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Home My WebLink About09-Information ResourcesInformation Resources The Division of Information Resources provides information and technology management services in support of all City divisions. The division includes functional services including Network Administration, Technology Training, Web Site Management, Computer and Peripheral Replacement and Maintenance, and Systems Administration. The division also manages the Information Services Internal Services Fund and the Mapping Fund. Capital Replacement Page 116 Internal Service Fund Page 117 Information Resources Page 114 01/02 03/04 00/01 01/02 PROJECTED ESTIMATED ACTUAL BUDGET ACTUAL BASE IR Operations 522,757 622,884 612,877 638,579 (4.2%)653,052 IR Capital Replacement 504,256 349,331 346,831 504,453 (45.4%)515,391 Division Total 1,027,013 972,215 959,708 1,143,032 (19.1%)1,168,443 * Percent change of 02/03 Adopted from 01/02 Projected Actual 00/01 01/02 01/02 03/04 PERSONNEL SUMMARY ACTUAL BUDGET ACTUAL PROJECTED Information Resources 8 8/.5 8 8 Total (FT/PT) 8 8/.5 8 8 Information Resources 8 8 02/03 ADOPTED 02/03 ADOPTED (% Change*) Personnel 45% Operations 35% Capital 20%638,579 504,453 0 200,000 400,000 600,000 800,000 Capital Replacement IR Operations 114 Information Resources DEPARTMENT DESCRIPTION The Division of Information Resources provides information and technology management services in support of all City divisions. The division includes: 1) Information Resources Administration; and 2) Information Resources functional services that include Network Administration, Technology Training, Website Management, Computer and Peripheral Replacement and Maintenance, and Systems Administration. The division also manages the Information Services Internal Services Fund. MAJOR DEPARTMENT GOALS h Assist all City divisions in streamlining work processes through the use of technology. h Provide timely and accurate public information via the City’s websites. h Increase citywide employee efficiency and effectiveness through technology training. h Provide cost-effective information technology management services. MAJOR DEPARTMENT ACCOMPLISHMENTS FOR FISCAL YEAR 2001/2002 h Installed and deployed a S.A.N. (Storage Area Network) to provide a cost-effective solution to the growing data storage needs of the City. h Deployed P.S.S. (mobile laptops) in Police Service Response Vehicles to provide faster, efficient, and more precise information to City police officers when on patrol. h Improved the appearance, navigation, and functionality of the CVB and Economic development websites by completing the Phase One of the website redesign project. h Enhanced IR-related service call tracking and response time by completing the I.R. Service for Call Tracking deployment for all City divisions. MAJOR DEPARTMENT STRATEGIES FOR FISCAL YEAR 2002/2003 • Complete systems-wide migration of all applications and databases to the S.A.N. (Storage Area Network) system that provides better management of resources and lowers cost-of-ownership of storage requirements. • Develop disaster recovery plan for all IR systems, applications, and networks to provide recovery capability in the event of disaster or major systems failures. • Complete citywide migration for all possible applications to the Service application to provide a centralized method of call tracking and problem resolution. • Enhance the City’s Intranet site to provide centralized access to electronic forms and information for City employees. • Oversee completion of the City’s website redesign project that provides a more user-friendly interface. • Develop and implement a leasing program for desktop computers, creating a three-year replacement program that increases technological efficiency and is cost-effective. INFORMATION RESOURCES 00/01 ACTUAL 01/02 BUDGET 01/02 ACTUAL 02/03 ADOPTED 03/04 PROJECTED Division Director 1 1 1 1 1 Administrative Assistant (shared with HR) 1 .5 0 0 0 System Support 3 3 3 3 3 Webmaster 0 1 1 1 1 Technical Support 2 2 2 2 2 Project Manager / Training Coordinator Total (PT/FT) 1 8 1 8/.5 1 8 1 8 1 8 NUMBER OF COMPUTER USERS 0 50 100 150 200 250 300 350 99/00 00/01 01/02 02/03* 115 WORKLOAD MEASURES ACTUAL FY 99/00 ACTUAL FY 00/01 BUDGETED FY 00/01 PROJECTED FY 01/02 PROPOSED FY 02/03 1. Help desk calls received * 1,252 1,997 2,800 3,000 3,750 2. Computers replaced 67 77 77 10 56 3. # of computer users 272 320 320 306 306 4. # of servers managed 13 N/A N/A 19 22 5. # of training sessions conducted N/A N/A N/A 224 1,024 * Change in tracking system PERFORMANCE MEASURES ACTUAL FY 99/00 ACTUAL FY 00/01 BUDGETED FY 00/01 PROJECTED FY 01/02 PROPOSED FY 02/03 1. % Help Desk calls resolved within service level standards N/A N/A N/A 85% 85% 2. # of hits to web site 1,331,505 2,337,998 3,250,000 3,600,000 4,000,000 3. % users with basic training in core applications N/A N/A N/A 75% 95% 4. Network up time 5. Cost of service per user/per year * N/A N/A N/A $2,758 N/A N/A 99% $2,621 98.5% $2,980 * Combined Administration and ISF Operations DEPARTMENTAL BUDGET: INFORMATION SERVICES FUND MAJOR BUDGET CHANGES/ISSUES: Due to budget revenue shortfall, the part-time administrative assistant position was eliminated at mid-year 2002. 01/02 03/04 00/01 01/02 PROJECTED 02/03 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 376,235 505,836 495,861 Personnel 514,218 515,698 146,522 117,048 117,016 Operations 124,361 137,354 522,757 622,884 612,877 638,579 653,052 116 Information Resources Capital Replacement The purchase and support of computers and peripherals, end-user training, major business applications, and the network system are included in this department. Costs are assessed on a per capita or per component basis, and charged back to the user division over the life of the equipment. Equipment is then purchased on a coordinated, centralized, pre-planned basis, which minimizes cost of purchase, maintenance, and training. Divisions are also charged for the maintenance of production applications and their proportionate use of network resources. CAPITAL REPLACEMENT CONTRACTS BUDGET: INFORMATION SERVICES FUND MAJOR BUDGET CHANGES/ISSUES: The City expanded its capital replacement program from three to four years, with only minimal replacement in 2001/02. Capital costs increase in 2002/03, as costs for full replacement is included. In an effort to lower the replacement program to three years, a lease program will be initiated in 2002/03 using replacement funds to implement the plan. 01/02 03/04 00/01 01/02 PROJECTED 02/03 ESTIMATED ACTUAL BUDGET ACTUAL ADOPTED BASE 247,341 227,777 225,277 Operating 280,622 285,122 256,915 121,554 121,554 Capital 223,831 230,269 504,256 349,331 346,831 504,453 515,391 Information Resources Internal Service Fund 02/03 03/04 04/05 05/06 06/07 Services Software 8,000 8,000 10,000 50,000 50,000 Technology Training 18,000 20,000 35,000 40,000 40,000 Annual Contracts 219,622 219,622 241,584 265,743 292,317 Desktop Operations 9,000 9,000 9,450 9,923 10,419 Network Operations 18,000 18,000 18,900 19,845 20,837 Contingency 5,000 7,500 7,500 7,500 7,500 Total Services 277,622 282,122 322,434 393,010 421,073 Capital Outlays and Projects Replacement Desktop Hardware 93,950 71,550 163,200 85,800 98,648 Replacement Network Hardware 107,881 156,719 114,664 110,000 110,000 New Program Equipment 22,000 Total Capital Replacement 223,831 228,269 277,864 195,800 208,648 Total IR Internal Service Fund 501,453 510,391 600,298 588,810 629,720 Number of Computers Replaced 63 66 69 73 77