manages financial operations and personnel services for departments within the division in order to improve the quality of life for the citizens of Georgetown. The Division provides administrative support, customer service, reception, record keeping, management of key accounts, cemetery plot sales and secretarial services. Administration is responsible for overseeing the Parks and Recreation Department, the Library Department, and the Tourism Department. Administration is also responsible for coordinating and operating shelters during emergency management operations for the citizens of Georgetown in conjunction with the American Red Cross. MAJOR DEPARTMENT GOALS • Promote a positive image of Georgetown and the Historic downtown. • Ensure access to the library and recreational facilities and programs for all Georgetown citizens regardless of race, gender, age, income, or physical ability. • Create opportunities for life long learning. • Continue to explore grant possibilities for Parks, Recreation and Library. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Opened the new Recreation Center and Teen/Senior Center, and increased memberships by over 146%. • Adopted the Parks, Recreation and Trails Master Plan. • Successfully passed a voter approved $35.5 million Parks Bond in November 2008. • Carried out an aggressive publicity campaign for Library programs.. • Secured the third 100 acres of Garey Park into the Texas Parks and Recreation Foundation. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Implement first phase of the Parks Bond that was approved by citizens in November 2008, including Garey Park Development, San Gabriel Park Improvements and Ampitheater, Hike and Bike Trails, Parkland or Preserves, Westside Park and Sports Complex. • Continue to increase Hotel Occupancy Tax (HOT) through aggressive marketing of athletics in the Georgetown area. • Continue to work with the Marketing/ Special Events Coordinator to coordinate two day tournaments and swim meets to bring in tourists for overnight stays . • Continue efforts to purchase River Springs property for preservation and conservation. • Continue to explore options for acquiring Lake Georgetown Parks from the United States Army Corp of Engineers. • Apply for State and National Gold Medal Awards that recognize superior management in Parks and Recreation. • Coordinate with the Georgetown Independent School District on removing the amenities from San Gabriel Park Football Field. 61 PARKS ADMINISTRATION 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Director of Community Services 1 1 1 1 1 Parks & Recreation Director 1 1 1 1 1 Administrative Assistant III 1 1 1 1 1 TOTAL 3 3 3 3 3 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Weekend days Community Center is rented (possible 156 days) 56 95 100 110 120 2. Cemetery lots sold 23 36 40 40 50 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Cemetery lots available 360 1,553 1,517 1,517 1,477 2. Weekend Community Center bookings 36% 61% 65% 70% 75% DEPARTMENTAL BUDGET: GENERAL FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 285,519 310,349 309,170 Personnel 306,610 310,781 127,046 139,818 138,818 Operations 140,609 141,523 412,565 450,167 447,988 447,219 452,304 62 Community Services Convention and Visitors Bureau DEPARTMENT DESCRIPTION The Georgetown Convention and Visitors Bureau (CVB) attracts leisure and business travelers to the Georgetown area to experience and enjoy our history, culture and attractions and to further strengthen our City’s image as a Texas tourist destination. The CVB also promotes economic diversity and the region’s quality of life. The department manages advertising, promotion and solicitation efforts to market the City of Georgetown as a place for meetings, group tours, tourists and day-trip shoppers. The department provides a positive economic impact on the community by bringing sales tax and hotel occupancy tax (HOT) dollars into the city which increases the total revenue of local businesses and improves the overall economic climate of Georgetown. The Convention & Visitors Bureau is included in the Comm unity Services division, which unites tourism related activities with community recreational areas. MAJOR DEPARTMENT GOALS • Promote the area's cultural, recreational, historical and educational attributes to a wide audience. • Assist visitors and potential visitors to the area by offering comprehensive visitor information and promotional services. • Encourage and participate in the further development of attractions throughout Williamson County. • Provide comprehensive resources that will make any visit to the city, whether for business or pleasure, a successful and memorable one. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Expanded advertising and marketing efforts by purchasing ads on tourism websites to strengthen Georgetown’s on-line presence and leased billboard to increase visibility to IH-35 traffic. • Identified and defined our target market by conducting on-line Red Poppy Festival survey using Survey Monkey software and intercept surveys during Up the Chisholm Trail Cattle Drive and the 2009 Red Poppy Festival. • Developed and produced promotional tourism video to increase the visibility of Georgetown as a tourist destination. • Assisted the Parks & Recreation Department in promoting Georgetown as a venue for athletic events utilizing our parks and recreation resources. • Expanded Texas Hospitability training seminars to include area retailers, accommodations, and attractions. • Hosted familiarization tour for Texas Travel Information Counselors. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue to assist the Parks & Recreation Department in promoting Georgetown as a venue for sports activities and tournaments and distributing Georgetown promotional items and tourist information at these events. • Educate local meeting and sport planners on the availability of Hotel Occupancy Reimbursement Grants for events that directly enhance and promote tourism and the convention and hotel industry. • Develop a Georgetown Meeting Planner Guide to assist group travel leaders. • Partner with the Georgetown Heritage Society to update the Historic Homes Driving Tour to promote heritage tourism in Georgetown. • Continue to expand Texas Hospitality training by offering monthly sessions. • Promote Georgetown’s array of arts, heritage and cultural festivals and events by utilizing the Facebook, Twitter and Flickr social networking tools. 63 CONVENTION & VISITOR'S BUREAU 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Tourism / Main Street Manager 0.5 0 0 0 0 CVB Coordinator 1 1 1 1 1 Visitor Center Coordinator 1 1 1 1 1 Administrative Assistant I (shared with Main Street) 0.5 1 1 1 1 TOTAL 3 3 3 3 3 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. # of special / promotional projects organized or assisted 7 8 9 9 12 2. # of visitors assisted at Visitor’s Center 3. # of hotel/motel rooms available 4. Hotel/motel participation in travel packages 26,798 375 N/A 28,072 375 3 32,000 375 4 32,000 375 4 34,000 375 4 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Return on Investment* 2. # inquiries resulting from advertisements 1.76% 16,354 1.68% 16,700 1.5% 17,000 1.20% 17,000 1.5% 18,000 3. # of information requests from website 4. Vacancy factor 1,598 34.7% 1,682 37.4% 2,000 36.2% 2,100 43.7% 2,200 43.7% * Revenues/Operating Expenses ** Main Street Manager position transferred to Economic Development department for 2008/09 DEPARTMENTAL BUDGET: TOURISM FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 179,077 159,519 156,791 Personnel 157,023 157,023 230,617 227,099 227,099 Operations 216,899 216,705 19,833 56,000 56,000 Capital 15,000 429,527 442,618 439,890 388,922 373,728 64 Community Services Library DEPARTMENT DESCRIPTION The Georgetown Library houses and administers a collection of more than 85,000 items, including popular fiction and non-fiction for adults, young adults, and children; large-print materials; reference materials; and books, magazines and media in Spanish to meet the life-long learning and reading interests of library users. Also, under the TexShare program, library cardholders may go in person to borrow materials from other participating libraries in Texas, and, for the cost of one- way postage, they may use inter-library loan service. Weekly story hours, summer reading programs for children and teens, reference services, public access to the Internet and computer classes are services provided without cost to the public. During the hours that the library is open, four study rooms are available to the public at no charge on a first-come, first- served basis. Three other meeting rooms are available to reserve and rent for meetings and social events. The library works in concert with other community organizations to provide solutions, through programming, to social and educational concerns. MAJOR DEPARTMENT GOALS • Provide open and equal access to information. • Create opportunities for life-long learning. • Encourage a love of reading. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Implemented Apollo, a new Integrated Library System, which has reduced annual support costs and staff labor and allows patrons to handle their own accounts more easily. • Coordinated with the Williamson County Historical Museum, the Georgetown Heritage Society, and local art organizations to assist with cultural programming. • Continued an aggressive publicity program of newspaper articles, website articles, and public appearances by library staff designed to increase the frequency with which Georgetown citizens hear about the library. • Investigated the feasibility of a tool lending library. • Assisted the Arts and Culture Board initiate the development of a Master Plan for the Arts in Georgetown. • Facilitated Arts and Culture Board’s purchase and placement of a large sculpture in front of Council Chambers. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue to increase library programming for adults and young adults. • Coordinate with the Williamson County Museum, Georgetown Heritage Society and other organizations to assist with cultural programming. • Continue an aggressive publicity campaign that is designed to keep the public constantly aware of the services, programs and activities available at the library. • Expand partnerships with local nonprofit organizations to provide continuing education programs for adults. • Continue to increase nontraditional library programming such as “Music! Live @ the Library”. 65 PUBLIC LIBRARY 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Library Services Director 1 1 1 1 1 Assistant Library Director 1 1 1 1 1 Administrative Assistant III 1 1 1 1 1 Library Supervisor 1 1 1 1 1 Librarian III 1 1 2 2 2 Librarian I 4 4 3 3 3 Children Services Coordinator 1 1 1 1 1 Library Assistant III 1 1 1 1 1 Library Assistant II 1 1 1 1 1 Library Assistant I 7 7 7 7 7 Library Aide (P/T) 2.5 2.5 2.5 2.5 2.5 TOTAL (FT/PT) 19/2.5 19/2.5 19/2.5 19/2.5 19/2.5 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Circulation per year 386,948 431,294 425,000 450,000 475,000 2. New patron registrations per year 2,655 2,550 2,900 2,600 2,600 3. Books added per year 13,959 14,795 16,000 17,000 17,500 4. Children’s program attendance/yr 12,953 12,224 13,500 14,500 15,000 5. Internet usage (persons/yr) 77,935 88,838 85,000 90,000 95,000 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Books circulated per capita 8.38 8.9 8.25 9.0 9.2 2. Resident library cardholders/capita .57 .53 .6 .6 .6 3. GISD cardholders/student pop. .16 .08 .16 .1 .1 4. Presentations to community groups 21 20 21 21 21 5. Special children’s events 55 54 56 57 58 DEPARTMENTAL BUDGET: GENERAL FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 918,502 964,822 933,401 Personnel 917,616 982,322 515,505 603,296 600,494 Operations 555,852 559,367 136,731 130,000 130,000 Capital/Books 130,000 130,000 1,570,738 1,698,118 1,663,895 1,603,468 1,671,689 66 Community Services Parks DEPARTMENT DESCRIPTION The Parks Department improves the quality of life for Georgetown citizens by maintaining 34 parks on 473 acres, 8.2 miles of Hike/Bike Trail, three cemeteries, an athletic complex, Bark Park, four outdoor swimming pools, downtown pocket parks, tennis center and other City facilities. The Department maintains and schedules the use of the Community Center and special park areas. The Parks Department also helps with special events, such as Cupid’s Chase 6K Run/Walk, Haunted Hayride at Halloween, 4th of July Celebration, Fishing Derby, Christmas Stroll, Red Poppy Festival, Arbor Day and Project Graduation. In addition the Parks department coordinates Eagle Scout and other service projects as needed. MAJOR DEPARTMENT GOALS • Explore funding opportunities such as grants and other sources for future park development. • Continue to maintain a high quality park system that is recognized at both the state and national level. • Provide ongoing maintenance and operation of the City park system to provide beautiful, safe parks and opportunities for personal growth. • Ensure natural areas are preserved and maintained for future generations. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Created and implemented the Park Hour Ordinance as directed by City Council. • Expanded and revitalized neighborhood parks including Edwards Park renovation. • Adopted the Parks, Recreation and Trails Master Plan. • Revitalized and re-opened Blue Hole Park that was closed due to the 2007 flood. • Completed Certified Playground Safety Inspector certification through National Recreation and Parks Association for two staff members. • Began tracking man-hours of all parks staff to improve efficiencies and track time allocations. • Worked with donor to facilitate the construction of a park restroom at Berry Creek Park. • Developed Madison Oaks Park with a $50,000 park donation. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Continue to develop and expand the parks and trail maintenance program. • Continue playground equipment replacement program in City parks to ensure safety. • Implement Parks and Recreation Master Plan Priorities. • Review man-hour tracking to ensure that efficiencies in staff allocations are met. • Complete safety audits of all City owned playscapes to ensure citizen’s safety. • Continue collaboration with the Friends of the Dog Park for future improvements. • Continue to explore options for acquiring Lake Georgetown Parks from the United States Army Corp of Engineers. • Explore partnership opportunities with U.S. Fish and Wildlife to revitalize natural springs in San Gabriel Park. 67 PARKS 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Assistant Director of Parks & Rec 1 1 1 1 1 Parks Superintendent 1 1 1 1 1 Turf Manager 1 1 1 1 1 Urban Forester 1 1 1 1 1 Light Equipment Operator 1 1 1 1 1 Parks Maintenance Worker II 5 5 5 5 5 Parks Maintenance Worker I 8 8 8 8 8 Parks Maintenance Worker I (Seasonal) 1.5 1.5 1.5 1.5 1.5 TOTAL (FT/PT) 18/1.5 18/1.5 18/1.5 18/1.5 18/1.5 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Park area bookings 499 491 510 500 515 2. Acres maintained per maintenance worker 30 27 31 34 32 3. Restrooms maintained N/A N/A 16 16 16 4. Miles of trails maintained N/A N/A 8.2 8.2 8.2 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Developed parkland acres 390 410 463 472 474 2. Developed acres per 1,000 residents 9 9 10 9 8 3. Tree Plantings 13 22 110 150 150 4. Coordinate community service and restitution worker hours N/A N/A N/A 2,580 2,600 DEPARTMENTAL BUDGET: GENERAL FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 849,104 987,009 982,929 Personnel 962,202 1,007,480 730,827 758,716 748,136 Operations 738,540 736,329 25,078 25,000 4,000 Capital 25,000 25,000 1,605,009 1,770,725 1,735,065 1,725,742 1,768,809 68 Community Services Recreation DEPARTMENT DESCRIPTION The Recreation Department provides a wide variety of leisure and educational opportunities. Additionally, the Recreation Department staffs and manages the Recreation Center, Teen/Senior Center Tennis Center, a natatorium, five outdoor swimming pools, summer camps, spring break camp, teen adventure camp, tennis tournaments, and leagues such as youth soccer, basketball and kickball as well as adult women’s, men's and coed soccer, softball, kickball, basketball, senior softball and senior fitness and travel programs. The department also schedules special activities at the Georgetown Recreation Center, including aerobics, spinning classes, country and ballroom dancing, martial arts, tumbling, CPR, alternative activities for youth, and many other classes for youth and adults. In addition, unique education opportunities for outdoor recreation are offered numerous times during the year for youth and adults as well as in a camp environment through special camping trips and one of the largest Challenge Course in Central Texas. The department promotes special events such as a 6K Run/Walk, Haunted Hayride, Fishing Derby, Easter Egg Hunt, Outdoor Family Workshop, and Special Needs Dances. MAJOR DEPARTMENT GOALS • Ensure access to recreation facilities and programs for all Georgetown residents regardless of race, gender, age, income, or physical ability. • Consistently meet or exceed the expectations of our customers through proactive communications and the continuous improvement of our services. • Initiate, cultivate, and maintain effective partnerships with other departments, agencies, organizations, and citizens to provide quality service to the City. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2008/2009 • Opened the expansion of the Recreation Center including the indoor pool and teen/senior center. • Increased programming at the Recreation Center due to increased demand and memberships. • Adopted the Parks, Recreation and Trails Master Plan. • Hired a Special Events/Marketing Coordinator to promote parks and recreation programs. • Hosted Project Graduation at the new Recreation Center. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2009/2010 • Develop new special events utilizing our parks and recreation resources. • Work with Williamson Burnet County Opportunities to offer senior programs in the Senior Center. • Work with the Georgetown Youth Advisory Board and the Boys & Girls Club to program the Teen Center. • Review overhead costs of outdoor pools for potential cost savings opportunities. • Work with Convention & Visitor’s Bureau to host two day athletic events that bring in overnight tourists. • Expand youth tennis program by working with Georgetown Independent School District. 69 RECREATION 07/08 ACTUAL 08/09 ORIGINAL BUDGET 08/09 FINAL / ACTUAL 09/10 ADOPTED 10/11 PROPOSED Special Services Superintendent 1 1 1 1 1 Recreation Superintendent 1 1 1 1 1 Youth Adventure Program Coordinator 1 1 1 1 1 Youth Activities Coordinator 1 1 1 1 1 Challenge Course Coordinator 1 1 1 1 1 Aquatic/Special Events Coordinator 1 1 1 1 1 Athletic Coordinator 1 1 1 1 1 Recreation Center Supervisor 1 1 2 2 2 Assistant Recreation Center Supervisor 0 1 0 0 0 Recreation Specialist 3 4 4 4 4 Administrative Assistant I 1 1 1 1 1 Recreation Maintenance Specialist 1 1 1 1 1 Special Events/Marketing 0 1 1 1 1 Head Tennis Pro 1 1 1 1 1 Tennis Center Specialist 1 1 1 1 1 Recreation Assistants (9 - P/T) 2 4 4 4 4 Camp Staff, Seasonal (12 - P/T) 2.75 2.75 2.75 2.75 2.75 Pool Staff, Seasonal (39 - P/T) 7.75 11.75 11.75 11.75 11.75 TOTAL (FT/PT) 15/12.5 18/18.5 18/18.5 18/18.5 18/18.5 WORKLOAD MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Softball teams registered 211 241 225 2250 250 2. Recreation Center memberships 5,060 5,487 8,000 13,500 14,500 3. Youth Soccer registrations 847 760 800 820 875 4. Youth Basketball registration 249 214 220 225 275 PERFORMANCE MEASURES ACTUAL FY 06/07 ACTUAL FY 07/08 BUDGETED FY 08/09 PROJECTED FY 08/09 PROJECTED FY 09/10 1. Expenses recovered through fees 2. Program registration activity 46% 11,246 48% 11,845 66% 12,000 52% 12,500 50% 13,000 3. Activities implemented 81% 82% 80% 83% 80% 4. Program satisfaction 92% 92% 93% 93% 93% DEPARTMENTAL BUDGET: GENERAL FUND 08/09 10/11 07/08 08/09 PROJECTED 09/10 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 1,099,350 1,495,996 1,472,007 Personnel 1,599,470 1,611,812 880,253 1,364,806 1,315,154 Operations 1,323,337 1,318,718 66,920 224,500 188,500 Capital 2,046,523 3,085,302 2,975,661 2,922,807 2,930,530